I've booked 3 trips through Platinum Travel since 2017. During the COVID pandemic, I requested a…read morerefund of an (already paid-in-full) out of country trip scheduled to begin in May. They processed my refund but told me I would lose $500 by doing so. This was explained to me to be my flight deposits. Turns out it was much more than that. Currently they don't know if i'll be returned $660 of flight costs, as well as holding $222 for travel insurance that is now "non refundable", although nothing in the purchase confirmation states that. The refund is going to take over 60-90 days, and so far I've only been promised to get about 80% of it back. Buyer beware.

Trying to reach someone regarding a refund I've not received for 60 days, I've emailed twice and…read moreleft a voicemail for Ruth Ann. I also have a friend waiting on a refund for 90 days from you. Please contact me 502-741-1413 today.

Reached out to Herlene Margulis to get info for planning our honeymoon on Sunday via the email on…read moretheir website. She called on Wednesday and was anything but helpful. She asked how long we want to stay and said our timeframe was basically going to be a waste of time. She was very rude and arrogant for the less than 2 minute phone call we had. Do not use this woman if you are excited about travelling out of the country, she will ruin the experience before it's even begun.

Wendy booked a trip for my husband and I to Germany and misspelled my name on the flight…read moreinformation. We didn't know until we got to the airport and it was a mess. She could not be reached nor did she return any of our calls. We finally got it fixed and was on our way. Then when we tried to get home the agent that told us it was fixed did not fix the return flight and we almost missed our flight home. We never heard from Wendy Elery again.

Needed to purchase Travel insurance, but apparently that's not lucrative for the agents. I was…read morethere close to an hour and watched over 3 people wanting to book vacations come in and get waited on before me. I've been with AAA nearly 40 years and this is the second time I've been treated like that.

I paid them $14 per month for 2 years, then when I needed them they left me stranded. a horrible…read moreorganization with horrible people.

Excellence in every aspect. From the first meeting I knew I had chosen wisely. Her knowledge of…read moreEurope was evident. Being a first time European traveler she listened carefully then helped guide the journey. Every detail was planned, personal timely communication through out, complete printout of travel documents and post trip follow up. And handling my mid trip agenda change late on a Sunday within an hr of my frantic call. If you want first class travel advisory Candace Dupps of Outbound Louisville is the only way to go.

Candace is bright, engaging, and professional. She was tremendous in helping us plan our time in…read moreParis and London this past summer. Not only was she accessible while traveling, but she also continued to check in after we arrived home.

I was refferred to Vaction Experts though a current client and met one of the specialists (Larry)…read morewho immediately was sincere and engaging. He asked all the questions I would expect (where, when, budget) and then really dialed in options for me. I NEVER felt pressured ever which was refreshing. It was my first cruise and was perfect. They offerred insurance and walked me through what it covered. I declined on my first trip but, have opted to purchase it everytime since Covid. It is way better than what the Cruiselines and airlines offer. They went the extra mile of even printing documents, recommending alternatives to the cruisline sponsored excursions were a huge value and super quality as well as many other personal touches. Larry, unfortuneately passed away and now we work with the owner and his daughter Robin and Rachel. They know what fun and relaxation is and bring it to me every single time!

Booked our trip via vacation experts - specifically Larry Essick because it was a wedding and we…read morewere told he was handling all the details. His service was terrible and I will never use a travel agent again thanks to him! Booked flights with misspelt names then blamed me when I asked him to correct them. Booked flights such that two of my children were considered unaccompanied minors which made checking in a major hassle. He was impossible to get a hold of when we had questions, was abrupt, rude and only offered half answers. I had to call the hotels and airlines directly to get answers to my questions. Stay away from this company!

Wife & I have been clients since 2012. Thorough planner, organized & a great listener who does not…read moretry to oversell destinations. Final trip plan fits one's stated budget.

Travel Options booked our "much needed" vacation to Secrets St. James In Jamaica and it could not…read morehave been nicer. Kim Henshaw was our travel agent and knew exactly where to send us. The resort was beautiful, staff was friendly, and the weather was perfect. I called Mrs. Henshaw on Saturday to see if we could change our flight and she graciously spent an hour on hold with the airline. Travel Options has booked several of our trips and will continue to do so as we have the utmost respect for their entire staff and trust that they will take good care of us.

They're extremely unprofessional and unhelpful. Filed a complaint against a tow truck company…read morebecause my wife's car was damaged and she enlisted the help of AAA for mediation. They did not get us any money to help with repairs and not only sided with the tow truck company but cowered to them then abruptly stopped replying to my email, even after I was offering explanations and more evidence. They ignored my follow up emails for 6 months. They had the nerve to say they couldn't confirm if my car had a blown transmission, even though two independent mechanics, one of which Audi dealership making that diagnosis. Essentially what happened was the tow truck driver was too lazy to tow the car and it over heated. I had to replace the coolant sensor and apparatus for $1500 then it was revealed that the transmission was blown due to melted clutches. If I as a doctor and someone with the most expensive AAA premier RV membership can't get any respect from their office, how can anyone else?

I should've known when the guy on the phone said he was still making up hrs from the year before…read more This driving school takes your money and then they don't have enough time to do all your driving hrs before your 18th bday. They could've told me before spending 1000 bucks on this school. this should be illegal to do to these kids and their parents. It isn't ok to completely ignore the question of when will hrs be available if the drivng class has been canceled 3 times? Do better, you're AAA for crying out loud!