We bought a used vehicle from Montay. Great service. He kept us informed though process. I will buy…read moreagain from this business and Montay.

We leased a new 2026 Subaru Outback from Courtney Lawrence last weekend, and we were very pleased…read morewith how smooth the final process turned out to be. Courtney did a fantastic job making sure everything was ready before we pulled my husband away from work for the final paperwork. Actually, Courtney made the entire process great with her wonderful blend of awesome personality and superb professionalism. This is my 4th leased vehicle from My Lakeshore Subaru and I definitely recommend them!

Matt was very helpful and low pressure. The service dept is quick and women friendly…read more Much better then my last purchase in Grand Haven.

Avoid this service department…read more The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. The service manager said he "would get back in touch with me", but never did. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Purchased 2026 Rav 4, sales experience was very good and on time. Also perform service on my other…read moreToyota which is also very good

Terrible buying experience at My Auto Imports. I bought a used Jeep that they claimed had a clean…read moremulti-point inspection. Within a week, the engine started ticking, and a mechanic told me it likely needed new rockers and valves. After initially ignoring me, the manager finally told me to bring it in and that they would "take care of it." They kept my Jeep for over a week, I spent almost $500 on a rental, and then they told me there was nothing they could do--completely going back on their word. They wasted my time and money, and I can't trust anything they say. Always get a used car independently inspected, and don't rely on the dealership's promises.

I purchased a brand-new Chevrolet Equinox from Betten Chevrolet for over $33,000, and from the day…read moreI drove it off the lot, it was covered in scratches. The dealership attempted to buff the vehicle multiple times but never fixed the problem. What made matters worse was the General Manager, Scott Landreth, suggesting that the solution was to "get me out" of my damaged vehicle by purchasing another new car -- at my own expense. To me, this was nothing short of a greedy, self-serving attempt to push me into spending even more money, rather than taking accountability for the defective product I was sold. I opened a case with GM Corporate, and even they have confirmed the dealership is unresponsive. To this day, my brand-new vehicle is still scratched, and Betten Chevrolet has refused to resolve the issue. If you value honesty, accountability, and integrity, I would strongly recommend staying away from this dealership.

Went and got a truck on September 10th which had 3 same brand tires with good tread and on random…read moretire that was shot and I've been jumping through hoops and talking to multiple people trying to get them to replace it considering they say the inspect and change/replace what needs to be but apparently not they then wanted me to pay half for the tire and when I said that i wanted them to replace it because it was there responsibility before even selling it they told me they weren't gonna do it and it's the 30th now waste of time and gas driving back and fourth to get no where

I brought my 2022 Crysler Pacifica in for some body work and I'm absolutely blown away with the…read morequalify of work and mostly how they went above and beyond for my family. When the girl in the collision shop was checking my vehicle over she noticed it was an accessible vehicle (converted in the rear for my daughter's wheelchair). She asked me about it and if I had rental insurance. I told her that the conversion is for my daughter, its the only way I can transport her. I told her I have rental on my insurance but it only covers a small sedan but we can make it work, we always do. She asked me where you rent converted vehicles and I told her I always do business with The Creative Mobility Group in Byron Center. At that time she told me "We'll cover the extra rental fees". I was shocked. I knew that was at least $100 a day they were offering to pay. I assured her that we could make it work without a converted van (I just wouldn't be able to bring my daughter anywhere for the week, but we could manage just fine) and she insisted on helping us out and paying that extra fee for us. They ended up having our vehicle for 5 days and they paid the extra fees for the van. They did NOT have to do that and I didn't even ask. They saw a need and they went above and beyond to help make sure my daughter could be transported if need be. I will always use Preferred Ram Chrysler Jeep Dodge on Henry street for any of our repairs, etc. They have always done good by us but this was beyond what they had to do. Thank you for helping my family!

Courteous greetings always and making me comfortable. I have never had anything but great service…read moreand friendly faces when I am there. Work was quickly done and even got a reminder to change the cabin filter which I forgot to ask for. Great people!