Today, Friday June 19, 2026 I had plans. But my body had different plans. I had been dealing with a health situation that I thought was going to go a-way. I was doing home remedies (holistic), It was not improving and today was the day to do different. I went to Patient First located on North Thompson Street and sometimes it can be very busy, when I arrived it was not. Kaitlin, PSR completed my check in. We had a few laughs. I shared with her, "It's Friday, you deserve a break." I was seen in a timely manner although I came prepared (book, laptop and head phones). Dr. Young was very kind, and professional. She took the time to answer my questions and I just want to say, "Thank you" to all of the staff. read more

We brought our toddler in just before closing time on a Friday night. They were super quick through the intake process, the nurse (Winston) was FANTASTIC with our little one, caring and entertaining for our daughter. Then the doctor went out of his way to get stickers that calmed her during the exam - and actually helped him conduct his assessment. In and out in 20 minutes when I expected either a longer time or poor service knowing they were hoping to be going home. Thanks to the PF Carytown team! read more

Coming to Patient First isn't my favorite thing to do. However , whenever I'm there and I catch Winston, the Medical Assistant, I know that my experience will be elevated. He's super personable with an infectious, bubbly personality. Even on days when I really don't feel social and want to limit my interactions/conversations with people, I'm instantly in a better mood when I interact with him. I truly wish we had more medical staff like him as he truly cares about the experience of patients and handles them with the utmost care. read more

I have used this Patient First location on weekends when my doctor isn't available since 2006. This weekend, I became very sick with sinusitis and bronchitis. I went to the location, and when they called me back, I showed them my driver's license and insurance card. They then told me they did not honor my insurance. They gave me a list of providers and were extremely rude. There is nothing on the website to indicate which insurance companies they accept. And they acted as if I was at fault for not knowing. Do Not Use Patient First. read more

Being ill is never fun, but I was truly thankful for choosing this clinic for my treatment. From the friendly receptionist to the attentive doctor, everyone was incredibly supportive and polite. I appreciate the team for their excellent care and warm welcome during my visit. read more

the staff had welcoming energy, the check-in instructions were clear & accommodating, and the tests were quick. best urgent care I've been to. read more

Quick check-in. Each staff that I interacted with was friendly and supportive. The care I received was great. I was educated about my diagnosis and provided with a referral for a broken pinky. I also got my prescription from them which was quick and affordable. They opened at 8am and I got there at 7:50am and there was a line. They opened the doors two mins before open time, which I thought was thoughtful. They had me discharged at 9:36am. An hour and a half total for check-in, vitals, xray, care, prescription and check out....Im happy with this team. Highly recommend! read more

I really appreciate the gentleman who greeted me and took my vitals. He was respectful had such a great personality. This mad me feel good when I was feeling so sick. read more

With any medical place in the city, you have to expect to wait and be okay with waiting. Despite the wait, everyone was prompt, helpful and orderly. Everyone was polite and my doctor (wish I remembered his name), was really great. He had already reviewed my records, wrote me doctors notes, gave me some advice and got me in and out. He was really nice too. I'd go back in the future read more

Ear and throat infection. Started as an ear and throat infection that resulted in laryngitis. She misdiagnosed it as an upper respiratory infection. Treated as a head cold. She refused to give me the antibiotics I needed for my ear. Avoid A.G. PA at all costs. She does not listen to concerns nor give a thorough professional assessment. She appears to lack experience and knowledge and doesn't seem to take her job seriously. Ask to be seen by an actual physician. The office itself provides great service. I had been to this Primary Care for an injury and was seen and treated by a physician without issue. read more

Everyone was extremely kind and personable. Especially for it being later in the day and they were very busy! (Tis the season). Each person I encountered truly took their time to see what I was struggling with. I never felt like they were trying to get to the next patient. They also had a very systematic approach to treatment so even though I was there for a couple hours it did not feel like it. Dr. Holmes, Justin (who took my vitals), and Katherine (who did my blood work), along with everyone else made my trip far more pleasant than I was feeling. Thank you :) read more

I was scared to go at first given most reviews are complaints however my experience was great. Upon arrival the waiting room was filled but about 10 minutes of sitting most people were already being seen I got a throat swab and my nose as well as blood work and X-rays and I can say the results came super fast I was here for about 2 hours and given the amount of ppl in there that was great timing. Staff were friendly and respectful read more

