I brought my 2022 Crysler Pacifica in for some body work and I'm absolutely blown away with the qualify of work and mostly how they went above and beyond for my family. When the girl in the collision shop was checking my vehicle over she noticed it was an accessible vehicle (converted in the rear for my daughter's wheelchair). She asked me about it and if I had rental insurance. I told her that the conversion is for my daughter, its the only way I can transport her. I told her I have rental on my insurance but it only covers a small sedan but we can make it work, we always do. She asked me where you rent converted vehicles and I told her I always do business with The Creative Mobility Group in Byron Center. At that time she told me "We'll cover the extra rental fees". I was shocked. I knew that was at least $100 a day they were offering to pay. I assured her that we could make it work without a converted van (I just wouldn't be able to bring my daughter anywhere for the week, but we could manage just fine) and she insisted on helping us out and paying that extra fee for us. They ended up having our vehicle for 5 days and they paid the extra fees for the van. They did NOT have to do that and I didn't even ask. They saw a need and they went above and beyond to help make sure my daughter could be transported if need be. I will always use Preferred Ram Chrysler Jeep Dodge on Henry street for any of our repairs, etc. They have always done good by us but this was beyond what they had to do. Thank you for helping my family! read more

Courteous greetings always and making me comfortable. I have never had anything but great service and friendly faces when I am there. Work was quickly done and even got a reminder to change the cabin filter which I forgot to ask for. Great people! read more

Bought a vehicle through this dealership. They were completely dishonest about the condition of the vehicle. We were told it passed their safety inspection - but the brakes went out the very next day. All four break pads and rotors had to be replaced. Then our mechanic inspected it and told us to get our money back as it required over $5000 in repairs. Their service department is deplorable. Their mechanics missed (or hid) SO MUCH. Dealership has been ignoring me ever since. Jeff Kilwin will not provide the documentation we requested - though he indicated he would - and will not return my calls. Messages to upper management have been ignored. Do yourself a favor and look for a vehicle elsewhere. read more

Preferred Chrysler Jeep and Chrysler is the worst Auto body experience I ever had to deal with my car was in an incident the first snow storm in December 14th of 2022 my car 2014 Hyundai was told to prefer and set in their lot for over a month before they even looked at it and when they did they did something to my vehicle that it made it even worse to the point I could not drive my car over 40 miles per hour and they kept existing that it was done before the incident and it wasn't who would drive a vehicle in that condition not I I had a history at Hyundai in Muskegon and I wanted to take my vehicle there but my insurance assisted that prefer was the best place to take it my Hyundai that was my mistake for listening to my insurance I should have just took it to the Hyundai dealer in Muskegon on Henry Street where I always take my car to get services done and to keep it in the best shape needs to say it was the biggest mistake taking it to prefer I do not recommend this place for any car repairs it only made my car my Hyundai and worse conditioned in it was something told me I shouldn't have took it to Hyundai this place is a generic place and the people the front desk lady Serena is so unprofessional and rude and have no people skills whatsoever all she was worried about was her rental when was she going to get her loaner car back instead of trying to figure out how to make it right to make my vehicle drivable that my insurance had covered but my vehicle came back to me and worse condition than it was when it went in for service so I got my vehicle back and I had to take it to Hyundai dealer Auto repair to get fixed professionally If you want good service and great auto repair DO NOT TAKE IT TO PREFER CHRYSLER JEEP ITS A RIP OFF DO YOUR RESEARCH THIS PLACE IS A BIG JOKE.PERIOD it took nearly 3 months to get my vehicle back and worse condition than it went in. read more

I highly recommend Johnnie Evans at Preferred, his knowledge and expertise in sales are above the rest. Thanks for all your help!! Darla read more

Purchased a 2021 jeep 392 off eBay . Effortless transaction . My sales rep Ben stayed in contact and made the purchase super easy . Would recommend this dealership. read more

So after I purchased my 2020 Ram 1500 5.7 L V8, the traction control service module. After installing two ABS modules, 2 vacuum pumps, leaky hose, vacuum sensor and harness that goes on back of the abs module replaced. Now 2 weeks after the last service, the same codes popped up and then parking break, trailer braking, shifter, antilock breaks and check engine light has come on. There is only 54,000 miles. I am at my wits end. I travel for work, took it to Preferred Ram Chrysler dealership in Muskegon, MI as my Ram Dealership wants me to get the codes ran before shutting the vehicle off. Preferred told me they are a week out and would just charge me for running the computer to get the codes. If the vehicle was not drivable and was broken down, I would have taken it elsewhere to be fixed after getting this response. 2 minutes of their time. I was not asking to diagnose the problem read more

