I consulted with Vipul Patel in June 2025 regarding prostate cancer and a radical prostatectomy. I…read morecompleted every prerequisite the office required, believing surgery would be scheduled promptly afterward. Only after persistent follow-up was I informed my surgery would not take place until January 2026 -- later moved to February 2026 -- more than six months after my consultation. Crossing into a new insurance benefit year had major financial implications that I was not made aware of upfront. Most troubling, I was told staff were aware of the projected timeline earlier but were not permitted to disclose it. That information is critical for patients making serious medical and financial decisions. I am not commenting on Dr. Patel's surgical skill. My concern is transparency, communication, and patient advocacy. If you are considering this practice, ask direct questions about actual surgical scheduling timelines before completing prerequisites. Patients deserve full disclosure -- especially when dealing with cancer.

Husband had surgery here four years ago. Robotic prostate surgery…read more He has to come back for a reoccurrence of the cancer. We got here at 3:00 pm. It's 4:30. No closer to seeing the Dr. the assistant says it will be another 45 minutes. If we don't come so far: I would leave. Our time is valuable too!!

This was my first time in the new location. I have been seeing the doctor for quite a few years now…read moreand I originally saw him in the Davenport location. Lately I had been going to the Clermont location because of availability. The only place to new address was listed was in a text message reminding me of the appointment and I missed it. On the website they still have the old address listed but they were easy to find because they are in the same complex. I inform them of the error and hopefully they will fix it soon. As for seeing the doctor I have been very happy with the service I have received from the doctor himself and all the support staff. I met someone new working the front counter on my visit who answered the phone when I called in the morning to make sure that I was having an in-person appointment and not telemedicine. She was very helpful answering phones while also working the front counter and handling patients on the way out. Everything moved very smoothly and it was the busiest I have seen one of their offices on any visit. My doctor has always listened to what I had to say and explain things very efficiently for my treatments.

Kidney specialist office. Very nice friendly staff. Just relocated in new office. Not often do ppl…read moreneed specialist but taking care of your health is very important..

I have struggled with urinary problems that my old Urologist could not correct. On my initial…read morevisit to Dr Lotenfoe he knew right away what he suspected my problem was but to be safe had me take a CT scan, Blood Work, Urine examination and a 24 hour urine specimen. He also prescribed me a prescription which would help me in the short term before my follow up visit. He told me what my options would be (medicine, surgical, etc) but made me relaxed with knowing we were going to do these tests first rather than jump into expensive surgical corrections. Yesterday I had the follow up appointment and Dr Lotenfoe carefully and professionally explained to me the results of my tests, and told me I only had a bladder issue which could be resolved simply with a 30 day prescription. I am happy to say in just two days my problem was cured. For two years I suffered urinating but in just two visits to Dr Lotenfoe I am now cured. Amazing. Using a friendly, experienced Doctor was the answer to my problem and I would highly recommend Dr Lotenfoe for any urology issue. He is friendly, direct, and extremely knowledgable. His staff are also very friendly and professional. Perfect!

This guy is one of the worst. He leads you on saying that he can help you with your medical issues…read morethat have been haunting you for years. Like getting up several times a night to use the bathroom. Not enjoying a good night's sleep for years. He will do unnecessary procedures like a Urolift when an enlarged prostrate was not the problem. His office staff are all great. But beware of this person. RUN!

The staff is very polite and helpful with the appointment. Never had to wait more than 20 minutes…read moreto see the doctor. When I need appointments I usually get then within a week. Very happy with this doctors....

Save your time!! Don't go!…read more Doctor cancelled his appointment the day off and the staff did not notify me. I waited over a month for this appointment.. Horrible customer service and the staff has zero empathy.

The check in was smooth and nurses were very friendly and professional. I had a procedure done by…read moreDr. Jhaveri that went well and happy with the results. The doctor and staff were great and informative and will definitely be back for follow up care.

Dr Jhavieri rushed through the appointment. His staff neglected to send the prescription to the…read morepharmacy and repeatedly were dishonest about the actions they said they took. After multiple attempts to work with them and give them the benefit of the doubt I will find a new doctor.

I made an appointment for my husband for possible kidney stones. The day of the appointment, they…read morecalled and said he needed bloodwork, so we had to reschedule. A few days later we received a call saying he needed an x-ray. We took care of that and arrived for our appointment only to find out the x-ray would not provide the needed information, and he needed a CatScan. An urgent CatScan was scheduled and 4 days later we still hadn't heard anything from Dr. Zambinski. My husband was in so much pain that we ended up in the ER where he was diagnosed with an aggressive form of cancer that was throughout his body. My husband passed away 11 days later and to this this I have not heard a thing from Dr. Zambinski.

Hands down the worst customer care experience. The lack of professionalism is shocking, and Joyce…read morein particular embodies everything that is wrong with this practice. Joyce is cold, rude, and dismissive, and appears completely uninterested in helping patients. Her communication is abrasive and unhelpful, and she seems incapable of performing even basic customer care responsibilities. It is genuinely baffling why someone with such little empathy or concern for others works in healthcare at all. Patients should not be made to feel like an inconvenience or a burden. Until this office addresses its staff behavior and accountability, I would strongly caution anyone considering care here.

Dr Jack Cassell has been my Urologist for a number of years. He is personable, compassionate, and…read morecompetent. His staff is very responsive to patient needs. He listens intently and is genuinely concerned. Wonderful doctor.

Dr. Cassell is highly competent and deeply care about his patients. He takes the time to explain…read morehis diagnoses and suggested treatments in everyday language that even someone like me can understand. He is a blessing to us and our community

Dr Lotenfoe is great. I have been coming here for years and feel extremely comfortable with…read moreeverything. He takes time to explain everything to me and assures all my concerns are addressed. Thanks.

Amazing results. Very happy. The HIFU for prostate cancer treatment procedure for my father…read moreworked amazingly well.