WORST EXPERIENCE I HAVE EVER HAD. My shortest wait time has been 2 hours. There's never any available parking. I have been to the Carytown Patient First 3 time in less than 2 weeks. EVERY. SINGLE. TIME. There is NO parking and the wait is 2-4 hours long. It's fucking ridiculous. I literally have come in for bloodwork and immunizations each time. The up front people are awesome but I'm the back it's a clusterfuck. I should be there for 30 minutes Max for blood work. TERRIBLE. read more

Over two hours of waiting and I left. I understand being short staffed, that's everyone's story these days. Check in and the waiting room were not bad. That was maybe 35 minutes. I was taken back told "someone will be with you shortly", and shown to a room where I proceeded to sit there unchecked for over 45 minutes. I asked for some water and the translation of "someone will be with you shortly" was meant to be "we only have two doctors on staff today, there are still 5 people ahead of you". I waited another 30 minutes with no further interaction and I walked out. This entire time I heard person after person being checked in, and shown a room, while others left after seeing a doctor. Please, just be upfront about any possible wait. I was there a hour an a half before notified that it may take more time than expected. Additionally, if you do have to leave people by themselves in a room for more than an hour, checking in with them from time to time is courteous. read more

Very unfriendly. Not a good experience at all. The intake guy Matthew was sloowwww and didn't give a crap. The other intake woman was seeing two people for every one he saw. Absolutely not friendly. The nurse guy moved so fast through everything that I could barely get the words out. I'm thinking he has a lot to do or something and feels rushed. Nope - was in a rush to sit and gossip. The PA is not friendly at all. I understood what she was telling me I need to do but good lord, would it hurt to be friendly? No bedside manner whatsoever. Actually treated me like I was doing something wrong by being there. The tech who did my bloodwork was soooo nice. Very cheerful. I thanked her for being friendly. However, I will not be back. And I definitely don't recommend. Drive a little further to a nicer one. read more

Very rude staff at the front, and very rude nurse. I brought a list of symptoms written on paper to be more efficient, and when she saw the list she told me to "You're going to have to cut the list short, we have people waiting in line." She made me feel like just a young hypochondriac & treated me with no respect. Turns out I ended up having to get surgery based off of what I tried to explain to my nurse/doctor. Unfortunately I did not get the name of the nurse but I would love to have my records checked to make sure she does not degrade & treat other patients with such harshness & disrespect. Do better. I always feel like the nurses and front desk workers hate every person who walks in there. After several attempts to give more chances...I've confirmed I will never come back. read more

I have a lung condition and allergies flares up this week until I was having a really rough day, barely able to breathe. Every person who worked with me was so kind, professional, and incredibly helpful and knowledgeable. I left feeling so much better and with more knowledge of how to keep myself healthy than I had before. I'm grateful for everyone who worked with me and would absolutely recommend this location. read more

The only good thing I can say about this place is that it has finally convinced me to prioritize finding a goid primary care physician. Go here if you want to wait for 2+ hours only to be finally seen for less than five minutes, not even by a dr or np but by a physician's assistant who has zero people skills and gives you bad medical advice (she told me to take a medication that is not agreed upon as safe for pregnancy - luckily pharmacist at cvs told me). Shame on you guys, seriously. Waste of time and copay, and while I hope the woman who saw me was correct that my shortness of breath and chest pain is all due to postnasal drip, I don't feel confident. read more

Billing practices bad. Over priced medical care. Will over talk you and make you feel like you are not heard when calling

Hands down the worst medical experience I've had in RVA. Reception was rude and cold and doctor wrote outdated derogatory language on my closing ticket. No bueno read more

The customer service was the wors. when we got there it's was just us me and my friend had to be be seen. and had to wait on results that took 20 mins and left two hrs later waiting listening to them have conversation about traveling, plastic surgery,and there jobs . it was very unprofessional. and they had put two people in front off my friend to the point he just walked out. Worst customer service ever. read more

Scum. I wanted to get a covid test to be certain that I wasn't infected after exposure to an infected person. Their website says they do walk in covid testing PERIOD. But when I drove there and finally found parking I became suspicious that they only test after a full examination. It does not say that online at all. When I tried to ask about it, they were insanely rude and insensitive. But anyway holding covid tests for ransom to get full appointments (with a 2 hour wait) is ludicrous. Someone is trying to do the right thing and get tested but they can't because of scumbag places like this. read more

Much faster than I was expecting. All the staff personal I interacted with was very kind. Went at 10 and was out by 11 prescription in hand.