I worked with Nate and we came to an agreement and I purchased a new vehicle 2021 ram rebel. Thanks Nate read more

EPIC FAIL! HORRIBLE! Almost comical. my story is too long to tell but let's leave it at they asked me to come in to trade my BMW. I did. They appraised it. I chose a car. Asked them to work the #'s and call me when they were ready in a few hours. NOBODY called. They didn't tell me what my trade was appraised at, the cost of the vehicle I chose... nothing, zero, notta! If you want to waste your time and be frustrated, go to Preferred. Horrible area. Horrible dealer. read more

First off, the salesman Robert was pretty darn good. The secretary that handles finance outright lied to me about the dealer DOC fee which I had refused to pay. She told me that the DOC fee was a Secretary of State fee paid directly to the state of Michigan and in no way went to the dealership. When I questioned that she kept pointing to the fact that they gave me a good price on the vehicle. Okay, thank you for the price but lie to get $220. She then informed me she has been doing this for 20 years at this dealership so she knows what shes talking about. I attempted to reach resolution with the sales manager who informed me that they video/audio record these meetings, but it ended with an email "LOL" about the good price and not addressing the bold face lie his secretary had told to defraud me of the DOC fee. Thus far I have filed a complaint with the BBB and provided a review here on YELP, next is the Vehicle Manufacturer, Federal Trade Commission, Michigan Sec of State, and the Michigan Attorney Generals office. Also plan to seek legal advice, can you imagine the class action law suit going back 20 years. Safe bet that I'm not the first she used this bold face lie on but we shall see... Bottom line, trust no one, ask questions and educate yourself. read more

My experience with this place started with making an appointment with Bryce for 9am. When I went in (a few minutes early), I was told that he was not yet in. Ok. I was early, so I asked him to be notified that I was there. Almost 45 munutes later, I was still waiting for Bryce when another salesman (Idris) told me that Bryce was with another customer. But "one who had an appontment." So, Idris took my information, and then walked me over to wait even more for Bryce. After 2 hours of waiting for this guy, I called it quits and left. Then, I get an email from Bryce congratulating me on the purchase of my new car. I responded to that email with my concerns. I recieved no response. Another day goes by, and I get an invitation to leave a review of the company. I thought I'd be an adult and send my concerns in privately, instead of airing them publicly. A week goes by, and no response. So, here then, is my public review: Do NOT waste your time here. They do not value your patronage. At least one salesman (Idris) was dropping the F-bomb every other sentence. And Bryce... all I can say is I never met the man. But with customer skills like what they displayed, they should leave the sales and service sector. I will not ever consider going back to this place. OK... perhaps that's an overstatement. Lets say that if they offered me a brand new truck, I would CONSIDER returning. read more

My jeep had a problem when I was on vacation. I took it to this dealership because it was the closest one. its been a month now and the part still is not ordered jeep had been sitting there and I have only talk to a service technician 1 time he told me they are "trying" don't ever take your business here such a horrible experience!!!! read more

Wondered into the dealership about a week ago looking to get some information about my current vehicle lease which is ending soon. John greeted me as I walked in the door and immediately asked if he could help me with anything. He was able to get all the information I was seeking about my current lease. As well as answering all my questions about the process of ordering a vehicle to get exactly what I was looking for. He never made me feel rushed and spent quite a bit of time helping me with everything. I'm super excited to see my custom ordered Dodge Ram 1500 Rebel midnight edition when it comes in!! Thanks John!! read more

I tend to mostly be an at home mechanic when I can. However I know when the manufacturer makes things that require a special dealer tool, I take it in. That said, I scheduled an appt to have the transmission fluid and filter changed in a Jeep Compass. I explained what I wanted and was scheduled an appt that suited me needs fairly quickly. Everyone that initially greeted me was great and told me that it would be about 1 1/2 hours to complete. I made my way to the service waiting area and passed my time on my phone. Sure enough, 1 &1/2 hours later the service manager came to talk to me. I was certain that it was done. Nope. They hadn't even started it yet. He then explained that they would be getting right to a fluid flush. NOT what I wanted. I repeated that it was fluid and filter change that I wanted. He then went on to tell me that this car doesn't have a filter. I said "Oh, my mistake!" And let him return to tell the service tech to flush the tranny. Feeling foolish, I looked on my phone at a diagram of my transition and even found the parts needed that included the FILTER! The counter guy took me in to the service tech and he confirmed I was right. He then disappeared to the parts desk for another 20 minutes. During that time the service manager rudely kicked me out of the service area after I confirmed that he was wrong. Mind you, I didn't put myself there, the counter guy did. They didn't have all the parts (of which there are only 3.). They had to run to a parts store for the gasket. Remember that I called to schedule exactly what I wanted. Anyways, after 3 total hours they finished a job that should have taken 1/2 hr and at a cost that was $150 more than what I expected. The guy at the counter was apologetic and very nice, but the service dept manger was rude and didn't know his ass from his elbow. Needless to say, I will not likely be going back. read more

