I'd give it a negative star if possible, staff is extremely rude and doesn't have empathy or…read moreattention to care. Literally waited hours for a minuscule task, with an appointment! I overheard the doctor telling a patient your fine, your fine while she was screaming!! Please do us all a favor and be a McDonald's manager instead!

I went in on a Sunday .. taken right away. Staff was friendly .. no complaints. I believe the…read morephysician's name was Watson. She was understanding and took care of my needs. Here's another plus .. the office called to check on me .. very cool. Thumbs up to Urgent Care.

Came in about an hour before they closed. They were not busy. I was checked in, had my vitals…read moretaken, saw the doctor, and had a prescription within 20 minutes. Everyone was nice and ready to help. When I went to the pharmacy a couple minutes away they had already received my prescription. Whoever runs this branch of Urgent Care should give the Charlotte Hall branch some pointers.

I had a great experience at this Urgent Care. I'm new to the area and went in with sore throat…read moresymptoms around 11am on a Friday. I couldn't find this location on Yelp so I came to google just to review. I was in and out. I filled out one sheet of paper and signed some others. I don't even know if it was legible because that's how bad I felt. I waited like 5 minutes and the front desk receptionist, Fran was super funny and kind. She had great energy which was needed that early. Her attitude helped make the process faster and she even said I could finish the papers later if I get called back. She offered me water. The tech that came to see me in the room Heather was pleasant and informative. She didn't jam the swab up my nose like most caregivers. The entire staff had smiles the entire time. Dr. Bernon was pleasant and extra cautious, he had me do an X-ray just to be sure it wasn't bronchitis. Oh and the X-rays are in-house!! That was a relief. The whole process was maybe 45 max. That's one of the fastest visits I've had at urgent care. He didn't just send me home saying have some tea and rest. He gave me prescriptions for my cough and congestion. He even gave a doctors note without even asking! I'm happy with my service and I'll be back when I have any medical issues...hopefully a long time from now though. What I'm saying is, I recommend this location.

This place sucks. The staff is rude smug and didn't care about my kid being sick…read more They told me there was a 2.5 hour wait (Jeesh the waiting room is empty) and then turned us away telling us they couldn't see us at all. What? This sucks, the nurse at the desk looked as if she could care less and shooed us on. They don't take most Insurances either so call ahead if you decide to go. Worst customer service ever and yes I know they are new but if your trying to keep the patients from the prior Urgent care that was there you Should treat them right not like they are unimportant. I took my business to Patient First who is way better just a further drive. No problem I won't ever waste my time here again

Wait times suck and are so long to get you in the back. Service is slow. They are easy to get…read moreirritated with patients. They also aren't as kind as the previous urgent cares that were owned solely by the hospital.

Still waiting on a response to both of my emails. I'm just going to go ahead and warn everyone not…read moreto go here unless you want to be scammed. Thanks to this place, not only did they take $275, the doctor made little effort or care into removing my splinter. Acted like she could t do it and that was such a bullshit lie. The doctor simply wanted to grab money and send you to the hospital which btw they charged me $1812 TO REMOVE AN EFFING SPLINTER!!!

The service was excellent it seemed so unreal how professional and kind they were one was Nicole I…read morewish I could remember the other young lady name and the doctor. Thanks for your service.

This has been a horrible experience. I am still here and they are closed. It's been over 3 hours…read more Only two people were in the waiting room when I arrived. One was called back when I was checking-in. This has been just horrible. My doctor's office was closing at 4:00 and they told me to head to Urgent Care. I never go to these, and now I know why. I asked how much longer since they have been closed and it's been hours. I keep getting told I am next. Read the reviews. Wait time seems to be a huge struggle here. Maybe let people know before they check-in. We only have time for 1 person every two hours.... Some sort of communication would have been nice.

I had a very good experience at MedStar Health Urgent Care in Charlotte Hall, Maryland…read more I visited because I had pain in my ear and thought it could be an ear infection, something that needed treatment quickly. My wait time was about fifteen minutes and I was very well treated. I was right because I did have an infection in my ear and had the urgent care not been there my problem would have worsened. As it was, I was seen promptly and given a prescription for an antibiotic. Since it was so quickly diagnosed and treated I had minimum pain and was able to complete my day's tasks easily.

