I had a great experience here and highly recommend them. They were extremely friendly,…read moreprofessional, and took the time to actually show me what was going on with my vehicle and explain everything clearly. Their pricing was more than reasonable, and I never felt taken advantage of. It's hard to find honest, trustworthy service like this--definitely coming back for any future exhaust work!

They open at 8, nobody showed up until 10 after 8. I went inside where the waiting area is an…read moreabsolute disaster. I seen someone was inside the garage so I knocked 3 times and was ignored. I guess they were still in neutral for the morning.

My husband and I bought a Cadillac XT4 in Ohio. We had looked at Moses but they didn't have one…read more This is our 3rd Cadillac and the other 2 were from Moses. We have also bought others cars there and it's always been a good experience. Thank you Katrina. We took our new car there in March to ask about some of the features. When my husband went inside the salesman AARON was sitting in his office with the light out. I guess that should have been an indication he didn't want to be bothered. When my husband told him why we were there the first words out of his mouth was "did you buy it here?" My husband told him it is a certified pre owned so we could take it to any Cadillac dealer. This man was rude and had a terrible attitude. All I needed was a little help but I certainly didn't get it. He was so rude to me and he seemed like he was mad about something. I told him he was being rude. His reply was that I was there asking for his help and I called him a jerk. It went from bad to worse. I told him I was going to call the manager and Cadillac, he said to call whoever I wanted. He also told us not to step in his door again and called my husband a nasty vulgar name as he walked away. I've never been treated like that before. AARON is a rude angry man. If he tries to help you I would suggest you walk away. I was excited to get help with a couple of thing on my new car but I left with no help and angry. I have complained to management and to my knowledge nothing was done about this. Beware of this salesman.

I had the absolute worse experience purchasing a vehicle from this place. I dealt with Jason B…read morethe whole time and he was not helpful at all. As the usual salesman is, he was looking out for himself than anyone else and once the deal was made he was very hands off and didn't care very much. During the test drive, I noticed that it wasn't too smooth stopping. The sales person indicated that it hadn't been driven in a while and that's common. I was skeptical, but I believed him. After purchasing the vehicle, I noticed that the truck shook vigorously at when stopping at increased speeds. I emailed the salesperson and he said to bring it in so they can look at it. After I brought it in, I was asked if I had been riding the truck hard because the brakes and rotors were shot. WHAT!? I've had the truck for less than a week and I'm asked if I personally did this?? I was outraged. Jason indicated that they would take care of me. During my wait, the tech came in and told me he took a test drive and was curious how the rotors were bad because he just had turned them. SO, the dealership KNEW that the brakes and rotors were bad from the beginning and didn't want to tell me. After all was said and done, they would not cover the cost of the brakes and rotors even though it was their fault. This dealership and the sales people/management that work their are dirty and I do not suggest having service or purchasing a car from there.

The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

One Star Because Zero Isn't an Option…read more I've been a loyal customer at Tireland for decades--my entire family has. But after my recent experience, I wouldn't trust them to rotate a tire, let alone touch my car again. I brought my spotless, well-maintained 10-year-old vehicle in for an alignment. They told me the lower control arm was bad--fine, I asked for a quote and agreed to bring it back the next day. But then they lowered my car, parked it just outside the bay, and the mechanic immediately started blowing out the shop with an air hose. He coated my car in brake dust and filth--right after the front desk woman had just complimented how clean it was. I calmly expressed concern and asked if they planned to clean it before I left. The mechanic lazily wiped a window and ran the wipers. That was the extent of the cleanup. Then, without warning, the woman comes outside, tells me I have an attitude, hands me a $20 bill to go wash my car, and tells me to leave the lot and never come back. I was stunned. I did nothing but respectfully speak up about damage they caused. This wasn't just unprofessional--it was insulting and absurd. After a lifetime of loyalty and countless referrals, I'm done. Whatever Tireland used to be, it's not that anymore. Their customer service is non-existent, their respect for people's property is worse, and if this is how they treat long-term customers, I can't imagine how they treat new ones. Avoid at all costs. Edit, The owners response is a complete and total lie. There was nothing aggressive in my mannerisms or conduct. Any arm waving was me pointing at the dirt and holding my hands out as in, wtf! States she has video, I urge her to post it so you can be the judge. Nasty and unprofessional person. Update! Here is a voicemail transcript from the lady at tireland. The post stays up, she shouldn't be a jerk to her customers. This will teach her. Screenshot of my voicemail page for proof. Steve everyone has told me not to contact you but I want to contact you to tell you just in case I perceived a good person as a bad person. I wanted to tell you why several years ago when I worked at the hospital I was confronted by a patient in a parking lot. He had been upset inside and I got scared today, and I'm sorry if I overreacted. I don't care if you keep your social media post up, but I just wanted to tell you that because it was on my heart. And that's all I have to say. Bye.

