It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

Unfortunately, I did not have a good experience at this location. I came in because I was feeling…read morevery sick and instead of a doctor seeing me in person, they made me sit in my car outside to have rapid testing done (because of "covid" precautions. I was tested for strep, covid, and the flu. All tests came back negative, and they did a virtual visit with me while i was sitting in my car and told me it's likely just a virus or cold and it will blow over. It became worse as the days went on and it became so bad I had to go back into the office a second time. The second time, they saw me in person and the doctor looked in my throat and noticed a severe bacterial infection. He said it was an "unspecified upper respiratory infection" and prescribed me antibiotics. They didn't even re-test me for strep throat, which seems like it'd be standard procedure. This whole time I have had strep throat that they failed to test for on my first visit because the throat swab was not done properly by the technician. So I went 4 whole days without receiving antibiotics and allowing the infection to get worse. I'm very disappointed in the lack of treatment.

Great service. Fantastic care. The entire staff of Dr. Stacia Miles will always treat everyone with…read morethe utmost respect.

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

Dr Vargas is outstanding in her field. She's straight to the point, no messing around. She doesn't…read morecandy coat things. My dad went 7 years before anybody could figure out what was wrong. 1 visit and 1.5 hours and she nailed it! After all her tests and questions, it all makes sense now all these years why my dad was having issues. Some say she's rude, I say she doesn't have time to chit chat about anything except her patient. I don't let things like that get to me. She helped my dad, how could I not be 100% grateful and thankful!

I don't have a problem with Dr. Varga, the one time I saw her, for 15 minutes. She gave me a…read moreschedule of when to take medications, but her office called in one to the CVS near me in Austin as I requested, but called in the other to a Walgreens in Houston! I texted, emailed, and left messages, finally was given the ph number of the Walgreens. I called, they said they would Fed Ex it to me, but I never got it. So I could not follow her medication schedule. I later got an email from the doctor's office saying if the prescription was lost in the mail they could not do anything about it. The charge for all That? $606.00!

Avoid this place like the plague, literally. Wirh essentially no valid COVID controls, this place…read morecan be deadly for a high risk patient like me. It was dirty and, instead of in car waiting, they pile everyone in the waiting room. The risk is exacerbated by a 1 1/2 wait for a simple pre employment screen. There are some simple and relatively inexpensive ways to mask this place safe. This is neglect and this place should be shut down. I will never be back here. Avoid

I had an eventful weekend. Friday morning, Austin was snowed in, streets closed, over 100…read moreaccidents reported. I romped with my dogs in the snow, walked them and then went for an amazing run around my snowy peaceful neighborhood. Later, since all that activity made me hungry, I was cutting up a chicken to make fried chicken and I cut my finger quite badly. It bled and bled and I could not get it to stop. FInally, I used super glue, huge bandage, gloved the hand, finished dinner, which was delicious, btw. Then I stayed up late and my house almost burnt down. (Long story). Taking off the leather gloves I used to move the fireplace grate to pour water on the fire place fire, I tore the bandage off and more blood starting pouring everywhere. More super glue, which I also got on my lips and tongue when trying to open the tube one-handed because my dh was sound asleep. I was trying to hurry because my house breakers had blown and the burnt electrical smell was getting overwhelming and I still hadn't realized there was a fire in the wall. So, then, when the 25 or so firemen came in an hour later and tore out the bedroom wall and put out the fire, a nice paramedic wrapped my finger again. That night was cold. 23 degrees, huddled in the guest room with our dogs in stinky smoky house with no heat or electricity. Next day, with my nervous energy from almost being burnt up and stuff, I worked in the garden for a few hours digging my fishpond deeper while the electrician came to get our power back and rewire the wall. The surgical glove covering my bandage filled with blood and neighbors advised going to the doctor NOW. ARC couldn't take me until tomorrow so I called around and found Pro Med, right there next to People's RX on S. Lamar - next to the Red Lobster. I had to wait a bit, but the wait was about 3 hours shorter than urgent care on William Cannon who close at 4 which seemed stupid to me. I mean, how urgent can it be if they keep bankers hours? Pro Med was awesome. They were open until 9:00. Very nice nurses and assistants and very sweet doctor who gave me the appropriate disapproving look when I told him about the digging in the garden all morning. Did I mention that I was filthy? Oh, he also advised that I really should have gone to the emergency room when it happened. But if I had, then my house probably would have burnt down with my dogs and husband in the house because I was the only one who noticed the fire. But they cleaned and fixed up my finger and gave me instructions and were just very nice and took my insurance. Follow up visit to check the finger was FREE!! I saw another nice doctor and assistant/nurse who got me out of there in less then ten minutes. So, see, it all worked out.

