I was recommended Mid-Florida and they did not disappoint! They sent a professional to fix my AC…read moreissue. Sean was patient in explaining the process as I wanted to learn the steps. The issue ended up being technically resolved via a part I had replaced myself, and he helped me button up the unit and make sure it was in working order, which shows honesty and integrity in getting to the root of the problem and not creating a new one. I would recommend this company and ask for Sean!

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

Replied to my request in swift manner. Works hard to find…read moreelectrical ptoblem. Neighborhood favorite!

They arrived right on schedule even had ladders. They replace 3 kitchen pendant lights and were…read moredone within 30 minutes. Checked all 3 lights to ensure they worked properly. They worked quickly, recommended replacement bulbs and cleaned up the area. Polite and now in my Contact list.

Finding a good electrical company is just like finding a good mechanic; everybody needs one. Apex…read moreelectrical services certainly fits that bill for me. Not only did they keep their commitment as to the date and time but the electrician was extremely professional. I expressed what I needed done, he reiterated that back in his own words to make sure that he understood what I was looking for and a few hours later I had exactly what I was looking for. There wasn't a single piece of anything left behind(I always find stuff after contractors have done work). Apex is just that, they are at the pinnacle of services and will always be my go-to electrical company.

Worst company, they left a mess behind , took the money and ran away. Had to hire another company…read moreto fix their disaster.

I will continue to give 5 Star reviews to Scott's Heating and Air Conditioning are an A+ in my…read morebook. Replaced my AC unit with them a few years back and now have my twice a year maintenance with them as well. Parker has been my representative the last few visits and he always does a thorough job AND takes the the time to show me the things he has taken care of and will give me tips on things to keep my AC running right. I have had the same experience with another rep but I can't remember his name. Great company and a great team!!

My son recommended Scott's since he had had them install a new unit for him a few years ago…read more Because he recommended them, I didn't check the reviews....until now. I thought my AC problem was the thermostat because the unit wasn't cooling, so the tech checked it, then went outside and ended up replacing the capacitor. 35 minutes later, when he collected a check for $393, he said he would have a copy of the bill emailed to me. A month later I call Scott's and ask for a copy of the bill. I wondered if I didn't receive a copy of the bill because the tech told me he was going to sit in his truck for awhile after I paid him. I figured he was trying to build up service hours to justify the nearly $400 bill. (My son later told me it should have cost about $150) When I called their office I was told they do not charge by the hour...there is the $100 service fee, and then a flat fee depending on which part is replaced....supposedly I got a senior discount so can't tell you how much over $400 having a capacitor replaced will cost you.

I am a little late in posting this review. The staff at Gembecki was very helpful. The took care in…read moreaiding me with a newer AC unit in which the original installer had gone out of business. They went above and beyond all expected services. Their attention to my situation was greatly appreciated.

The techs were great. They answered all questions and keep me updated on the progress on replacing…read moreac blower motor. The review was lowered because the company refused to honor a 10% senior discount that was clearly offered on their website. (I'm 82). The tech called a supervisor who said it only covered certain customers. Bad business practice since the website did not list any such restrictions

I want to thank Matthew Roberts for the outstanding service they provided at our place of…read moreresidence. However, I want to especially thank HVAC Tech Riley! To say he was extremely professional/courteous and knowledgeable is an understatement. My mother-in-law recommended Matthew Roberts and I'm so glad she did!!! Riley covered all the bases and 1 hour later we had our AC running. The price was extremely reasonable! I would strongly recommend and call again if service is needed. Blessings to this outstanding business, keep up the excellent service!!!

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

Love this company. The owner is a SOLID guy. I've used them a few times over the past 4 years…read more Responds very quickly to service needs and has reasonable rates. Services Received: replaced AC compressor, AC lines flushed, yearly maintenance

Such a great experience with Brad!…read more I had another AC Company (Rinaldi's) try and scam me and do damage to my system so I got Astoria to come out for a second opinion. Thank God I did. Brad with Astoria was fantastic and came out within an hour of me calling him, he made the adjustments to the system and everything is running good as new. He saved me so much grief and money. Will definitely be using Astoria Heating and Cooling moving forward.

This morning I had half the home with Electric and the other without. I left a voicemail and they…read morecalled me back promptly after. They took a look at the electrical panel and determined the problem was not in the home. They took it a step further and found a faulty connection with the new electric meter installed by Duke Energy a few months ago. I called Duke Energy and they they are coming out to fix it. They did not charge me for coming to look at the unit. Husband and wife teams is always great to see. Great customer service and quick response. I had some additional work done at another address. Run and install new power for ceiling receptacle, attic lighting and ring doorbell. All expertly done with no messes left behind.

Don't sleep on J. Smith Electric this is the 2nd time I've called and came within 30 min,…read moreTechnician Jessica came and conquered my issue with ease had no power from washer room to the garage found the fault electrical outlet resetted about 10 outlets internet and garage power restored along with the front ring camera $125 service call can't beat the price and professionalism 1/7/26