I called this location to ask a simple question about their services, and the lady on the phone was so incredibly rude to me for no reason. She responded with a sassy sarcastic tone and made me feel stupid for even asking the question. I ended up driving 30 minutes out of my way to another patient first because it was not about to put my health in their hands here. So disappointed. read more

Dr. Holmes was awful, a joke. I went in with an infection and she told me to treat my symptoms as allergies. I paid the copay through my insurance and another $30+ in over the counter medication for allergies when I had an obvious respiratory infection. She even told me that I had an infection but that I should just treat the symptoms. The ONLY reason I went here is because it was a Saturday and my PCP isn't open on weekends. It's been over a week and I still feel terrible with the same symptoms and going to my PCP in the morning. This place has really gone downhill. If you're thinking of going here, just go to the pharmacy across the street. That's where they'll send you anyway. read more

I went in today almost as soon as they opened and was able to wait in my car as I was feeling awful and sick which was so nice. Everyone there that helped me was SUPER nice and friendly, I felt very comfortable which made the experience so much better. Everyone that I came into contact with was concerned with how I was feeling and wanted me to feel better. I've been to other urgent cares where it feels like they don't care about you at all but this was not like that. It's nice knowing there's a good urgent care close to where I live! read more

Patient First is a standard urgent care center but I wouldn't say it was an outstanding experience. I went for a general check up a few months ago. Since I have a high deductible health plan, I asked what my out of pocket costs would be after they put my HSA card on file. The receptionist looked at me as if I were stupid and stated that's up to my insurance. Yes, I understand that but technology exists where you can give patients estimates. It's 2019 not 1980 - as consumers we should have an idea what are Medical costs are going to be. I was not surprised when I received a 'surprise bill' over $100 weeks later. Had they told me in advance, I would have had better planning and budgeting in my healthcare expenses. With that said, the medical care itself is average and fairly quick. I'm not sure if my provider even introduced herself. I wouldn't say this is a medical organization of the future. Just churning through patients and cashing insurance checks. read more

Most incompetent staff I have ever dealt with. I have been fighting a bill for a year that was improperly coded and never resolved. Each time I called for a status update I was ensured it would be fixed and a new bill would be sent to me however after ONE YEAR of reviewing my bill they determined they were not going to recode it and I had to just pay it to avoid it being sent to collections. An absolute despicable scam of a company, can't imagine what they attempt to bill lower income individuals seeking care. read more

Waited for about 3 hours until a doctor finally came in. Came in and didn't really do a diagnostic on my injury. He said I had an abscess, I actually had a hernia. I knew something wasn't right so I asked to leave without being treated. I won't share who was the doctor but I really hope you guys do a better job at this. Us citizens pays lots of money for health care. This is unacceptable. I'm sure I'll get billed for this visit but it's whatever. read more

I took my 1 yr old to this place for a fever that was going on for two days. The doctor barely looked in her ears. When she was "looking" in her ears she didn't pull back on the ear to get the otoscope in a position to see deep inside the ear... and with my experience with my other 3 kids... there's usually ear wax in the way that should be removed so the doctor can see properly. The device barely even touched my daughters ears and and she barely looked in her mouth. Her diagnosis was an acute upper respiratory infection, unspecified ...WRONG.... the next day we took my daughter to Chippenham Pediatric Emergency room. As soon as the doctor looked in her ears she said that she had too much wax in there and she wanted to clear the ear passage to get a closer look... and BOOM... right away she saw an ear infection. Now we have antibiotics and a happy baby. BOTTOM LINE- Don't take your children there. This particular doctor was nice and sweet but at the end of the day she was not at all thorough.... and my child suffered because it if... pure negligent! I won't give the doctors name but if you are a manager or supervisor of his patient first and want to address this... here's some information.: We were there Sunday the 25th November 2018, checked in information on discharge was 17:13, a one year old was seen for a fever. read more