Let me start with getting an appointment. I needed to see a Podiatrist so I called Baylor Scott and…read moreWhite because my insurance recommended them. I called and it took a while to get through as it's automated at first and you have to wait to speak with a live person. Once I did I got a person that answered the phone he told me that he was in training. He did a good job communicating but told me I'd get a call back within 24 hours. Unfortunately I missed the call back so I had to start the whole process over. I called again and spoke with a friendly and patient woman who booked me an appointment for the next day. Driving in was not a problem. There is a garage for parking. I found a spot and walked in. I wasn't sure where to go and asked the person working the desk on the first floor. She told me to take the elevator to the second floor. When I got there I noticed that the waiting area is clean, bright, and in a large space. I had a brief wait and then someone called me over. She checked me in and I paid. It was fairly quick and the person I spoke to was friendly. After paying she told me to sit and wait until they could get me in for X-rays and then a room. I waited for about 20 minutes and then a woman called my name. After my name was called I met two women who took me to get X-rays on my foot. They were both friendly. One of the women was guiding me through the process while the other was working on the the computer and checking the scans. It was actually very fast. After the x-rays, I was taken to an exam room. I waited less than five minutes and another woman came into the room. She asked me questions about my visit and medical history and then told me that the doctor would see me soon. I waited less than a minute and then the doctor walked into the room. He was very friendly and professional. He introduced himself and we talked about my medical history and why I was there. He then examined my foot and we went from there. He sent me off with some options and a plan for future treatment if necessary. Overall I had a mostly positive experience at Baylor Scott and White. My only frustration was with the automated answering system and wait to get a live person on the phone. Other than that the parking lot was convenient, the office was clean and bright and everyone that worked there was friendly and professional.

Since Baylor Scott & White took over my long time family Doctors Practice Dr.Kim Warfield customer…read moreservice is no longer existing . I spent my whole lunch hour trying to connect to her office had to listen to all of the recordings, prompts, and surveys about rating the service called 5 times and was hung up on when the representative said they were transferring me, then finally a woman said they might be at lunch.. I loved my doctor she has been wonderful I have been a patient over 20 years But the system you folks have in place now does not work.Not about customer service. Wish she wasn't with Baylir Scott & White now I have yo drive across town to ask my doctor office a question.How on earth is that helpful to me?

