They have the best customer service and high quality products /gear. This is my go to place for all our outdoor needs because the company stands behind it no matter what- highly recommend read more

We came in there with the family looking for long underwear and a puffy winter jacket for my son. I know, toddlers quickly outgrow this stuff after a year and this stuff is expensive, etc. However, for some things, I like to get durable quality. The puffy jacket somehow holds up to my son tearing up playgrounds, climbing all over stuff, rolling around, and generally beating up the coat - and it keeps on going, looks as good as new. So, I am ok with getting another when he outgrew the last one - which is still in great shape and we can re-use for his little sister. Also, we like coming here because the staff is very knowledgeable and helpful finding the right product, the right size, etc. read more

I love the brand Patagonia so I decided to stop in and exchange a purchase I made online. Unfortunately once I started to look around the store I noticed two of the workers following me around. It was an uncomfortable experience as I was the only woman of color in the store. It was very clear my every move was being watched and surveillanced as if I were going to steal something. I'm extremely disappointed as I am a paying customer and Patagonia claims they do not represent these types of behaviors. read more

Charlotte is so so awesome!! She was able to help us find what we were looking for and answer all of our questions. We will definitely be coming back here! read more

This place has lots of premium outdoor wear, but the thing that makes this place a standout for me is the staff. They are REALLY helpful and do a great job recommending certain products that will be best suited to your specific needs. My wife and I stopped in to find a few items for an upcoming trip to Africa and the woman helping her was so great in making recommendations and helping with sizes. She wasn't at all pushy and was very friendly. While you can find similar high quality outdoor wear at other stores, the knowledge and professionalism of the staff here is unmatched in my two visits. Highly recommended. read more

Patagonia St. Paul - Everything outdoor - Sports Wear Near Me - St. Paul, Minnesota

Great staff and selection at this location. I couldn't find a sweater in a specific size but the associate helped me and answered all the questions I had. Very amazing staff and quiet location. If I'm ever in the area for outdoor and winter gear I'll definitely come back. Thank you once again for all of your help. The people here are so friendly and helpful. read more

Nice place, I like that most of their clothes "wick". What I don't like is how expensive they are, and how they still think that if you are a man, and you like to hike, that you also must like plaid, or think the lumberjack is a look to aspire to. I would also like to note how St. Paul gets Patagonia and Minneapolis gets Northface. Some how that just sums everything up to me. read more

Patagonia, (or as my friends and I lovingly refer to it as: Fratagonia or Patagucci) makes some really great stuff. Yeah, it's expensive for sure, but it's great quality and lasts FOREVER (Foreva eva? FOREVA EVA?). Seriously, their customer satisfaction guarantee is ridiculous. They'll basically do anything to make sure you're happy with your product. The brand is great but sometimes I feel like the store experience falls flat here. The last two times I've been in here I've received little attention- and believe me, I don't like a huge show when I'm shopping. It is nice to be noticed though. I had to ask for a dressing room, and when I walked up to to the register, the guy hardly noticed me waiting to pay for my things. Keep in mind that I may have been the only customer in the store. I'll definitely continue to support the brand and the products they create but the last few times in here have started to sway me to their online store. They have email discounts there sometimes too, so maybe it's for the best. read more

I can't afford anything in the store, but I certainly love going in and daydreaming about traveling with their gear.... They have a private lot across the street, which is nice. And I love the books. read more

Nice that there is a Patagonia store but too bad it is not an outlet. There is a bargain area in the back which is decent. I still think that the area is much preferred over Minneapolis. It didn't seem that there were any clinics or classes offered at this store. So, I would have to lean more towards REI which has a great presence in Twin Cities as well as just everything for outdoors besides just apparel. read more

Super pleased with this location, especially the customer service. Took a hat in to see if they could fix it since the snap portion of the back was broken. They said we cannot fix it but you can go ahead and exchange it for any hat in the store. Did not know the ironclad guarantee was that good! They set my hat behind the counter while I shopped and when it was time to checkout they did a quick exchange. One disappointment was that there was no sale section. I have been to other patagonia stores that have a 30-50% off section but that could be a seasonal thing. Prices in the store are the same as what is online. Definitely expensive but you get what you pay for. I will continue to buy just because of how good that warranty is for the products. Location had a ton of staff for almost being closed. Seems like there was 5 or 6 people working there and I was the only one in the store. However, everyone was super friendly and answered any questions that I had about the products. Reminder, no sales tax on clothes here! read more

Finding great deals on my favorite outdoor apparel and everyday duds is always so easy at Patagonia on Grand! They often have sweet deals and great variety which makes me one happy naturalist. The staff are all rockin' and make me feel right at home while I snoop around the racks. read more

Horrible service! Called and asked if they would be open ahead of time and they answered "yes we are open until 7". Showed up at 5 to locked doors and employees cleaning. No one came to open the door or address me but instead ignored me. read more

This location has an amazing staff! They are all so kind and helpful! They do a great job recommending products that will best accommodate your needs! Not to mention the outdoor wear they offer has great quality! read more

I have been here twice and the customer service has been excellent!! Both times Jon has assisted me, and he has been very helpful. Once he helped me decide which jacket to get based on the temperatures I would be in and the other time he checked in back for other sizes and was able to order a size for me that wasn't in the store. He was very friendly and made my experience 5 stars. Other employees have always been friendly and have offered assistance without being too pushy. read more

Eh. Came in looking for some warm stuff. +1 for that being covered. -4 stars for Patagonia being WAY overpriced 3rd World Made. Seriously, $400+ for a jacket made in Vietnam?! GTFO read more

Horrible refund policy. Bought shorts for my son last week. Paid by check. They didn't work out, so returned them today only to find the store won't refund the expensive purchase price. I have to wait more than 10 days for a check to be sent from headquarters! No apologies, just intransigent clerk saying this is Patagonia policy. I won't be back. read more

Patagonia's customer service rivals Nordstrom & its return policy rivals Sephora; they're THAT good! While their clothes are pretty expensive, they are very durable. I've had most of my snow gear for well over 5 years & it still looks new. Their end of the season sales are definitely the best time to shop with 50-80% off merchandise. read more

Great customer service and management. I will make the trek to St. Paul from Minneapolis to get such personalized service. Time to get a puffy jacket!! read more

The employees here were very kind and helpful. We were looking for a certain roll-top back pack and they didn't have it in stock. They gave me a ton of options to try and order it. They even gave me the name of another shop around the corner to find it. Even though I didn't get anything I enjoyed coming in and taking a look. read more

Workers are super friendly and helpful. They had a huge sale going on when I went so it was pretty busy but the staff had all of the registers open so customers didn't have to wait in line for long and there was someone always standing near the fitting room so you didn't have to go searching the store for someone. The clothes were all folded and organized by size, which was super nice, even on the big sale racks. The sales associates are aware you're there but they are not pushy. Patagonia is my favorite store and I always feel comfortable there. read more

Went into the store because the zipper on my sweater jacket failed. I was offered a new jacket at no cost to me. Since this sweater jacket was a minimum of 5 years old I said that would not be fair to the retailer. Retailer offered to fix zipper and if they could not they would replace jacket at no cost to me. That type of service is unprecedented in todays market. Yes it is expensive stuff but when the retailer stands behind their stuff like that I can't help but stand behind them. Yes they did repair the zipper! read more

pretty poor customer service today (Nov 15, 2014). snotty and unfriendly clerk at the register.

Incredibly dog friendly! Everyone working here is so helpful and kind! By far my best shopping experience In a long time. I'll be back for winter apparel. read more