Lack of communication and customer service. Brushed us off. Apparently they don't need new…read morecustomers

Bob is a master floor craftsman. Maybe it's his German heritage or something, but he is as exacting…read moreand thorough as you would expect. We are thrilled with the job he did and at a very affordable price. He went above and beyond for us and did extra things we didn't even ask for. His protege and son Alex is also a hard worker! There is a slight language barrier as his accent is very thick, so just emphasize what you want and he will deliver!

Rick and his team went above and beyond for me and my family. They care about doing a good job and…read moredoing the right thing. I cannot recommend them highly enough. I wish we would have used this company for the first time we replaced the floors in our new house and we would have saved thousands of dollars.

We used Floor Coverings International when we put new flooring in our basement a few years ago. We…read morejust put our house on the market and reached out to Floor Coverings International to see if our hard wood floors on the main floor could get some rejuvenation. Rick came out within half an hour. He was very friendly, but more importantly was honest. He advised me that my floors were in good condition and to simply buff the floors. HONESTY is greatly appreciated.

Installed vinyl plank flooring…read more He threw the boxes of vinyl planks down on my upstairs floor, as if he were a roofer throwing bundles of shingles down on a roof. It was so hard that he shook the dome off my light fixture down below. The fixture broke, and Frenchy told me I could just superglue that back together ... and he thought that was fine. He was installing some of the planks in a room with a new sink. The room was under construction, and the sink wasn't attached yet. There was no drain, and no faucet. He filled up his water bucket in the shower, and instead of pouring that down that shower drain or the toilet when he was done, he poured it down the sink that had no drain. Water went all over the inside of my new cabinet, which he hardly wiped up. When I went down hours later to see how things were doing, the floor of my brand new thousand dollar cabinet was still covered in a half inch of standing water and the floor of the cabinet was ruined. He didn't think that was any big deal either. He used duct tape to hold down a transition piece. And when I pulled the duct tape up the next day, it pulled the finish off that transition piece. Brand new, and it was also trashed. The planks he laid look good, but he did so much peripheral damage, that I would never, ever recommend Frenchy. Post reply by owner: A few corrections to your reply: You did not offer to replace the vanity. You offered to lay vinyl plank flooring on the floor of the inside of the cabinet, to hide all the waviness from that water you poured down there having sat there. That plank flooring would have added bit of height to the floor, onto which the drawer mounts sat, which would have made the drawers not fit in the space. I left the sink drain in its packaging sitting inside that sink, so that it should have been obvious that the drain wasn't hooked up. And there is absolutely no excuse for your not having totally... totally... wiped up every bit of water you poured down there. You told me you thought you had cleaned it up pretty well. I don't know what a half inch of water standing on the cabinet floor could meet your definition of "pretty well". Even if you had offered to replace the entire cabinet, which you did not, that would have required me to redo all the tile work around the cabinet installation. I am bothered by your diminishing your having broken my kitchen light fixture. It doesn't matter if it was small or big. It was one of a group of nine can lights in my kitchen. HomeDepot no longer carried that exact style, so that I would have had to replace eight of them to match the one you would have replaced. I did not pull up that duct tape until after I had left the original review, so that was another piece of damage I found. I was just down there, cleaning the bathroom, getting ready for houseguest, and I got annoyed with you all over again. You were very careless in several ways that damaged my house. I think it's only fair to warn your customers that you could do that.

Cedric did a tremendous job replacing our tiled bathroom floor with LVP. There were no extra costs…read morefrom his original quote which was very reasonable to begin with. He took his time and did the job right. We are definitely going to be hiring him for future projects.

Doing a basement finish and finding carpet the blended in with the upstairs carpet to put in the…read morebasement. One of the full price carpet retailers recommended the floor trader. I had never heard of them, but I am sure glad they were mentioned to me! This is one of the discount carpet places that sells discontinued carpeting and it is so worth it! After visiting several different places and not being able to find anything even close to my existing carpet color, I walked in and was helped by Kay. She very quickly helped me find a similar color and quality product for my basement. she definitely knows her stuff! Not only that, but it was such a reasonable price! I think the only minimal downside was the carpet installers and their slight carelessness in getting the carpet into the basement. After forcing down a couple chunks of carpet where they scratched up the banisters and the front door they started folding it differently so that they could get it down easier in subsequent trips, but I would not say that they were extremely careful. One of the trips where one of the guys was trying to carry it down and it unrolled. Instead of going back up the stairs, re-rolling it and making it down without incident, instead they forced the carpet down the stairs. Not horrible, but not excellent either. For this I knock off a star. Dealing with everyone here was very easy, professional and there were no complications at all. Need carpet? I recommend this business highly! Go here first! The carpet meets my expectations and looks really nice!

