On 7/17/2026 I had an endoscopy & colonoscopy at this facility. Courteous, professional, efficient…read moreservice.

There were multiple issues and problems that I had with this place. Had a horrible experience…read more Felt dismissed and rushed the whole time like a number not a person. They sent me home with a huge leg brace with absolutely no instructions for the brace. Found out 2 days later from my in-home PT, that it was put on backwards by the surgery center. At one point It fell off, and I had no idea on how to put it back on. I also didn't know how long to keep it on. I didn't receive any information about the medications. I didn't know when to start taking them, if it was too early, how much to take, or if I should take stool softener. There were conflicting instructions from different sources. This was just a few of the many many issues that I had at this place. Would not recommend!

Speedy scheduling was very competent front office staffing. Friendly back office staff with…read moreprofessional friendly manners. Nurse practitioner was excellent as well as Dr. Ziegler. Thank you for your care.

I go there to see my DR. yearly, get my blood work results and get new lab order for next year and…read morenew appointment. when i called to confirm appt. they said I didtn have one. That i had to wait until november to get blood work lab results because it is considered a physical? Cant wait four months for results that may show cancer or? Ridiculous and the receptionists are really zero help even though it wasnt my fault, the receptionist said Well it wasnt mine either? What? Very strange. But i can get appt. for anything else anytime i want, just not my lab results? since I havent gone in for any appt, i dont know how i would have to wait until november. next complaint is going to be BBB

Dr Malzone is the best in the Central Coast & she has been our primary doctor for over 18 years!…read moreHer staff including Lisa Marie are very professional & returns our calls immediately. We greatly appreciate her service & knowledge. D S

I have been in the Arroyo Medical Concierge program for 8 years. 2 years ago my primary care Dr,…read morewho was excellent, retired and was replaced by a new Dr. A year ago I requested to switch to another Dr in the group because I was not happy with my care and was told the other doctors, Malzone, Ruiz and Fitchmun, were not accepting new patients. I am again requesting a switch but again told that is not possible. So my $2100 fee, was just paid and I don't have a doctor. It is difficult enough to find good medical care in SLO County but one would think that Arroyo Medical Group would care about its patients and find a solution.

An Excellent Internist…read more.. Pros: Knowledgeable. Caring. Personable. Cons: None yet Ratings: - Overall: 5 - Knowledge: 5 - Bedside Manner: 5 - Medical Assistant: 5 - Office Staff: 4 - Scheduling: 5 - Waiting Area: 4 - Location: 5 - Parking: 4 Choosing a primary care physician is never easy. He or she is usually your first contact for most medical problems and holds the key that unlocks the door to other resources in the area. My wife and I were lucky to have a great group of doctors during the 38 years we lived in the San Jose area. When we moved to Nipomo in April 2018, we found a good replacement in Santa Maria, but he chose not to see his patients in-person once the coronavirus hit. After a year of not being able to meet with a doctor or nurse...something with added importance after age 65...we decided to find someone else. Dr. Mary Romero and the Ventana Health Center were recommended to us by several people in our neighborhood so we each made appointments. We're glad we did. - Location: Excellent. About 5 blocks east of Highway 101 in a fairly new building along Oak Park Blvd. Easily accessible from our town, Nipomo, to the south and not far from San Luis Obispo to the north. - Front Desk People: Busy but friendly. There's a lot going on in this office, but the women we've seen managed the work while maintaining a smile. Not a simple task. - Scheduling: So far so good. We've scheduled 4 appointments...each one with a Front Desk person after meeting with the doctor. We get online reminders about a week in advance. - Waiting Area: Okay. It's clean and uncluttered, but relatively small for the number of patients...especially with socially distanced seating due to Covid. - Medical Assistant: Fine. I've waited less than 10 minutes to be taken to an examining room for each of my 2 appointments. The assistant (same one) was friendly and knew what she was doing. - Dr. Romero: Great. Our introductory appointments were 30 minutes apiece and covered all the usual topics. Follow-up was 15 minutes. Since her group is part of Dignity Health which had our records since moving to the Central Coast almost 3 years ago, reviewing information was easy. Dr. Romero is very knowledgeable and seemed to relate quite well to the issues mentioned by both myself (2 visits) and my wife (one visit). Neither one of us felt rushed and, in fact, Dr. Romero made sure nothing was left on the table by asking "do you have any more questions" and "is there anything else I can help you with" a few times. I needed a referral to a local surgeon for a hernia and received a call from the surgeon's office (with a choice of 5 doctors) 2 days later after they verified my insurance. - Billing: No problem so far. We switched from private insurance - Aetna - in 2020 to Medicare and Anthem supplemental insurance in 2021. - Parking: Sufficient. There's good parking around each side of the building. The Ventana Health Center has a few doctors and our only experience has been with Dr. Romero, but from our first 3 visits we're glad we found her.

I must say the girls who work in the front office & the people who answer the phone are the rudest…read morepeople and unprofessional people I've ever encountered. When you call with your health problems can you hold on can you hold on can you hold on!!! This is a big problem since there are three doctors in that office and one of them is my Doctor Who I love. I am not the only one that's had complaints about this office they change my appointment and didn't bother to call me I showed up and they said it's not today it's next week. Something Has to be done with the office help hire people that are qualified and that have a better personality to handle people. I'm not a sickly person but when I do have a problem and I try to get through to the nurse you never can. Please look into the situation and corrected as soon as possible thank you.