Just bought a 2009 GMC Sierra from Jon Verburg, great price, great service! Highly recommend him for your vehicle purchases! read more

Preferred Chrysler Dodge Jeep Ram - Car Dealers Near Me - Muskegon, Michigan

We bought a vehicle that we said would require new brakes and rotors. They asked us to drive it for a couple weeks and see if it "smoothed out". Of course, it did not because that's not how rotors work. After telling us it would be covered, they tried to charge us. When we corrected it, their staff's attitude came across as rather put upon. I brought the car in and waited in the lounge for the work to be done. After checking it, rather than come speak to me (a woman) they called my boyfriend at work to discuss it before starting the job. Lastly, several employees in the service area were wearing their masks entirely incorrectly (below their noses). Overall, not a great experience after having spent more than $20k at their business. This is the third vehicle purchased by my boyfriend and I there. Not sure I would buy another vehicle from them now. read more

Tom at Preferred Chrysler in Muskegon goes above and beyond his sales objective to truly find out what type of car/truck fits your circumstances and your needs. I'm treated with respect and my budget is given a high priority. I always have a great experience with Tom at Preferred Chrysler in Muskegon! **Pros: There are many, many vehicles to choose from in a multitude of price ranges. Tom goes through some of the pros and cons of each choice before going out to the lot to view them - this gave me the chance to really think about my options before getting distracted by "the pretty red one!" My opinion and budget matter, and Tom finds cars to fit my needs rather than trying to adjust my needs to fit a car. **Cons: There are lots of cars to choose from! Sometimes the decision isn't easy because they're all great choices! Plus, I don't like car shopping - but that isn't Tom's fault. At least he makes it less painful! **The Review: I bought a car from Tom last May (2014), a Chrysler 200, and have been absolutely pleased with that car. Going into the dealership, I had no idea what I was looking for - I just knew I wanted something good on gas. Tom asked me about my kids, driving habits, features I liked in a car, that sort of thing. We talked about a couple different options, and I ended up test-driving only one car - the Chrysler 200. And I bought it that day! It was the perfect car for me and my family and I absolutely fell in love with it! Two weeks ago, October 2014, I was involved in a roll-over car accident and the insurance company totaled my perfect Chrysler 200. Luckily everyone involved walked away from the accident with only a few bruises! So, after only four months, I had to do the dreaded car shopping again! First, I went to a couple different car lots in the area. The first salesman tried to sell me a Toyota Camry. It was a nice car, just not what I was looking for. He then tried to sell me three more Toyota Camrys, all basically the same with just a few minor features that were different. The second car lot wanted me to lease a new Chevy Cruze. A great car, but I live way out in the country and drive entirely too many miles for a lease to be a good deal for me. Even so, the salesman was stuck on that. Failing that, he tried to get me to buy a Chevy Cruze - the only other car he showed me was a used 2009 Malibu. I'm sure it was a great car, but I wanted something newer and with a warranty. After those two experiences, I went back to Tom at Preferred Chrysler. He seemed genuinely concerned when I told him about the car crash and made sure everyone involved was okay. He then seemed surprised when I said "I need to buy a new car." I was thankful he didn't jump right in at the opportunity to sell me a new car based on my misfortune, rather he waited until I brought it up. Tom showed me several cars online, and I made the poor guy get the keys and let me test drive seven or eight different cars that day - in the pouring rain. I ended up deciding on a Mazda 6 - which is a great car. But, in the end, I decided I really missed my Chrysler 200. There were two very similar to my "old" car - the one I had just bought back in May - and I made the decision to return the Mazda and buy a Chrysler 200. It's been a few weeks and I am so very pleased with my Chrysler 200! It feels good, drives good, and I know it will keep me and my family safe if we're ever in a bad accident! The best part is, through the entire "shopping" process, Tom listened to me whine about how much I liked this or that about my old car and how this new one wasn't quite the same. Tom just smiled through it all, treated me with respect, and somehow managed to get my payments cheaper than they were before! I don't think I'll ever shop at another dealership - Preferred Chrysler in Muskegon is absolutely, hands-down, the best place to shop for a new or used vehicle! It's my hope Tom is still there in eight more years when I start car-shopping for my daughter! read more