Floor Traders was recommended by a friend so when we decided to take out the carpet and put in…read morehardwood we stopped in to see them. We picked out what we wanted and my husband told them he had a history of being in the wood business and wanted their best installer to do the work. They showed up on time and for the first 3 hours we were very happy. I stepped out for a couple of hours and when I came back, the progress was moving right along. Around dinner time I opened up our microwave and one of the workers had used it and his lunch exploded all over the inside. None of them ever asked for permission to use it and even though the employee was reprimanded, they never cleaned it up. In the process of laying down the floor they use some type of glue. One of the employees stepped in it and tracked it in the living room, kitchen and dining room. Water didn't clean it up. Floor cleaner didn't clean it up. I was afraid to use anything else because I didn't want to ruin the finish. It took two weeks before someone came out to finish cleaning the spots. This was back at the end of February beginning of March. Then we ended up in Covid times and we couldn't show off the floor to our friends. If it had been done on time we could have celebrated it. We had talked to the salesperson about having vent covers made out of wood. When the installers came we asked about them. He knew nothing-they were not on the truck. The salesperson should have called us to let us know they weren't available in our wood type. When we asked about them, we were quoted that we could get some and they would be $70 each. Why wouldn't they tell us this at the outset? I ended up painting and reinstalling the ones we took out. First one went in fine. Second one was tight. The other three would not fit because the holes were not cut right. When the manager came to inspect the work, we noted that a piece of the wood had a defect in it. He said they could try to remove it but couldn't guarantee that the repair would be 100% because of the location it was in. Since then, I was sitting at the dining room table, and my sock caught on a split in the wood. It's hardly visible but certainly would have been noticed at installation. With the problems that we had I dread having to call them to fix the split wood. Historically, they wouldn't call back anyway. Even before installation, the calls my husband made weren't returned or weren't returned until up to a week later. We so regret going with Floor Traders. If you decide to, I hope you have a better experience then we did.

Regan and the team did a great job, flooring to be installed next week, I highly recommend.read more

We had a great experience with IQ floors. Reagan and his team were responsive from the first phone…read morecall. They answered all of our questions and were willing to come to our house and give us an effecient free quote. The carpet was installed yesterday and my husband and I were very impressed. They took time to make every area look detailed and we love how our house smells and feels! Thank you so much!

Just ask for Steve and he'll do his best to get you the best dealeo he can offer!!! Been going…read morethere for over 30 years!!!

Do NOT shop here my floor installation was a complete nightmare.. guaranteed 10 day installation…read moretook over 3 1/2 weeks and is still WRONG!!! we had to push all the other contractors back and we lost our scheduled times because of this....Randys response was wow what a bummer,Really that's your response... the store manager called and said sorry we "may" help you out with the cost of the carpet for all the problems, did they NO .my floor is still wrong LVP must be put down on a level floor "with in 1/8 over 6 feet" I paid Carpet exchange to get the floor leveled and there are gaps under the floor boards of 5/8 plus thats not level.... DO NOT SHOP HERE!!! we spent well of over $23K talk about buyers remorse....Not sure why I even make this review it's very clear they do not give a crap about me the customer.... and wont care about you either...

The quote we got was competitive and well communicated…read more The work was done on budget and even faster than expected. My floors are positively glowing and so, I hope, is this review. The team that did the work was headed up by a man named Abednego and I can't overstate how happy I am with the price, schedule, and results. Definitely, highly recommend this team.

Mark and his crew were excellent! They were fairly priced, had great customer service and quality…read moreof work. I highly recommend them.

Another great experience with CCW! Anthony and team were phenomenal. They helped us choose a nice…read moreplush carpet on a Saturday and we had it installed on Tuesday! Not to mention the price for the carpet and installation were really affordable. We were in a rush and they made it happen! Thanks so much for all the help! Can't wait to work with you guys again!

They did a great job schooling me about carpets. They were significantly more affordable than the…read morebig box stores that just hire outside help anyway. The big box place told me they were 3 weeks out. The Rug it Righters said they could install it tomorrow! We saved about a grand on the whole building purchase and installation and got it done before I was actually ready! Yikes! Soooo glad I remembered the Rug it Riders commercials growing up. I am a fan.

Thomas came by to repair a sofa for my wife and I. He did a great job and was willing to do another…read morerepair for us in the future since we mentioned needing one. We were surprised by the cost of his work compared to how great of a job he did. We were expecting to have to pay much more than we ended up paying. Thank you Thomas!

Thomas has an eye for details. He is well versed in a variety of types of contractor work. He…read moreregrouted and fixed my master's sink. I then hired him to repaint my kitchen cabinets and fix and paint an area of my walk in closet. He works on contractor time but is well worth it.

Sean with O'Briens was great to work with. We needed to quickly replace carpet in one room and…read morestretch 15 year old carpet in several rooms. He ensured the carpet we were selecting would meet our needs and got us scheduled within our timeline. Our Carpet installer and stretcher was Pedro, however to me he was Gepetto. Pedro is a true craftsman, he takes such care and pride in his work - I don't have the words - he and his team member did such a fantastic job!!! The new carpet is beautiful and the carpet stretching was remarkable - the old carpet looks almost new. Thank you Sean and thank you Pedro (Gepetto)

Excellent experience from selection at the large showroom with lots of samples, styles and weight…read moreto the finished install! Very good communication about product availability and when the carpet that was very affordable arrived at the warehouse. I enjoyed shopping local with an experienced sales person, and not dealing with a big box store. The carpet selection was discussed with her and she helped in the decision. The high traffic area needed a certain type of carpet composition and didn't need to be 88 oz weighted carpet like in the rest of the house. Large selection of premium carpet and pad samples in the show room at economy to various diamond premium price points. Bought carpet during a holiday sale before the end of the year. Scheduling of install was easy and worked around our limited availability. The sale person even had the installers scheduled to move a upright 44 inch Baldwin piano and furniture into the garage. I felt appreciated for the purchase by installers and the main installer did an excellent job with the skim coat to smooth out a dip in the expansion seams and the other veteran installer fixed two creaky stairs. Very friendly and I would hire that team again. The team was quick but took the time to clean by the truck and all of the carpet strains near cuts off the floor and baseboards. Attention to detail and pride in finished product shows. I didn't have to clean up in the driveway or street , when install team left. Experienced staff and service. Will use this OBriens carpet one flooring on academy rd in colorado springs again. Thank you. I recommend this location to anyone looking for an excellent experience and careful handling of process from selection of flooring to final install and clean up. Better experience than I had from another different discounted flooring business in Colorado Springs.