Kelly and her team were amazing throughout the entire home buying process. Super responsive, great…read moreadvisors and very attentive. If you are looking to finance a home, there is no need to look anywhere else. We were very happy with our experience and look to use them again when we purchase our vacation home! Great job Team Kelly!

Kelly and her team were absolutely amazing. They guided us through the entire refi process and it…read morewas such a breeze!!! Easily one of the only bright spots in the crazy year we call 2020!!!

You will not find a more knowledgeable and caring broker to deal with than Nancy Releford with Home…read moreEquity Mortgage. She will work hard to ensure you have the best loan that fits your needs no matter what type of home or land you are purchasing. The loan process is always smooth and I've never had to deal with any unexpected last minute surprises when working with Nancy! I recommend her to my own family! She is absolutely the BEST mortgage broker I've ever worked with!

From the owner: Most Lenders spend a large percentage of their time looking for new business. We devote the time to…read moreserving you. By exceeding your expectations, and serving you beyond one transaction, we can be confident of your satisfaction and subsequent referrals. Home Equity Mortgage, LLC was founded by Nancy J Releford over 20 years ago & has been in the industry for 28 years+. She has built her business with knowledge, credibility & integrity! Thanks to modern technology, we are as efficient long distance we we are in our own neighborhood. "The Most Important Loan We Do Is Yours" Past President of the TN Mortgage Brokers Association 2006 & 2007 Voted by Peers "Mortgage Broker of the Year"

My experience was amazing! Jeannine replied to our application quickly and helped us feel…read morereassured throughout our entire first home loan process. She is outstanding, and we will be bringing our business back to her in future.

This was our first home buying experience. We knew very little about purchasing a home or how any…read moreof it worked. Jeannine Dalton was patient in explaining the entire process, extremely knowledgeable, and very helpful. We were very pleased and would recommend her and Guaranty Trust to anyone seeking to buy a home.

Extremely frustrating experience…read more Before signing my lease, I made it very clear that having a reliable A/C system was a necessity for me. I explained that I understood repairs could take a few days if something needed to be fixed, but I never expected to deal with ongoing A/C problems for more than 2 months. Since moving in, the A/C has repeatedly stopped working. I have now been informed that drywall will need to be removed so that ductwork can be installed to vents that were apparently never connected to the A/C system. Finding out that the home has missing or improperly connected ductwork after moving in is extremely concerning. I also never received a move-in inspection before taking possession of the property. Because I rented the home sight unseen, I expected there to be an opportunity to document the condition of the property when I moved in. That never happened. Now I'm almost positive I'll lose my security deposit even with all the videos and pictures I took prior to moving my stuff in. If you are considering renting through Marshall Reddick, I would strongly recommend documenting everything yourself, keeping all communication in writing, and thoroughly inspecting the property before signing or taking possession. And if A/C is a BIG make-it or break-it, like it is for me, then good luck trying to get them to put it into your lease contract. They'll just reassure you it will be just fine. Then months later during the summer you barely have A/C.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

Michelle did a good job with our first property, but our experience with the second has been…read moreextremely disappointing. She failed to send our renewal notice on time, and I had to remind her. Even then, she waited until only 20 days before our lease expired to provide three poor comparables that were clearly not similar to our home. I ended up doing all the market research myself. When I considered ending our agreement, she threatened me with a full year's management fee instead of addressing the issues. We have worked with MR on three properties and even bought one through them, but because of Michelle's lack of effort and unprofessional handling of our account, we will not be using MR again. She argues constantly, never admits she's wrong, and could put in more effort.

We rarely leave negative reviews, but our experience moving into a Marshall Reddick-managed…read moreproperty in Nashville has been extremely disappointing. Prior to signing, we were explicitly told the unit would be professionally cleaned and move-in ready. When we received the keys, that was not the case. The apartment required extensive cleaning, and we ultimately had to hire professional cleaners ourselves after receiving little meaningful remediation despite repeated communication. Since move-in, we have dealt with a long list of unresolved maintenance issues, many of which were documented immediately upon occupancy, including: - a nonfunctional washing machine with standing water and visible mold - a nonfunctional microwave - exterior openings allowing animal activity in the walls/ceiling - a broken mailbox lock (mailbox doesn't close at all) - missing window screens - multiple additional maintenance and safety concerns We are now nearly a month into the lease and all of these items still remain unresolved. To be fair, Michelle eventually stepped in, acknowledged that our move-in experience fell short, and approved a partial rent credit toward the cleaning expense, which we appreciated. However, the overall experience has still felt highly reactive rather than proactive, with much of the burden of coordination falling on us as tenants. The most frustrating part has honestly been the lack of preparedness and follow-through. We understand that maintenance issues can happen, but a unit should not be turned over in this condition after repeated assurances that it was move-in ready. We are hopeful the remaining issues will ultimately be resolved, but wanted to share our experience candidly for anyone considering renting through this management company.

If I could give a negative stars, I WOULD! Horrible bank to deal with. I had an account for my…read moredisability check to be deposited in and for a while, all was great. One time, a charge was put on my atm card and the overdraft fees came pouring in! My mom checked on it for me as I was in the hospital with pneumonia and got it fixed, or so we thought. More overdraft fees!! Before I could deal with it in person, my mom had to put several hundred dollars into the account to fix this mess. I talked to someone on the phone, as did my mom, and I emailed them through my online banking to tell them to remove the overdraft protection so I wouldn't be charged any more. I was told it would reject the payment and that was it. A month goes by and BAM! My account is suddenly hit with yet another fee! I was made to understand, if the money isn't there, we reject the payment. Well, guess what....I was told when I called on this NEW MESS that I have to come to the bank and sign something to remove that. But, before I got off the phone, she told me it WAS removed and unlike me and my mom were led to believe, even if they reject a payment, it still charges over $30 overdraft fee! So now, I'm WORSE off because I'll probably be hit with another fee from the place I made the payment to!! WTF? IF YOU ARE POOR, SAVE YOURSELF THE HEARTACHES AND KEEP YOUR MONEY IN A JAR OR SOCK AT HOME INSTEAD OF THIS BANK OF THIEVES! I DON'T MAKE MUCH AND I'M BARELY MAKING IT! I CAN'T AFFORD THIS

First home mortgage was through Kathy. She was excellent, professional, and answered all my…read morequestions. She was available anytime and walked us through the entire loan process. I refer her to everyone. Seth and I have a friend contacting you soon. Thanks Kathy!

We recently worked with Kathy on our new home purchase and she was fantastic! She worked hard for…read moreus from the start and was always available to answer questions and figure things out. Our loan was completed and house was closed right on time...I highly recommend Kathy and her team! Thanks to her, we are about to move into our dream home!