There is a ballad waiting to be written - something along the lines of Arlo Guthrie's "Alice's…read moreRestaurant Massacree" perhaps - about this woman who is strong, obstinate and disturbingly determined. The ballad should also be about the place that heroically enabled her stubbornness and resolve. Here's the raw data, and wildly, every bit of it is true. I pieced it together after speaking with about a dozen people. 10 weeks after having undergone two heart procedures, my nearly deaf 93-year-old mom sets out on her own for an adventure. Her goal? The scrumptious lox bagel at Mary's Cafe. She missteps exiting the car and... kaboom! She falls and breaks her hip. She is literally across the street from St. David's Medical Center. A kind man rushes to her aid. Together, at her command, they get her BACK IN THE CAR. SHE DRIVES HERSELF ACROSS TOWN AND GOES HOME. There, she realizes that she can't get out of the car. She is half in-half out. After ten minutes, an innocent passerby in our quiet residential neighborhood hears her bleating plea and - again - at her command, helps get her back in the car, whereupon mom DRIVES HERSELF ACROSS TOWN AND BACK TO ST DAVID'S. It took three nurses and the manager of concierge services to extract her from her old beater Honda - the one with manual door locks - and it ended up in valet parking alongside the Porsches and a Ferrari. Mom would go on to have a nine inch nail inserted in her hip and spend two weeks at St. David's, one week in the Medical Center and one week in St. David's Rehabilitatiom Hospital. Here she was treated with dignity and compassion by every single person we encountered. And there were tons of them. Every effort was made to make her feel comfortable. Cozy even. The staff made her laugh. Encouraged her. Listened carefully to every word she said. Her in-house doctors watched over so thoughtfully. The physical and occupational therapists helped her to understand that she *could* meet her goal of regaining her independence. Yes, there were times when a nurse promised to bring her something and then forgot, but really, things couldn't have gone better. The food? Not too shabby, and if you are a visitor, there are alternating pop up caterers for things like sushi, Indian and Mexican food, every week day. Parking? Free if you're over 65. Just scan your driver's license instead of your parking stub. And my mom's old beater Honda rubbing shoulders with the glamor cars in Valet? I drove it out myself... free of charge.

I was sent to St David's to get imaging of my colon with a barium enima. We scheduled north…read morelocation since it is closer. They told me no prep was necessary, which was odd but fortunate. When we got there, checked, escorted to radiology, i was informed they do not do that procedure at that location! I had to reschedule 3 weeks later at the south location. This time I prepped ($167 sutabs) the night before. We are driving there the morning of the procedure when they call me to tell me they ran out of barium yhf day before and will need to reschedule! Absolutely incompetence! Do not recommend them!!​

The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

Reckless and Dangerous Experience at Baylor Scott and White Urgent Care…read more I scheduled an appointment through the Baylor Scott and White app, believing I would receive care at a clinic that was fully part of the Baylor Scott and White network. When I arrived, I was shocked to learn they did not have access to the Baylor Scott and White system. Even more confusing, the building only had signage for Baylor Scott and White Urgent Care. There was no mention of NextCare or any indication that this was operated by a third party. From a patient's perspective, there was no reason to assume this was anything but a regular Baylor Scott and White facility. I came in with intense lower abdominal pain. During the brief evaluation, the provider stated it could be my appendix. That alone should have triggered immediate escalation, lab testing, or at minimum a referral to the emergency room. Instead, I was sent home with nothing but a prescription for a muscle relaxer. There were no labs, no imaging, and no follow-up instructions. I was in the same amount of pain I came in with, but now with a medication that could have masked the symptoms of a serious emergency. Thankfully, I trusted my instincts. About fifteen minutes later, I went to the Baylor Scott and White Clinic on Slaughter. The staff there took my condition seriously and quickly referred me to the emergency room. A CT scan confirmed I had acute appendicitis. I underwent emergency surgery to have my appendix removed later that day. Had I followed the guidance of the first provider and taken the muscle relaxer to rest at home, my appendix could have ruptured. That kind of delay could have led to a life-threatening infection. This was not just a poor experience. It was dangerous and could have resulted in serious harm. The most concerning part is that the provider openly acknowledged the possibility of appendicitis but still made the decision to send me home without running a single test. That is unacceptable. Masking the pain of a potentially fatal condition rather than investigating it further shows a complete lack of clinical judgment. I will be speaking with a patient ombudsman and formally submitting a complaint to Baylor Scott and White leadership. The fact that their app directed me to this location and their name is on the building means the care that happens there reflects directly on them. Patients should not be misled into thinking they are receiving Baylor Scott and White care when they are not. There needs to be full transparency about who is providing care and what services are actually available at the location. This experience was extremely unsettling. I trusted the Baylor Scott and White name and almost suffered the consequences of that trust being misplaced. I hope this review serves as a warning to others and as a call for change within the system. Patients deserve competent, transparent, and safe medical care. I nearly did not receive it.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.