They deserve zero stars. This facility has new ownership and/or management and they are still…read morerunning off the previous reputation. New administration is absolute trash. If you care anything about your loved one please go anywhere else. My mother caught a life threatening post op infection from this place and almost died. Was not taken to hospital until I showed the nurse the puss filled wound. They serve molded food and didn't even apologize about it. I could go on but my mother is safely at another facility and that's all that matters now.

Simply put they are the Ritz-Carlton of rehabilitation and long-term care facilities! That's the…read moreexperience that my brother myself and our Mom have had with the amazing staff at Oakbrook Care as they have nurtured Mom after her hip fracture. My experience with rehabilitation facilities, includes 4 in the Annapolis Md area that cared for my clients ( I work with elderly people some with dementia) and friends and families. In Illinois (decades ago) I worked in several facilities that cared for disabled people and I also had experience with two long-term care facilities when my grandfather was alive. Much has changed in this field, and with Oakbrook Care I see such attention to detail and dignity for their clients, residents and staff ...it's overwhelming at times. Two months after moms initial acceptance for subacute rehab ( she is now blessed to be part of the memory care - called Garden View - and lives full time at OBC ) and it still brings tears to my eyes when I tell people about the facility my mother now lives in. My brother and I have a sense of peace about Mom that we haven't had for years as Mom is well loved and protected at OBC. Mom likes it too ! Sheets changed daily, two lovely gardens, a quiet library, excellent safety protocols, much smaller staff that really gets to know the residents in memory care. In addition staff like Norman, Maggie and Keisha all three who almost walk on water.... Is it prefect? No, but Mom isn't perfect either and I love her! I suggest families continue to respect and thank the hardworking caring staff and still diligently advocate when issues need addressing. Honoring our parents can be difficult but it very worthwhile and offers special blessings. With Oakbrook Care our family hit the triple crown of Subacute rehab facilities, and long-term care skilled facilities with memory care once Mom was accepted in the memory care unit. Thank you God !

I have 1 star only because I couldn't give it zero stars!!…read moreWouldn't send my worst enemy there! Type of care in my opinion is not at all what is needed! The Pearl is absolutely not a good live in rehabilitation center. No care plan is ever provided. They are woefully understaffed. In my opinion they are more concerned about money than the patients. In my opinion, from what I saw, they take horrible care of patients! Non responsive nurses and staff; tried to give incorrect medication to my relative more than once!! STAY AWAY!!!

I can't give this place any stars because the experience we had there for my mom was horrendous and…read moredisturbing. Dont send your loved one there. terrible nursing staff led by an egotistical Director of Nursing and an Arrogant and uncaring Facility Director who shows no compassion. there is no care given by nurses, they seen completely unhappy working, they merely dispense medications and ignore the condition of their patients. I could go on and on but I have to write a long letter to get to a few agencies to be alerted.

Terrible facility. Not concerned for their patients. Rooms are unkempt. Short staffed. Would not…read morerecommend this facility. Expressing serious concern about the level of care my relative received under facilities supervision. It is extremely distressing that they developed bed sores--a preventable condition that typically results from insufficient attention to basic patient needs. This situation reflects a significant failure in the standard of care expected from this facility.

I am surprised at the negative reviews. My husband was expecting to go to the Bella Terra in…read moreLagrange the sister facility, but there were no beds available at that time. The liaison stated he could go to Elmhurst and transfer to Lagrange if we wanted when there was an open bed but most people chose to stay there. My husband has only one complaint the food has no salt, and that was after he'd been there for weeks. The staff was attentive, therapy was great. He had an acute illness which left him bedridden. He was bathed, turned, repositioned and medicated routinely and as needed. His call light was answered within a reasonable time. And he received therapy at least 3x week with him stating he got good work outs on his core and legs. He is satisfied and so I am pleased.

Many businesses claim that their people make the difference. At this Manorcare location, it is…read moretrue. The RNs and therapists, as well as most of the CNAs, made my five weeks here rehabbing multiple fractures bearable and often pleasant. The first-floor rooms are nice enough and there are several pleasant common areas to host visitors as well. As a rehab facility, this is a great place. Kudos to RNs Giselle, Christina and Veronica; CNAs Rachael, Kim and Sheryl; therapists Stacey and Michelle; and Activities Director Kellie. The only downer is the food. Many of the lunches and dinners are inedible -- mushy, dry, bland and over-steamed from the time it spends in the warmer.

