I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

I see Lisa Rose as my primary care physician. She is wonderful! When I was hospitalized, Dr. Kay…read morecame to see me every day. They are both very professional. They are honest and empathetic. I have always felt heard when I go in with a specific problem. I highly reccommend!

Don't go to this physician. He is scared to talk to anyone who has real medical issues. I wanted to…read morespeak to them about services that were given 20 years ago and he wouldn't even schedule a consult because of the medication I'm taking. The staff got rude when I told them that I needed to speak to the nurse practitioner who was involved in my treatment. Flat out rudely denied me. I needed assistance with a Veterans Affairs claim and they were not even slightly interested in helping me. If you are a Veteran DO NOT seek medical assistance here. When Dr. Strikowski left 7 years ago he left an uncaring staff in place. If you want compassion and understanding and help find some place else.

Dr Mercer didn't listen to me at all, talked over me, and talked to my husband about my care…read moreinstead of me. She talked more about her own health problems than mine. She was very condescending, and she made a lot of untrue assumptions about my health and condition that she didn't give me any opportunity to correct. She told me, a prediabetic, not to monitor my levels or symptoms, because I would be getting diabetes anyway and I could "worry about it then." She told me I couldn't be depressed because I was "married and looked happy." When I told her a medication was ineffective for me, she argued with me that I didn't understand the medication. Meanwhile, there was evidence in my blood tests that it wasn't effective. She told me I needed to lose weight while completely disregarding the medical conditions that are contributing to that inability to lose weight. She told me "I don't even know your diet, but we need to change your diet." I am an ambulatory wheelchair user. She told me I was "too young to be in a wheelchair" while simultaneously asking no questions about what symptoms lead me to be in a wheelchair. She assumed the pain/weakness was in my legs because she never took a moment to ask where it was. It was my back. When I corrected her, she dismissed me. There is more, all negative, but these were the highlights. It was evident that she had made up her mind about me as soon as she saw my age, weight, and my wheelchair. She let her biases prevent her from actually engaging with me and the provided care clearly suffered because of that. On a more personal note, she was fully aware of my mother's terminal cancer before my appointment, because she has been involved in my mother's care as well. I am my mother's primary caregiver. She knew and verbally acknowledged the kind of stress that situation would put on a person. I told her I had been diagnosed with MDD and GAD. She was aware that I had the mental conditions and external circumstances to create a mentally and emotionally sensitive or delicate person. She still chose to treat me in a callous and condescending way. I am very fortunate that I have a good support system at home and a trusted therapist. For another person in my situation, but without a support system to fall back on, a visit to Dr Mercer could be dangerous.

I drive 25 to 30 minutes to keep Dr. Mercer as my primary physician. She has helped me to stay as…read morehealthy as possible even with a myriad of health problems. She is compassionate, intelligent, knowledgeable, and if she doesn't know something, she'll look for the answers. All of the doctors to whom she has referred me have been exceptional and mirror her values and expertise. Together, they help me be healthy.

This was the best hands down Doctor and staff members office. I have now the experience of…read morecalling him mine. :) They are a hidden gem for sure. They took time to actually listen and understand what I'm dealing with and want to help me instead of ignoring what I'm saying. Dr. Qilin Lu thank you so much for helping me this hardest time in my life. If anyone is in need of a amazing doctor's office they help and get you an appointment right away.. Thank you for treating me as a patient.

If anyone is looking for an awesome primary care doctor this is the place to go! I was able to get…read morean appointment quickly even during this busy holiday season. Dr Lu is a true gem and his quality of care is unsurpassed. The front office staff is so pleasant and a joy to deal with. I was thrilled they take my insurance but frankly I'd pay out of pocket to go here.

Came in for hubs. He hurt his elbow and was in a lot of pain. I originally booked the appointment…read moreat the location on N Dale Mabry in Carrollwood however when we arrived there e we were told they didn't have techs there should the dr need a scan to be done. So we were referred to this one and the staff moved our appointment out 30 minutes and changed to this location for us. All staff is typically so patient and friendly which is why I love Guidewell and would recommend to anyone. Arrived at this location to be greeted by friendly staff. The clinic was super clean. We were taken back within 5 minutes. Nurses and Dr were also very friendly. They take the time to learn the issue and walk the patient thru care. I'll always recommend Guidewell!