Love these people!! They are fair, honest, and did great work. Mellisa was sweet and courteous. If…read moreI had to leave a message, she was quick to call me back. Jason is a great mechanic, he was very knowledgeable and explained everything in a thorough and comprehensive manner. I highly recommend them!!!

Fast and efficient. I called and within 20 minutes someone arrived and had my Corvette on the bed…read more It was $70 for about 10 miles but worth every penny.

Everyone was so friendly. Mary Beth was very patience with us and couldn't be a better saleswoman!!…read moreShe was also very fun and NOT boring to work with it!! Johnathon was also very nice and friendly during the whole thing. I definitely recommend buying a car with them!!

Good company, great staff, i looked a a car they had posted for sale. A lady called me and asked if…read moreI knew what kind of vehicle I was wanting. She said she had it noted and they'd call if they gotten any in. Less then a week latter I got a call back from a gentleman. He Said they had gotten a car in that seams to be exactly what I was looking for. We went to Huntington. One look is all I needed and I knew it's exactly what I wanted. Ya see, my husband and I had gotten our first new'ish car in February of 2019. It was a 2016 Nissan Pathfinder. O it was the perfect car, it was perfect size. I wanted a 3 row seater because I have 3 kids, sense I live in McDowell Co. West Virginia I wanted something I could lock into 4 wheel drive; We have some rough winters and rougher roads. But I didn't want anything big like a van or a traverse. When I seen The 2016 Nissan Pathfinder, I fell in love, it matched my demands perfect, but there was 1 problem. The 2013-2018 Nissan pathfinders didn't have Bluetooth music streaming. Your iPhone had to be plugged into usb for music. that was just something we'd have to live with. So we got the 2016. Not from this car lot. It was a different company for that car. Unfortunately 6 weeks after we got the 2016 someone ran me off the road into a deep ditch. The passenger side undercarriage almost directly between the front and back doors hit the ground hard when my wheel went into the hole on the side of the road. The curtain air bag deployed and the passenger side seat air bag deployed. The insurance declared it a total loss. I cut the air bags out and drove it as is for right at a year before deciding to turn it in. The insurance company set us up with a rental through enterprise rental. That's where enterprise sales come in. As I'm trying to find the renal site to schedule my rental pickup I came across enterprise car sales. I explained that I wanted the Nissan Pathfinder 2020. Because I loved the 2016 so much. But I wanted music streaming had to be Bluetooth. within the week this gentleman called. When we got there everything seamed to be in order. But then the financing bank for the 2016 wouldn't give us the go ahead. The new bank needed the old bank to show that the 2016 was paid in full so we wouldn't be on the hook for 2 vehicles. It took 2 weeks after we paid the down payment. Before we could actually bring our car home. In mean time we're driving a rental. The insurance company had quit paying for this rental 7 days after we gotten it because the 2016 was considered a total loss. The gentleman at enterprise car sales said that sense we already paid the down payment for the 2020 and the bank was holding us up. Then he would contact enterprise car rental's and explain to them what was going on. The rate for the rental was $37 daily the insurance company was only paying $30. But enterprise rentals was hounding me to come and sign a different contract that was going to rase the rate from $37 daily to $98 daily! I don't know anyone that could afford that kind of rate to rent a car for any reason. So I explained this to the gentleman at car sales. He called the rental company and had a little trouble with them, but alimentally got the charges lifted for a week. Then the wait went into week 2. So he called the car rental and argued again. And got those charges removed from my account. After 2 weeks we was finally able to go get or car and bring it home. The prices are great as well. We did look at a diff 2020 pathfinder at a different car lot. The car was a modal below the SL so it had less features and was $10,000 more on over all price. The people at that car lot was pushy trying to make us take that car. That's for a different Yelp review. As for this car lot and the people that work here. I absolutely recommend stoping I or calling their office if you looking for a replacement vehicle or just wanting to add an additional car to your household. They have a great staff that actually listen to what you want, and with the best competitive prices I found from looking online and in person. Great please. I wouldn't recommend renting a car with the enterprise rental. But enterprise car sales in Huntington is wonderful. Hope I don't bore anyone with leaving such a long in detail review.

Not only did I find EXACTLY the car I wanted, Rusty and Joyce figuratively "held my hand"…read morethroughout the entire process, even calling my insurance company for me before I drove my "new" car off their lot, and offering to drive my old car to my house had I needed that service. I REALLY appreciate their no-nonsense approach, finding it so refreshing after several frustrating interactions at various dealerships across the area. No sales manipulation taking place here. I didn't feel "sold to" so much as "guided through" the experience. I also learned that if you have a specific vehicle you want, if you let them know, they will be on the lookout and do their best to get it there. I highly recommend you stop by and introduce yourself. Don't be fooled by the seemingly low inventory on this small lot. It's like seeing only the tip of the iceberg. They restock nearly as fast as they sell!

Very friendly staff gets work done in a timely manner great prices on used parts and auto body…read morework. The owner Randy Gue is a family/businessman and always puts his customers first.