Highly, highly, highly recommend! Best urgent care experience ever! This place does so many…read morethings right, including: (1) the ease of making a same-day online appointment; (2) a convenient location with adequate parking; (3) a modern and clean facility with a friendly receptionist, a water bottle filling station, and complementary tissues / masks / water / snacks; and (4) competent medical staff and doctors who really do seem like they enjoy their job. They really seem to go above and beyond at this place. For example, after the medical assistant took my vitals and exited the room, I started coughing / hacking uncontrollably. She heard me and came back in and proactively offered me one of their free bottled waters, which I very much appreciated. Also, when the PA/doctor later came in and I told her my symptoms and how I had tried to self-treat with some old Rx meds I had on hand (on the recommendation of my mom, who is also a nurse), she actually commended me for doing that, re-upped my Rx, and told me to keep going. Although it was no fun to be sick right before the December holidays, this place made treating that sickness less stressful than the typical urgent care. I give this place 5 stars -- maybe even 6!

I had a great experience here. I scheduled an appointment the night before and it was pretty…read moreeffortless to set up and complete the intake forms online. On the morning of the appointment, the front desk staff was friendly and efficient. The wait to be seen was reasonable, and wasn't very long at all. Both the nurse as well as the doctor were fantastic. The doctor didn't rush, and instead took an appropriate amount of time to discuss and perform an exam. I'd definitely visit this practice again. It was such a better experience than other urgent care providers I've had to use in the area. Everything was clean and appeared well maintained.

I came in because I had been feeling ill for several days. My regular doctor could not get me in…read morefor a few weeks. It turns out that I had a serious condition, and when I did not improve after a treatment, they called an ambulance to take me to the hospital. They explained that I couldn't drive (even as a passenger) because I needed to be treated on the way there. I ended up spending 3 days in the hospital. I am so thankful that they were proactive enough to insist I go to the hospital.

I called ahead to see if they'd be able to do blood work and an x-ray, if I needed it. They said…read moreyes, so I scheduled an appointment. The nurse practitioner who saw me, Jackie, kept interrupting me and I had to tell her to let me finish talking so I could explain what was wrong. She told me I could get an x Ray if I want, then she spent the next 30 minutes talking me out of gettin an x Ray (to which I kept just saying I would like to get one). She said they cannot do blood work there either. Complete false advertisement and waste of time. She referred me to the ER, which was not necessary. This is the second time I visited this location. The first time I brought in my 4 year old son. They also referred us to the ER. I did bring him to the ER, and it wasn't necessary. I'll never go to this clinic again.

I visited Med Express in Waldorf Maryland today for my DOT physical today. They was really bus,…read moreHowever Ms (K) medical assistance was professional and knowledgeable about their po and procedures she went over and beyond to make sure things worked out for me as the patient. I would like to give accommodations for her outstanding customer service ! Thanks again Ms. (K)

Very nice and professional staff. I received great care and prompt service. Effortless visit.read more

Cannot call them, website does not work, and the portal to request an appointment says there is no…read moreappointments through 2027. Did this location close!?

Med Express... walk in or make an appointment... Right?…read more I walk in at 945 am. The Receptionist says, unfortunately, I don't have anything until 1150 am. Don't have anything? So which is it Med Express? Is it walk in or appointments only? False advertising. Sad way to do business.

Based on the last time I went to this Urgent Care when I came to them for help: They actually used…read morequotes around something they claim I said to portray me as a lunatic that's now in my permanent health records and, of course, I got zero help. Run from this Urgent Care, run!

Last night I had one of the scariest moments since becoming a mother. I thought my 18 month old son…read morehad swallowed a button battery. Panicked, I drove to the nearest facility that could do an xray which was this urgent care. Even though they had a 90 minute wait, they got my son back within 5 minutes of me bursting through their doors. The triage nurse was very patient as I cried my son's information to her. The xray tech was very gentle in guiding me to position my crying and confused toddler. The doctor came in very quickly to examine the results and quickly notified me that there was no button battery on the imaging. Everyone was so quick and patient with the entire process. I was advised to go to the hospital for further treatment. As I came home to pack a bag, I stumbled upon the button battery that my cats had been playing with on my stairwell. I want to thank the staff and doctors at this facility for easing my mama mind and being so awesome and fast acting!