It says a lot that I'm giving this a 5 star review.....but you'll find in my details why and…read morealthough this place is a bit farther than several urgent care facilities near me, I believe they are sufficiently staffed and have the proper equipment for an urgent care and is a fantastic alternative to an ER. I will say.... it would be great if they (or ANY) urgent care would remain open past 7 or 8 pm. I remember back in the day places used to stay open until 10-11 pm. It doesn't exist anymore but I wish this place would be. On to the review... So I was experiencing some symptoms I had never had before and while trying to reach my primary care and other Drs for some assistance in what I was feeling and maybe how to handle, I was not able to get through nor get any return calls in a timely fashion. I went to another urgent care close by and they did not have the equipment available for what they were suggesting and recommended Guidewell. I was reluctant because it was way up the road, it was getting late in the afternoon, the traffic etc and still not getting any answers on how to diagnose and treat my symptoms. I took a chance, I called on the way and made an appointment. When I got there, the staff was very nice, they helped me get started with the check in process and the wait time was not that long, there were a few people ahead of me. Plus I had the appointment if there was a long wait. Once I was brought back, they triaged me, asked all the questions and immediately started with BP and the basic stuff, then they didn't just take blood but in case I needed fluids they put in an IV that would give them the option later rather than sticking me twice...luckily I didn't need fluids. They ran quite a few tests and in a very timely manner. When it was time for the doctor to come in, she listened, she was patient, she was very professional and cordial and very thorough going over my results and recommendations. I would definitely come here in the future...but beware the hours.

This is the only place I will go when I'm sick or have a medical emergency. You get the best care…read moreever. From the moment you walk through the door until you leave you will get the best care from great nurses and Dr's. The waiting area is big. It's very clean. They offer several services. If you are just needing a physical, X-rays, minor cuts or immunization they offer it all

Amazing staff and a thorough examination I didn't make an…read moreappointment, but were gracious enough to take me in. The ladies at the front desk,rock

I originally started coming here when it was Lynn Family Practice. Dr. Lynn retired and Dr. Sterk…read moretook over. And the level of service didn't change!! The office staff is extremely friendly and welcoming. Love that they get you in right on time for your appointment and the wait times are not long. They even have telepath appointments where you don't have to go to the office, merely FaceTime with the doctor. Dr. Sterk is absolutely AMAZING!! He is so patient and easy to talk to. He's dedicated to his patients and their healing. Dr. Sterk takes the time to listen to his patients and wants them to be healthy. He's worked with me in taking me completely off of my blood pressure meds. And ensuring I'm taking the proper vitamins for bone health, etc. I didn't even know that he's also an Osteopath who can manipulate the spine. I was in for my last appointment and woke up with a bad headache that morning. He took me back to a room that had a chiropractic type chair where he had me lay down and worked on my neck. After his manipulation to my neck, my headache was immediately gone! I absolutely appreciate him as my doctor and know that I'm in good hands with his care! I HIGHLY recommend him! If you look him up he literally has 5 star reviews from all patients! He's THAT awesome. He even does mission work in Guam and treats patients in Guam. https://provider.kareo.com/troy-sterk

are you looking for a general practitioner that you can contact by phone? A staff that responds…read morequickly? has vast experience? Really cares about his patients? has a great bedside manner? You can't do better than Dr. Sterk. Start getting healthier today

Tom Terrific here with another honest review…read more I was in need of a new doctor as the diagnostic clinic was clsoing. I scheduled an appointment with Dr. Faltas's office a month in advance. The office sent me all he papers to fill out ahead of time and i took 20 minutes to do that. On the day of my 10:15 am appointment I arrived at 10 am as they told me to come 15 minutes ahead of time. I walked in and no one greeted me. There was a staffer behind the window but she never said a word to me. I stood there for a minute but it didn't look like I was going to be told what to do. So I sat in one of their chairs in the waiting room. And I sat. After 49 minutes ( I timed it) someone came out and asked me my name. She had a mask on! I'm hard of hearing and I asked her to repeat the questions and she pulled down the mask. She said they would be with me shortly. I walked over to the staffer at the counter and said, "I'm Tom *******. I don't think this is the place for me. I'm leaving." When I got home there was a message on my landline. THEY ASKED ME IF I WAS COMING!!!! Looks like I dodged a bullet. Dr. Wael Faltas - NOT RECOMMENDED.

Ooops, I guess Dr. Faltas had too many patients or did not get paid enough by my insurance company…read more I was just getting to know him & he stopped taking insurance! I can understand that, I guess. What I can't understand, is him sending a goup to a specific doctor in Port Richey. That is our decision & right, not his place. What's a girl to do? Look for another pc doctor, don't you just hate changing them! Ps. Just changed insurance, maybe he takes that, naw not to bother got tired of inters sitting in on every visit.