Avoid this service department…read more The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. The service manager said he "would get back in touch with me", but never did. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Courteous service when we called them on our twenty year old Ford 350 diesel truck that would not…read morestart. We had repetitive problems with the same issue that we had fixed by local repair guy in California. When this happened again while in Michigan we were hesitant as to who to call. After calling Great Lakes Ford, we decided to get it fixed right this time. We had it towed to Great Lakes and they diagnosed the problems as to what was causing the repeat starting issues. They had to order a part, and as soon as they could get it on their schedule got our truck repaired. It was a big relief to have this specific problem diagnosed correctly finally as we have to take this truck back to CA. Shuttle service they offer was really appreciated as well.

Would give a 0 if I could. I called and talked to them about the vehicle's condition and explained…read morewe were 2 hours away. The pictures and service records were outstanding. I clearly asked about the condition of every aspect including the underbody. Was told it was a 4.8/5. As soon as we arrived I notice the rotted pinch welds. The underside was heavily rusted and spray painted (poorly). This was listed for 15k. Do not trust.

The sales guys here have no desire to serve customers. Making a profit is the only thing that…read morematters - they won't even make you a counter offer if yours is too low. They simply laugh and tell you "sorry." I'd recommend checking out an actual dealership that will work to serve you and your needs; a dealership that actually works with the customer on pricing. Don't waste your time and money with this place.

It's not often you can go into a used car dealership and expect total honesty but not the case for…read moreMark at Star 7 Auto. Mark was great to work with, honest, and humble and that is refreshing to say the least in the used car market. 5 Stars but I'd give him 6 if I could.

I brought my 2022 Crysler Pacifica in for some body work and I'm absolutely blown away with the…read morequalify of work and mostly how they went above and beyond for my family. When the girl in the collision shop was checking my vehicle over she noticed it was an accessible vehicle (converted in the rear for my daughter's wheelchair). She asked me about it and if I had rental insurance. I told her that the conversion is for my daughter, its the only way I can transport her. I told her I have rental on my insurance but it only covers a small sedan but we can make it work, we always do. She asked me where you rent converted vehicles and I told her I always do business with The Creative Mobility Group in Byron Center. At that time she told me "We'll cover the extra rental fees". I was shocked. I knew that was at least $100 a day they were offering to pay. I assured her that we could make it work without a converted van (I just wouldn't be able to bring my daughter anywhere for the week, but we could manage just fine) and she insisted on helping us out and paying that extra fee for us. They ended up having our vehicle for 5 days and they paid the extra fees for the van. They did NOT have to do that and I didn't even ask. They saw a need and they went above and beyond to help make sure my daughter could be transported if need be. I will always use Preferred Ram Chrysler Jeep Dodge on Henry street for any of our repairs, etc. They have always done good by us but this was beyond what they had to do. Thank you for helping my family!

Courteous greetings always and making me comfortable. I have never had anything but great service…read moreand friendly faces when I am there. Work was quickly done and even got a reminder to change the cabin filter which I forgot to ask for. Great people!

I would give this place zero stars if I could. Do not buy a vehicle from here. Car I bought had a…read moreclean car fax, however, within months it was very evident that the car had been in a prior accident and had a cheap repair job (chunks of paint chipping from front bumper, molding flying off while driving down the road). Check engine light also came on first week of owning the car. Took it to the Dealership and they pretty much said tough luck. I've also heard of others with similar experiences. Take your money somewhere else, or else you will just be throwing more money away with all the repairs.

We had a great experience at Apple-Mill. We had a firm budget and type of car in mind and the…read moreowner was able to find what we were looking for at an auction. We took it to our own mechanic for inspection as well (I would recommend doing this no matter who you buy from.) We've had the car for nearly a year now and it has running great. We will be going to see them again for our next used car.