1st I want to say that I have had wonderful experiences at this location. I use it as my primary care service. The doctors have been practical, helpful and nicely interactive without being too much. Today I saw PAC Greer and that all changed. I waited an hour in the exam room I brought my computer because I knew it could be a while and the 1st thing she said to me is are you gonna put that thing away ? Of course I am but I've been using my time while I waited an hour for you. I didn't say that but of course thought it. She then informed me that she couldn't do anything to help me with the annual physical because I had not fasted. Well that would have been helpful to know when I arrived an hour and a 1/2 ago. I said well why don't we see if there are some things you can take care of today and you know I'm here for annual refills (not opiods) and she said 1st of all I don't do annual prescriptions I only do prescriptions for 6 months. Also good to know if that is her policy I know it is not the locations policy. She did not want to discuss my options and tried to intimidate me by saying "should I just leave?" knowing that I had waited by this point over an hour although she did finally agree to renew prescriptions that had nothing to do with fasting. I had to basically twist her arm. I knew there would be delays and planned for it but such lack of comm among the organization and her threatening manner mean Ill either try to get another dr there or elsewhere. read more

The check in staff has been quick and courteous each time I've came! The medical assistants have also been great. I saw Dr. Hutchinson a few times and he was able to give me appropriate resources and next steps for me. He was very kind and thorough! All around great experiences. read more

Wish I could've given 0 stars. Went in knowing so had Bronchitis and suggesting that to the doctor, and came out with medication that was equivalent to jacking off my dog and eating the leftovers. I also got a surprise bill in the mail for $85 when I basically paid for progeriats to do nothing but sit there. I hope everyone working for this urgent care gets monkey pox. read more

The staff was very nice and Accommodating but they sent me home without pain meds for a fractured wrist. The pain is worst than labor. I can't sleep:,? read more

Patient Last My wife went to patient first on pump rd for foot pain and an X-ray determined she had a broken foot. Ok. The physician asks her if she has anything at home stronger than ibuprofen and she says no. He proceeds to write her a prescription for...wait for it...ibuprofen 600mg. Now, I'm not sure if any of you know this, but if you take 3 ibuprofen 200mg (which are over the counter and most of us have in our medicine cabinets), that equals 600mg, which was what she was prescribed. Just a fun fact! So of course she's in a lot of pain and the ibuprofen doesn't really help. After following up and making an appointment with an orthopedist (as what was recommended by PF), she calls Patient First to see if they can write her a prescription for something stronger to help with the pain (until she sees the ortho on Friday). Their response: "No. You need to come in and be seen again before you can have another prescription written". Um. She was just seen two days ago. We're not druggies (and if they think we are they can easily access that information online). Just looking for them to do their job. And do you really expect her to hobble in there for another visit after you inadequately treated her the first time? Seriously? Long story short, even with insurance, the healthcare in this country is fucking awful and I guess we have no choice but to post our experiences like this on every public form and to the board of medicine. ‍ read more

Winston the nurse was so sweet. He helped make my visit brighter and could tell I was upset about my head injury. Staff was so nice. You had great protocol for covid, and I felt safe the entire time. read more

A very well-maintained medical facility with an efficient and upbeat staff. You can see who is scheduled to work that day on their website, so if you have a last-minute issue you can see if their open and if they have an MD working. Went there with a sore throat and received the appropriate tests resulting in leaving the location with the required medication and I was able to get my flu shot. Would recommend this facility for urgent care or primary care needs. read more

It has been over 3 years since I have been here, but still good care. I came on a Wednesday afternoon, and was seen fairly quickly. I came in to be tested for strep and possibly a sinus infection. I tested negative for strep and Dr. diagnosed me with sinus infection and prescribed me antibiotics. It sucks not being able to breathe, but feeling better one day at a time. I really enjoyed the nice lady that checked me in, and other staff were friendly and efficient. read more

Patient First Primary & Urgent Care - Carytown - Waiting area - Urgent Care Near Me - Richmond, Virginia

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Not bad patient care once you get back there, but good LORD this is the slowest location. Other ones in the area don't have a wait this long. I'm here at an off peak time as well l. read more

I spent 20+ minutes and five phone calls trying to reach the nurse line to LEAVE A MESSAGE. I spoke to 3 receptionists who transferred me to a vm that required a mailbox number to leave a message. I explained this twice - was put on hold for 5 to 8 minutes... with no return. Unacceptable - I appreciate they are busy, i am at home with the flu, paid $120 to be seen yesterday and need to speak to a nurse about a cough medicine. This was the 2nd chance for this Carytown location. It is the last for me. read more

Patient First Primary & Urgent Care - Carytown - Urgent Care Near Me - Richmond, Virginia