UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I am a monthly infusion patient here and the staff couldn't be nicer. My doctor is very responsive…read moreto my needs. The care at Atlanta ID Group is epic.

I don't normally write negative reviews- but this was such a bad experience that I feel like I need…read moreto share. I never made it into the practice or a doctor, the lady who answered the phone for scheduling was so rude, dismissive and abrasive that I didn't want to go any further. I never wanted to deal with that type of attitude again- so I found another doctor.

Scheduled an appointment at 3:45pm and had an issue at my apt complex that I was required to sort…read moreout. So I called the nurse to update my time and was told that all patients are given a 10min grace period & that I'd be fine if I wanted to continue with my original appointment. I arrived at 3:51pm and got in the office at 3:52pm with no one attending the front. Finally, I was serviced and filled out the form applications & 10 min later told that the physician couldn't see me any more. Waste of time and gas driving 35 min to the location.

Dr. Wright is one of the best doctors I've ever had. Super thankful to have her as my PCP.read more

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

I went for the first time in ages for my mom. We didn't see…read moredr. Waters but a nurse practitioner, nurse William. He was very kind, understanding and thorough. Extremely thorough!!! I greatly appreciated his thoughtfulness. He said he'd only been at the practice for 6 to 7 months, but I do hope that he stays for the long haul. He was great with my mom.

I have been seeing Dr. Waters for over 15 years and the level of care and concern she demonstrates…read moreis superb. She will take my call after hours and is always available to me. She is kind of physician that makes it a point to convey to you that your long-time health is a "journey both of us will take." I would highly recommend her to anyone. If you want to feel cared for, see Dr. Waters. Her staff also works hard to make a difference in my overall care!

First of all you walk in to a beautiful office with beautiful spirit's . My husband went to this…read moredoctor confused with all he had been told and in pain. He LISTENS to everything you say and he repeated everything back I tell you he is a real doctor that has love for his patients. Before the visit is over you had a clear vision of where you at or where you going. My husband could barely walk now he is up and about and now we understand why he has the pain and how to manage it. I highly suggest if you are your love one is going through pain and swelling please go to this doctor he has been helping people for a long time and he can help you I promise.

He's been my only ATL rheumatologist, after moving back from NYC. He is highly knowledgeable; but…read moremore importantly, he listens (not a normal characteristic of a DR). I interviewed several rheumatologists before finding him -- Thank you Lord! Make appoinments well in advance. He's good; therefore busy. He was the Volley Ball DR at the 96 Olympics.

Dr. Dinh and Safiyah are fantastic. I'd give them 5 stars except parking is kinda dicey sometimes…read more But everything else is great

This place DOES NOT do walk-in's despite their website saying they do. Do nott waste your time…read morecoming here and trying it I even tried to call ahead and confirm and no one answered so I wasted time and now money since I need to uber back home. Poor communication and desk staff are not to blame, someone hire up has made this foolish decision that impacts so many members of the community in an emergency situation. Maybe this review along with the many others properly dragging the score of this location down will finally get something through to them.

I called to obtain medical records for a mutual patient. I have to do this often, so I contact…read more10-15 offices a day. I had THE best experience when I spoke to Keena in the front office. She was so kind and efficient. I could tell by the background noise that she was incredibly busy - but she was completely on top of everything. As a patient - THIS is the type of customer service I look for when choosing a provider! I want to ensure she receives the praise she deserves! Thank you, Keena, for a great first impression!

My first visit was a very good experience..The medical care I received from my doctor is…read moreprofessional and caring. I have recommended Dr. Tomeh to my families and friends