My actual appointment and exam were fine. However, when my son and I went to check out and set up…read moreour appointment for next year, this awful, unprofessional woman scoffed at my asking for an appointment after 3pm, acting like it was a ridiculous request. This was followed by her taking forever to determine a time, fumbling around her computer and asking follow-ups about my son's school schedule that were none of her business. This woman was incompetent, rude and disrespectful--some refreshers in manners and patient service would serve her well.

It took me 24 minutes to check in for my eye appointment. I arrived at 2 o'clock and it took until…read more240 to get checked in and then I had to wait to see the doctor.

Superb customer service. The only place I will ever go for eye care. Great selection of frames to…read morechoose from. They are very good at what they do and it is very apparent that they LOVE what they do! They have been a staple in Springfield, Illinois for many many years and that says it all for me. I have been 100% satisfied every single time I go. Karen Rhodes

Wonderful shop for eye exams and contact lenses. Always a pleasure to visit, which is an unusual…read moreexperience for an kind of doctor's office :)

Paul Phillips was my primary care physician from 2005 to 2025. My blood work indicated that I was…read morehypercalcemic in 2018 among other issues that were VERY OBVIOUS that I needed to see someone. He diagnosed me with depression, anxiety and Ritalin instead of looking at my charts. At no point was I referred to a psychiatrist. I was planning to commit suicide because I was in so much pain due to a hyperparathyroid issue and my brain chemistry being utterly destroyed by this negligent BRO doctor. My sister also became addicted to Adderall which is really common, also almost committed suicide. The office workers are just trying to make it and it's not their fault Springfield Clinic only cares about making money. They hire and fire regularly so they can pay people less. Do not go here. Go to SIU or Memorial.

Billing practices are questionable and talking to the billing department is an exercise in…read morefutility. I saw a doctor in a satellite clinic and had to call and wait repeatedly for injections I got monthly because they hadn't gotten the medication from Springfield. That doctor subsequently left the clinic and I was a victim of patient abandonment when I received a letter saying basically "your doctor left, you're on your own". I won't go back to this facility.

Mara was fantastic with the technical stuff before I saw the doctor. Listened to all of my concerns…read moreand explained things so I understood. She put me at ease. Dr. Oberreiter is very knowledgeable and helped me understand the big picture. In this season of life, my eyes have been impacted by lack of sleep and general overall health. Dr. Oberreiter took time to explain things for the future and how I can help myself now. Everyone in the office handles themselves politely and professionally. Very good experience for myself and our young adult children!

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.