While traveling through Mentor during a road trip, we wanted to give our car a quick wash to remove…read moresome of the dearly departed insects on our front bumper. A local suggested that we stop by Zappy's for a $3 car wash. They had several options ranging from the Basic for $3 on up to the $17 Platinum wash, which is what we opted for. Unfortunately, even with the power wash spray before entering the automatic wash tunnel, some of our splattered hitchhikers still remained. We drove back around to ask if they had a guarantee that would allow us another trip through, but they did not. One of the employees did offer to manually scrub them off for us. He grabbed a cloth and some cleaner and removed the insects on the bumper and took time to address a few spots on the windshield as well. The service was fast, thorough and efficient. If ever in the area, we would definitely stop by again.

I cancelled my membership in April due to damage to my car, which they do not cover. I have been…read morebilled to my checking account every month since then. I have to call my bank and they do a reversal of charges. Once you sign up for a membership, they will keep taking out the money, even after you cancel.

I paid for a membership here because I like all of the things that it offers the vacuums, the…read moresprays the towels, and I like the colors of the soap in the car wash. But I have to Car Wash about six passenger windows or the driver windows. The brushes don't really hit the left or right of the car. I've had the same smudge on my back left window, even after washing his car about six times That is my only complaint. I mean the brushes work, but if you were in the drive-through the you'll see right the left brushes don't really clean the windows and when you pull in the workers only use the scrub brush to clean the front the back of your don't try to go over the size at all with the brush For that reason I may look into other Car Wash is just to see if my car gets a more thorough wash.

This is the third time now that I've tried to go during normal business hours and they have been…read moreclosed. I always double check their website prior to going and it says they are open so I drive all the way there to find this to be a lie

Amazing service every time I come, there was a polite gentleman to come and greet us towards the…read moreentrance & amazing service to wipe us down in the end .

I have been coming here for years and have never been disappointed. The staff here are nice. They…read morehave vacuums if you want to clean out the inside of your car. There are a few different types of washes as well as additional services like a tire shine and towel dry to name a few. There is a monthly club that you can join as well that is a good value. I would highly recommend Finish Line for your car wash needs.

Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

We bought a monthly subscription to "Willo Wash" in Willoughby on Rt. 91 & Rt. 20. It's a really…read morenice facility, with new, well maintained equipment, and very helpful staff, that does a good job of cleaning our car. The monthly subscription allows us to have our vehicle washed as many times as we want, as often as we want. And it's only $19.95/mon. I like the place. I like the people. I like the results. You will too.

I paid for a $15 car wash which included drying. Well something happened and the drying function…read moredidn't work. I contacted the company and they sent me a code for 2 free $15 washes. This car wash is brushless. I have a new 2025 Camry XLE hybrid that I didn't want scratches. The car wash does a decent job in washing your car.

i paid $40 for an auto wash package, and got my car washed…read more i went back a couple days later and the little kiosk did not recognise my code. i tried calling several times and got an answering service and never a return call. i tried "contact us" on the website and found it does not work either. when it comes to "send" you hit it and it does nothing. i paid $40 for 1 car wash! their customer service is non existant.

spots of dirty areas on rear of car and dirt on windows and rear of car. paying for extreme wash,…read morenoticed some brushes not working and wheels never cleaned or shine added, very disappointed with the poor maintenance at the car wash, NOT GETTING WHAT YOU PAY FOR. BETTER OFF GOING TO MADISON AND HAVING BREAKFAST AT MARYS DINE than going to Classic wash next door where everything works.

Have been a monthly wash member since the opening. Have to say the overall quality of washes are…read morefalling fast. First, for the past three weeks one of the main brushes, passenger side is broken and car doesn't get cleaned. Would be nice if a notice that there is a back order on the part was posted so users could decide to, or not use wash. Feel I'm not getting my money's worth now. Second, the people who finish off the drying of windows, mirrors, etc, are terrible. They don''t look to see if they missed or got all spots. Doesn't seem like a hard thing to do to give quality service, especially with more wash place options in Mentor. Classic, best if you get your act together before people start going elsewhere, like me.

The gas at this place is 60 cents higher than all the other gas stations! I did the math on front…read moreof the kid as he pressured me to make a decision. I quickly determined that the 9 gallon minimum for discount on car wash would be $5.40 more than other gas stations but because I had a $2 coupon it would end up being about 6 of one half a dozen of the other scenario with getting the 9 minimum there and the discount car was vs driving to another gas station. So the kid proceeds to fill up my tank which I didn't ask for and I had jumped out to try and stop it and told them I want a refund for the car wash because they didn't discount it (no coupon deduction) and the "manager" Jacob stood with an attitude and told me no refunds - take it up with my cc company. They are scamming people left and right on gas and car wash by forcing purchases with no remedy in sight. Buyer beware!

I just got off work today Tuesday 11/25/25. I went to this establishment as I have gone for almost…read more20 years. I pulled up asked the young man that came to help me for a fill up, 4 rockstars, and a cartoon of LD red 100's. The young man said LD menthol, I said no the reds. He started the pump after I popped it open for him, as the gas was pumping he went inside to get my cigarettes, came out with the wrong carton as said "Shorts" I repeated LD red 100's. He then went back in and started to walk around between getting my beverages and finishing out the gas. All with the carton on his hand. It wasn't until he came out of the register hut and said the total and took my card and asked if I wanted a receipt. He came came back out at handed me the wrong carton of smokes and the wrong beverages he got me monsters not rockstars and when I said I asked for rockstars and LD red 100's. He went to go correct the error, and they were telling him what he usually does (which means this is not anywhere near the first time this young man has made an error) his co workers told him that was not how to use the register to correct the error. The next thing I know the Owner young man came out already heated, and accused me of not saying exactly what I needed correctly and started accusing of lying. He also said that he has had a problem with me before. Again I have been going there for almost 20 years and never had a problem. I even congratulated the young man when he told me that he bought into the business. I also told him that for what it is worth, I was proud of him. I have been acquainted with this young man since he was 16. Back to this evening, he continued to not only give me an attitude but then started shouting at other customers. All while still calling me a liar. Stating that he tends to beleive his employee that has something to loose, as where my only issue is I got berated and accused of being a liar, and am out $120 + until my bank gives me the money back because his employee wasn't paying attention to what I said, and charged me for the wrong items. Then I am the one that gets banned for supposedly being a liar. Which is no way to run a business. I could understand if I was being obnoxious or loud of swearing or being just a complete jerk. I even offered to move my car up to not block other customers. But some how I am in the wrong. What the young owner doesn't understand is that it wouldn't matter if he didn't ban me, after the way he was acting I would never go back there again. Their gas is always higher than anywhere else in the area, half the time they don't have what people need. I also have driven away with the wrong items before and just sucked it up. With the holidays upon us we all need every dime we have. I just hope that my money will be refunded as promised and further legal actions do not need to be made. The way that young man is acting towards customers was very aggressive and scary. So beware of going there, if you don't want to be accused of being a liar. And being threatened by the owner. Just never will I ever go back there and neither will any of the many friends I know that frequent there.