I thoroughly do not recommend this Preferred service center. Awful service and horribly expensive. They were very unhelpful with diagnosing my engine light. They said it would take them two days (3-4 hours per day) just to diagnose it. And they charge $65 an hour. Yeah, that's a rip off. They also tried to charge me $65 for tire balancing and rotation. I paid $40 at Belle Tire on Harvey street instead (and they had much better service)! read more

I'm sure there's a lot of people who have a totally fine experience here and don't take the time to leave a review. Saw the rating and figured I'd chime in. I've been taking my car here regularly for oil changes and they've been great. They honor my price agreement from Grand Rapids of Toyota every single time I come and they've always been quite friendly. Wish I could get in quicker at times - but that's mostly on me for waiting so long to book appointments - No other complaints. Much happier than my experience with most other automotive places. read more

I have been using these guys for years to service my vehicles. I am really disappointed in how the service has gone down hill there. I recently had a vehicle serviced there for an oil change and tire rotation. When I got my vehicle back, the tires were not inflated to the recommended psi. Also, in the report I was give , their "multipoint inspection" revealed no issues. It stated that the wiper blades were in good working condition when in fact, I had to stop at O Riley auto parts on the way home to replace them because The rear wiper blade was non existent. I received my vehicle back and the same tire I knew was low still read low on the car computer monitor however, there "multipoint inspection" revealed no issues. These are minor issues but could a bigger issue be brewing? Did they really inspect the vehicle? I highly doubt it. This sucks cause I finally found someone I trust, or did trust. I understand it is hard to find help these days with people leaching off the government. If your going to work, at least do a good job. I hope this unemployment bonus goes away soon. Slim pickings out there I guess. read more

Bought a car from Amber never had so much fun buying a car. They treated me like they had known me for ever. I will go back and recommend her to everyone. read more

Incredible dealership and team. Above and beyond in more ways than imaginable. When they say they treat customers like family, they really mean it. Thank you guys read more

I reached out to Preferred Chrysler Dodge Jeep for the purchase of a 2021 Jeep Wrangler High Altitude. I was ecstatic when the sales person, Ben, said that they would deliver the vehicle to Wisconsin. The transaction was going smoothly and we were promised that the car would be trailered to Wisconsin and not driven. The Jeep ended up being driven to Wisconsin On Sunday, October 18. I am very disappointed in the fact that my $54,000 Jeep had remnants of food on the floor, greasy/oily fingerprints on the steering wheel, seat, and middle console as well as scuff marks on the door panel from dirty shoes. Additionally, the back up camera did not work. Being that this was a lease I was also concerned about the miles that were put on the car. Preferred did send us an email saying that they will cover the mileage if ours is over at the end of the lease. Lori and Ben were easy to work with. I am just disappointed in the appearance of the Jeep when we received it. read more

Sales consultant Ryan Sullivan is amazing! He was very knowledgeable and super friendly he made the process of looking for a car enjoyable. Although I did not end up purchasing a car here, I do have to say this place is pretty great (especially if you get Ryan). I highly recommend stopping into Preferred Chrysler Dodge Jeep if you are looking to buy a car. Thanks for everything again Ryan! read more

I have only amazing things to say about Preferred. From the moment we walked in, Tom Leary treated my husband and me with respect and patience. Finding a car for us was by no means a easy task given a collection of external issues, most notably a cross country move within the week. However, Tom's enthusiasm and optimism never faltered, and we walked away with a wonderful vehicle. The entire Preferred team, from financial to management, were incredibly helpful, and we never felt pressured to make a decision. We will certainly be back to Preferred, as will our family. read more

When I decided I was ready to shop for a new car, I was a bit nervous as I've never really dealt with a dealership before. I was also concerned about the lack of attention I would get since I knew I wanted to shop around a bit before actually buying. And then I started working with Thom King and realized my concerns were completely unfounded. Not only has Thom been very attentive and available to me whenever I have questions, he has not pushed me at all in making a decision.In fact, he is the reason I have decided that I will be purchasing my vehicle from Preferred. Now I just have to decide what car! read more