My father is currently here and he is here on radiation because of cancer. On a liquid diet and…read morecan't eat. We bought him a bag of lollipops to suck on because the radiation he is on leaves his throat dry. The staff STOLE his lollipops. My mother ran down the hall to stop them and they told her they must have fallen out of his pocket. Well lo and behold they gave him back 4 of his 14 lollipops from the ambulance. Then, they left him in a soaking wet diaper. Then the air is broken in the room. It was so hot a Hershey bar was melting. My mother complained and she was told "the thermostat is broken how do you know the temp in the room"?? Also my father was done with his radiation. He gets oxygen so he can breathe. These people didn't hook the tube up to the oxygen tank so he could breathe. My mother had to go get the nurses quickly. The oxygen was just going through the room. Are you kidding me!? I'm furious af and I will be there today. Don't bother to respond to this email with your petty "call us" cus im coming in there today and I will not stand for this. Completely unacceptable. He's a vet from Vietnam that has worked hard his whole life and doesn't deserve this treatment. I will not stand for it.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

The 5 star reviews are over 4 years old. Ask around if you…read moretake a tour- and not just those that can get around on their own to common areas. I have a friend staying here for rehab. They are older, spent time in the hospital and are now here. They cannot get around themselves and we have tried to be there to help as much as possible, taking them into the general area for meals, getting them dressed. The rehab is going well but the other care has a lot to be desired. I've recently has surgery on my shoulder so I cannot help move or push a wheelchair. If I ask for help, no one has time. I stepped out for lunch hoping that that would prompt someone to take the opportunity to get them in a wheelchair and go into lunch. Nope- food tray to the room. This poor person will not be out of the bed today because no one has time and i physically can't do it. Do better... being under staffed is a country wide problem, but lack of care is not excusable. I'm hoping my friend gets home soon!

I had a total knee replacement and needed to go to a rehab facility. I decided to go to Park…read morePlace and couldn't be happier. Everyone was exceptional and I had the best care ever. The nurses/CNA were very helpful and never made me feel like I was bothering them. The therapist were great and they pushed me but not to the point of horrible pain. I would highly recommend this establishment.

I went to there Oakbrook facility and had a therapist by the name of Sojka, my first visit I came…read morein with a walker I could not walk without it my second week in with just a cane and my third week came without anything thanks to the help of my therapist, I strongly recommend this company to everyone. I say thank you Sojka and the staff.

Can't say enough about the great team at Athletico Oakbrook…read more When you first walk in your met by a smile of the friendly and very capable receptionist. The staff is like family by the time you finish your therapy term. I've been to this location several times, I wouldn't go anywhere else!

We chose a different rehab but unfortunately the insurance didn't cover it and it was between The…read moreGrove of La Grange and another place that had even lesser reviews. So we decided to give this place a try. My grandfather was admitted two weeks ago. He left the hospital and went straight here. He had some strength returning and just needed a bit more physical therapy for about a week to be on a good path. When dropping him off, we already felt that this place was not up to par. It was dingy, appeared to be in need of a good cleaning, and we noticed that there wasn't a remote or call button for my grandfather to press if he needed help with anything. Going against our gut, we left him there and figured we'd ask him how the night was and could always take him out the next day if it was as rough as we thought it might be. He fell during the night. He said he was lying on the floor waiting for help for about 30 minutes before anyone noticed. On top of that, we found out that in the 12 hours he was at this facility, no one gave him his medicines. He requires about 12 of them -- each more important than the next. Lastly, he has Leukemia. Yet was placed in a room with a roommate. It's common knowledge that immune systems are low with such a cancer. Yet, the roommate didn't wear a mask nor did any of the staff. If another facility is an option, I'd recommend trying that one instead as my grandfather is back in the hospital after one night at this incompetent facility and has lost all the gains he struggled for a month to achieve. He was so close to going home with his strength and abilities.

I would give this place zero stars if I could. My father was placed here after hip surgery, and the…read morelevel of care he received was absolutely unacceptable. During his stay, he developed sepsis and pneumonia, conditions that should have been noticed and treated promptly by attentive staff. Instead, his health rapidly declined, and tragically, he passed away. It is heartbreaking to know that what was supposed to be a place of recovery turned into the place where he lost his life. The lack of proper monitoring, communication, and medical attention is inexcusable. Families place their loved ones in facilities like this with the hope and trust that they will be cared for -- that trust was completely betrayed. I strongly caution anyone considering The Grove of LaGrange to look elsewhere for the safety and dignity of their loved ones.

The service that I have received from this company and the staff has been more then I can imagine…read more This is a company that cares about it's patients. I would recommend anyone who is seeking quality care to go to Fruitive Medical & Rehab Center.

From the owner: FMRC provides pre-and post-operative care for a variety of orthopedic-related disorders and…read moresports-related injuries, and rehabilitation of injured workers.