It took me 24 minutes to check in for my eye appointment. I arrived at 2 o'clock and it took until…read more240 to get checked in and then I had to wait to see the doctor.

Wife and I had to switch eye docs due to insurance changes. We chose this group because they were…read morein network for Health Alliance. Today was our first appointment with them, and our last. I must have been the first person they've ever encountered who didn't have his insurance card - well that's how they responded. My wife is the primary insurance provider through Memorial - no one at Prairie seemed to have any clue how to go about looking me/us up through Health Alliance or Eyemed. I eventually called Health Alliance myself while sitting in the exam chair as I definitely had the feeling by then they simply didn't trust I was even telling the truth - good grief. Whether they did or didn't? My point is I was definitely picking up, strongly from them, they had concerns about my whole "story". I was able to get my Health Alliance ID and give that to them. But not before they wanted my driver's license - for what? To prove I am who I say I am? Dr. Nickelson was the O.D. who saw me. She wasn't going to do the routine eye exam that has a whopping $40 out of pocket even if it's NOT covered until I pressed her to do it. Who has the time to make multiple appointments for these things - and for $40? Come on. I should have been given the option first before I had to press her to do the exam. I don't know if she WAS in a hurry? But wow did she seem pressed for time. Also, if you're going to put drops in a patient's eyes you might want to warn them if the drops are known to burn instead of the patient being unpleasantly surprised. As it turns out - my wife had an appt one hour after me. About the time I was done, she had arrived. I was there when she was checking in. The look the front clerk gave her, and then the second look the other clerk gave the first one when my wife said she didn't have her Eyemed card - whoa. Let's put it this way - my wife hadn't been clued in on my poor experience but the looks she was given evoked a natural "Oh I'm sorry" from her to them. At least they are consistent in their poor customer experience delivery. Life's too short and there are plenty of eyecare professionals in Springfield to deal with what we got at Prairie Eye & Lasik.

I went in to see about having lenses replaced in a pair of existing glasses. I walked in and a…read morewoman greeted me. I'm assuming she was in some type of management position because she appeared to be training the woman sitting next to her. I said I'm wanting to see about having the lenses replaced in these glasses. First of all, she looked at me like I had two heads and then said, for a warranty. I said no, just to have them replaced, my insurance will pay for lenses but not frames. She took the glasses from me and looked at them for a minute and twisted them a bit and then told me she "would say no". She didn't trust the integrity of the glasses that when the lenses were popped out they wouldn't break. That may be, though I have serious doubts. However, she seemed much more interested in what she was doing on the computer. She was also very dismissive about the entire idea of replacing the lenses. There are plenty of other places to buy glasses that aren't Lens Crafters or one of their many subsidiaries.

My self in my husband went into Lind's crafters to get her eyes examined…read more I was offered nowhere to sit so I was forced to go outside and stand out in front of the store now. I'm sitting in my are waiting for my husband to get his eye exam on and I think i'm gonna find another place

Terrible customer service. I went in for a yearly eye exam and contacts. They sajd they wanted to…read moredo a procedure to check my eyes and bill my medical insurance also. I left with no prescription or contacts. I do not recommend ​

My glasses always break due to poorly being made. I've asked for a prescription for my glasses and…read morecontacts and was told it would be sent to me and it was never sent. So then when I ask again for my prescription it is expired and they can't give it to me. You're allowed to have your expired glasses prescription but not your expired contacts prescription. They also said they don't have my email in the system. But yet I have tons of emails asking about how was the service and when my next eye exam will be. I definitely will not return.

The Staff and Doctors are exceptional here!--very knowledgeable, helpful, patient, and kind. I…read moretrust the care I receive from them.

went back for another eye exam. I called bard optical in August of 2023 they said they had a full…read morebook and scheduled me 5 months out for a appointment in December i recorded my phone call and got a nice recording of bard scheduling me a appointment 5 months out in December of 2023 you can listen to the recording on bard optical reviews on google. https://youtube.com/shorts/GSwXyky8Muw?si=o_HPMoe6YFgJb6Oq

Mara was fantastic with the technical stuff before I saw the doctor. Listened to all of my concerns…read moreand explained things so I understood. She put me at ease. Dr. Oberreiter is very knowledgeable and helped me understand the big picture. In this season of life, my eyes have been impacted by lack of sleep and general overall health. Dr. Oberreiter took time to explain things for the future and how I can help myself now. Everyone in the office handles themselves politely and professionally. Very good experience for myself and our young adult children!

Was told when I made my appointment my insurance covered? Everything then got a bill for $45, total…read morescam

I am currently in the Springfield, IL store to do a re-style of the 2 pairs of glasses I purchased…read moreonline and the manager Shannon (?) is acting like she would rather I did a refund instead, which was very disappointing, because I spent almost a half hour selecting new frames. She also was saying that I had to pay the difference between one of the pairs because she had to do the restyle "by the brand" (?) The Eyemart Express Return/Exchange policy stated that if I am "not in love w/ the fit or appearance, to please visit a store and they will be happy to assist me". Well Shannon is NOT happy to assist me and very condescending towards me. Since she gave me such a hard time about doing the restyle and terrible service, I sadly decided to do the refund like she first suggested. I was really excited about the frames I actually had a chance to try on in person, but due to her obvious disdain of helping me, I have to take me business elsewhere.

I went here for myself and then made another appointment for my husband and daughter. Excellent…read morecustomer service and very helpful with insurance needs. Definitely 5 stars! Heather is great!

Easy online checkin; didn't have to wait long in waiting room. Technician seemed to know her stuff,…read moretests were painless. Dr Hill is amazing; very personable and knowledgeable. If I had a negative it would be the costs. Glasses are very expensive but then what isn't these days.

My family has been taken care of by Dr Hill for more than 4 generations!! We always receive quality…read morecare from Dr Hill. I appreciate his vast knowledge and his very kind attitude. The staff are all very nice and very competent! My family would highly endorse this practice!