Advertisements will promote a "deal".. the sales people will let you think you're getting one thing. (Even if you straight up ask them to confirm) then as soon as its time to close the "manager" will come in and completely change everything! All the sales people have to say is "I hate the way our advertisements word things" My advise is not to even waste your time!! read more

Amber and Jim, thank you both for taking care of me as I shopped for my new Jeep Grand Cherokee. I couldn't have asked for a more seamless, customer service oriented experience. The two of you were helpful, informative, and courteous! In a time when customer service is lacking in most industries, you were both top notch. read more

Worst new car experience I've ever had. I've been purchasing cars for 34 of my 50 years and I've never had such a bad experience. Because of my employer's car plan, I purchase a new car every 4 years and have done so for the past 20 years. I first found the Ram Rebel that I wanted on their website this morning and filled out the online form for a test drive. I had a response within 5 minutes from Robert in new car sales. I was pleasantly surprised at the quick reply. We set up the test drive of the vehicle I had selected online for later this morning. After my 35 mile drive, I arrived at just after 11am. Robert was waiting for me with the keys for my test drive. We walked outside towards the granite metallic Rebel. Once near the vehicle I told him I won't be very long as I had driven a similar one at another dealership and wanted to see how this one drove since I was planning on purchasing it. This is where it all went wrong. Robert said, "That one's sold, I have the red one here for you to drive.". I told him that I was not interested in the red unit and that I had selected the granite metallic unit online for the test drive. He again said, "that one's sold so you can't drive it.". I told him I wasn't interested in the red one at all. We proceeded back inside where he asked me for my vehicle's keys so that he could get it appraised while I was here, I gave them to him. We then spoke with Ben, the Internet sales manager, and Robert asked him to find another vehicle just like the unit that was already sold. I sat down in front of Ben to discuss my want list. Ben then started talking with someone across the sales floor as if I wasn't even there. I got up after a few minutes of no eye contact and no discussion and walked over to a general waiting area so as not to get in the way of the other conversation. After a few minutes, Robert walked over and asked if another unit in Indy would work for my needs. I said yes, with the addition of black step bars, which could be added at this dealership. He walked away, and I never saw him again that day. I literally sat there for over an hour with no interaction from anyone else in that dealership. I had a lunch meeting scheduled for noon so I couldn't stay much longer. At 10 minutes after noon, I got up and approached the gentleman at the desk. I told him that Robert had just disappeared and that I needed the keys to my vehicle as I had a lunch meeting planned. He was cordial and gave me my keys. I was never told they had finished with my car. I left the dealership, in awe at what had just happened, and went to my lunch meeting. About 10 minutes after my lunch meeting started, I received a text from Robert. The text simply had the name, "Mandi", and a phone number. Not knowing why he sent it, I replied, "Who is Mandi, the sales person that I should work with?". He simply replied, "Yes". No apology, no explanation, just plain rudeness. I never received a price for my trade. I never received any information on the vehicle in Indy. I was just ignored. For that reason and many others, I will NEVER go to Preferred Ram in Muskegon EVER again. What I thought would be a brand new vehicle for me today, turned into the worst car shopping experience I've ever had. This dealership should be ashamed of itself and should take a long hard look at its employees and their customer service practices, or lack thereof. Unfortunately, this rating system doesn't allow for zero stars, because that is what I would have given them. read more

Car was towed to dealership yesterday because it won't start. Suspect it's the starter since the battery is working.. It's 24 hours later and still haven't heard from anyone regarding getting it repaired. I've called, my husband's called and can't get anyone to return our calls. If this is the customer service this place gives, I will NOT be purchasing another Chrysler product as long as I live in this area. read more

Ben Jaehnig was great!! I'd never buy a car from anyone else. He was the nicest, most professional young person I've met in a long, long time. I highly recommend you check out Ben at Preferred Chrysler in Muskegon. read more

Best customer service in the car business. Non-commission sales team led by a great General Manager who is local. Check out a great service department also. If you need help in the new car department stop in and ask for Jay Kilgo. read more

Worst service I have ever had! Even if they were giving away free cars, I wouldn't go back. The salesman acted as though I was wasting his time, tried talking about politics, rolled his eyes at me at least 6 times and was incredibly pushy. The first thing I told him was that I was not buying a car today, rather looking around for what something I liked and would buy when my husband was there too. He followed that up with telling me "most women do things like this without their husbands"... I don't, and I don't know any that do. He kept telling me he wanted more information to get a feel of what type of car I wanted, but when I tried to say anything he would talk over me. I think he thought he was trying to sound "empowering" when really it came off as condescending. In the HOUR I spent there arguing (wasting my morning) I drove 1 car, and not even out of the parking lot. The vehicle's gas light was on and the muffler sounded like it was going to fall off. I would not recommend this "service" to anyone. read more