Honestly the best, quick efficient and easy to deal with staff :)…read more I have had the best experience here and they also have Fetanyl and Narcan here if need be!

Wonderful staff, eager to give my teens information and free supplies…read more So glad we have access to a wonderful place like this in our community to support the youth in a time when 1 in 5 people have an SDI. Thank you!

Getting Really Sick Puts Things To The Test…read more.... My wife almost died as a teenager from Ulcerative Colitis (before they knew what that was) and gets monthly shots for rheumatoid arthritis...so her immune system is compromised. In early April, she got a virulent infection with the "C-Diff" bacteria after taking a large dose of antibiotics prescribed by our dentist in advance of an oral procedure. Eventually, tests revealed an extremely high level of white blood cells which caused our primary care physician to call us at 8 AM on a Wednesday morning to say "go to the ER immediately". We did. My wife spent 8 hours in the ER at Arroyo Grande Community Hospital while they examined her and prepared an "isolation room" in the main building for someone with a very contagious condition. She spent 3 1/2 days there. Ratings: - Overall: 4 - Doctors: 5 - Nurses: 5 - Support Staff: 5 - ER: 3 - Hospital Room: 4 - Hospital Food (regular menu): 2 - Hospital Food (customized): 5 - Cafeteria: 2 - Parking: 3 - Doctors: Skilled. My wife saw an ER doctor who was fine, but could not be specific since she didn't have most test results. Later in the ER, she saw a Hospitalist, Dr Herrick, who reviewed the data and prepared her for the move to the main building. He visited each morning...as did an Infectious Disease Expert, Dr Holland. Both Herrick and Holland were knowledgeable, helpful and had a nice bedside manner (especially important when you're feeling lousy). - Nurses: Great. The primary RN she had in the ER was Kristina while the RN's who served her "isolation room" were Elleece and Vanessa. Everyone knew their job very well. Kristina was friendly and helpful. Elleece was the most focused on work. Vanessa was a little goofy, but in a good way. - Support Staff: Fine. Everyone we met knew exactly what to do with a minimum of fuss...and usually with a good sense of humor. The Occupational Therapist, Baxter, and the Physical Therapist, Josh, were knowledgeable and even entertaining. The Dietician was informative. - ER: Not a fun place, but better than on TV. My wife was in Bed #12 and the guy in #11 spent the day in loud agony. Nurses were around to help and answer questions, but 8 hours in a gurney type bed was not much fun. - Hospital Room: Her "isolation room", #34, had enough space for 1 1/2 people. It was drab and a bit worn down, but that reflected the building. The bed was much more comfortable. On a minor note, while the TV in the ER had a ton of cable channels, the one in #34 had very few. - Hospital Food: Depends. The regular menu given to patients seemed similar to Denny's. But a different menu where people could "customize their order" was MUCH BETTER! In fact, my wife declared the food from the "make your meal" menu was really good! - Cafeteria: Disappointing. The cafeteria is tiny with a few tables inside...a few in a covered patio and some outside in the fresh air. Minimal hot entrees and only 1 vegetarian choice - a bean burrito. There's a salad bar, but after the sad hot dishes, I didn't bother looking. At least I didn't get sick. - Parking: Tough. This hospital has increased in popularity during the past 10-15 years and outgrown some of its facilities...including parking. That's why they added a dirt lot in the back with a golf cart and driver available to move people who don't wish to walk. If you've got to go to a hospital, AG Community Hospital isn't a bad place. It's a convenient destination for nearby residents who don't want or need to go to SLO or Santa Maria, but as the population expands this hospital gets a greater number of patients than it was built for. Still they seem to manage the flow and adapt to the growing pains. Good people make a difference.

I recently was here for an apparent "viral infection" of which they could not determine the cause…read more The doctor seemed sort of off with her responses meaning I don't think she even knew what she was talking about so she just made stuff up. I was then escorted out of the hospital by arroyo grandes police department as soon as I was discharged, I walked out to a police officer asking if I was meagan and he would not allow me to leave without permission from staff who called police to report that I could be driving under the influence, that was not possible because I'd been vomiting all day long and couldn't even keep my allergy meds down. That being said the discharge nurse of whom which I've already reported assumed instead of asking me directly that I was "under the influence " of I'm guessing maybe she thought a sedative or something? But all I had from the hospital was two IV drip bags and drip Tylenol... Literally the most disgusting absurd treatment I've ever had or experienced and I will NOT be returning to this slime grime hospital again, I do not tolerate disrespect like this and nobody should assume and should always politely ask, I am happy to answer questions but just plain assuming is lazy and unprofessional. I find my experience is much better at any of the Cottage hospitals I've visited and will just keep visiting those instead of this laughing stock of a place.

I have received stem cells in my left knee and hyaulonic injections in my right knee. On both…read moreoccasions I was treated with professionalism and kindness. Everything was explained to me in detail so that I understood all of the ramifications of the treatments. I have nothing but wonderful things to say about Dr Timothy Jones

From the owner: At Path of Life Functional Medicine, we are committed to offering individualized care that respects…read morepatients' unique needs. Drawing on both the most advanced medical science and the age-old wisdom of integrated medicine, Path of Life Functional Medicine offers hope and real solutions to a variety of conditions, including but not limited to: Irritable Bowel Syndrome Celiac Disease Crohn's Disease Chronic fatigue High Blood Pressure High cholesterol Pre-Diabetes Diabetes Metabolic Syndrome Obesity Anxiety/Stress Thyroid conditions