I had the worst sales experience of my life in this dealership. I had contacted this dealership four times in the period of 48 hours to confirm my appointment and receive information about this car. I made sure to let them know how serious I was about it and that I would be traveling almost two hours to purchase it from them. When I got there, I was told that they had accidentally lent out the car that I was coming to purchase. I told them my budget and they said no problem, they had another car that was similar and they would sell it to me for whatever they needed to. They brought out a 1997 Saturn SC2. I test drove it around the parking lot and realized the brakes were totally shot. I had almost 6 inches of room that I could press on them and they would do absolutely nothing. There was also no increased stopping force when I floored the brakes. Needless to say, I asked them to repair the brakes before they sold me the car. They told me that they could do this and I proceeded to fill out an hour's worth of paperwork. Right before I went to sign the papers that sealed the deal, they slyly told me that I would have to pay extra for the brakes to be done and they couldn't lower the price of it at all. They tried telling me that they were giving me such a good deal but they didn't even take down the price they had originally asked for the car, which was substantially more than the car I came in to see. First, they didn't have the car that they confirmed would be available for me to purchase. Then, they tried to sell me a car with broken brakes. Lastly, they tried to overcharge me for a totally unsafe car. I had an absolutely terrible experience with this dealership and would not recommend it to anyone looking for a good car or good business. read more

The worst NEW car buying experience anyone can think of. BEWARE of DEALER STICKERS that WILL RUIN your car! Would never buy another car from them. Had more problems with this new car then any old car I ever had. General Manager Jim is a real smooth talker and will make you believe he is on your side but there has to be a reason why all of his employees are incompetent. Qualified people wont help you to run a scam business. Sales person was not professional, delivery of a car was like dropping off piece of s***, they couldn't get paperwork correctly but I could of lived with all of that if they didn't destroy our property! They put their dealer sticker on our 30k brand new shiny car like we paid 100 bucks for it. Any person who knows ANYTHING about car paint would never put anything on it. When asked to remove it professionally they sent some a guy to rip it off with his nails and pictures attached - these are SCRATCHES on our paint. Sure he paid for the repairs but end of story - we paid for a NEW Car and ended up with refurbished one that already gone through multiple paint jobs and will never be factory new. At this point Jim is avoiding my emails or calls. Time to take it up higher! PLEASE READ RESPONSE FROM THE MANAGER BELOW - SO FAR THERE HAVE BEEN AT LEAST 4 UNANSWERED VOICE MESSAGES IN THE LAST COUPLE OF WEEKS AND UN RESPONDED EMAIL YET HE LEAVES AN APOLOGY HERE. THIS DEALER DOES NOT CARE ABOUT YOU AS A CUSTOMER AND WE ARE STILL STUCK WITH REFURBISHED CAR FOR A PRICE OF NEW. ISSUE NOT RESOLVED! DO NOT TRUST THEM!!!! YOU WILL GET SCREWED! read more

Our experience was top notch. Tom worked with us on the price so that we could put our teen in a safe used vehicle for our budget. We were treated the same as if we bought a car ten times the price! We are an hour drive away and would return to purchase our next vehicle. Will refer family and friends. read more

We had such a great experience dealing with Eric Hill while buying our 2014 Town & Country! We looked around for a little while before we came to him. He was very easy to work with, honest and personable. We would definitely do business with him again and recommend him to anyone! read more

Called today with the idea of receiving some help from the parts department as to what a part that was busted off of my power steering pump WAS CALLED and availability/part number. (Parts Department-Male) I was told that without knowing what the part WAS CALLED that I could not be helped. I was willing to give a description of the location of the broken sensor/fitting on the power steering pump to the guy and was immediately shut down by him as he advised me to bring the part in to the service department (broken car, 45 minute drive each way). I get that we are all busy during the day doing OUR JOBS but this was just a very clean cut as far as no I can't help you and no I won't try. Bad customer service experience over the phone!! read more

This was the best experience I have had purchasing a new vehicle. Tom Leary went above and beyond to make this work for me and fixed an issue after the purchase that made it even better. This is the second time working with Tom and his team and I will definitely be back when I need another car. I strongly urge anyone to contact Tom, he is a genuine nice guy and always willing to help. (unfortuneatly alot of people already know this, so he is a very busy guy)I can't say enough good things about Preferred and their staff!! read more