I got status reports of work completed on a regular basis. They were thorough, polite and service…read moreminded. They worked very well with the insurance company to resolve issues and their work was very clean and professional.

I am writing to share my experience with No. 1 Automotive during the repair of my VW ID 4 after an…read moreaccident in October 2023. Although I initially chose this location because I believed they cared about their customers and the quality of service, I was deeply disappointed by the level of communication and organization. During the initial estimate process, there was a significant gap between No. 1 Automotive's estimate and that of Farmers Insurance. I had to become involved in ensuring that the two parties communicated with each other. Throughout the following months, I received no updates and had to constantly call, email, and leave messages to get any information. After five months, I stopped by to check on the status of the orders. I was informed that all parts had been delivered except for two, which were expected to arrive soon. However, after giving them another month, I decided to order the parts and work with a different vendor as No. 1 Automotive showed no interest in making progress. When I informed them that I was considering taking my car to another shop, they finally called me to book an appointment. However, when I called on the ninth day after leaving my car with them, the repair advisor did not know the car was there or that the parts had arrived. My car sat untouched for ten days while I paid for a rental. On the fifteenth day, they informed me that they needed additional parts, but did not know when they would arrive. I called VW and arranged for the parts to be delivered the next day. After four weeks, they finally finished a job that should have taken no more than a week or ten days. Furthermore, there was a discrepancy between their estimate and Farmers Insurance's! And I ended up paying $600 out of pocket for the rental car which they directly caused by not touching the car for 10 days!!!! Throughout this entire process, no one followed up with me or offered any apologies for the poor customer service. Except the general manager on site on May 18th! I strongly advise others to avoid this location to save time and money.

Very happy with my experience. My BMW had some problem areas that needed repainting. I dropped in…read morewithout an appointment & quickly had a complete estimate as well as a thorough explanation of how the work would be done. The work was completed on time and per the exact estimate despite the fact they ended up having to do a bit more work than they originally expected. The price came in a bit lower than the two other reputable body shops in town from which I obtained estimates. I would highly recommend Bellingham Autoworks!

quality of work excellent…read more..... paint finish.....Factory ++ time repair allotted.....late (Probably taking care of too many cars at once.) Owner attitude.....childish, poor, not a businessman.

I had to return 5 times to get my car fixed. Now they're telling me that my right read window won't…read moreoperate because the motor burned out? Seriously I seldom used it

They were over the top on quality care and even finished on our timetable ! We are very happy that…read morewe found this place that is so convenient to us, located just off the freeway. Thanks for a wonderful job and return of our car on time.

Scott Kallin knows his business very well, is responsive and easy to work with. Our ding was in a…read morebad place, deep and small diameter. He explained what he thought he could do, explained how he would do it and then proceeded to do just that. All this while at our house to 'take a look and tell us if he could do anything or not'. His price is more than fair as well. We need more people like Scott who still know what 'customer service'. We highly recommend Scott for minor dings in your car's body. Mike T

Scott was so easy to work with. I sent him some photos of my dent and he got back to me with a…read morequote within a few hours. He came to my house and was done in less than 1 hour. I am so pleased with his work. I would definitely recommend Scott!

So grateful to all of you for getting my car back to me after my recent collision. Every person we…read moreinteracted with was kind, communicative and professional. What a pleasure to deal with after an unsettling experience. They took care of the communication with the Insurance company, which was so helpful - let me deal with everything else that I needed to take care of. Thanks again - we will recommend you to anyone we know that needs autobody repairs.

Am beyond impressed with the service I got at Grand Central Collision. I had my headlights replaced…read moreand bumper fix and the car looks brand new. The customer service was fantastic, scheduling was a breeze and the pricing was clear and very reasonable. I will be recommending this place to all my friends and family looking for any auto body repairs.

Brittany at the front desk is incredibly rude and annoyed by simple questions of what repairs are…read moreneeded and why. There is a reason this place has so many low reviews. Spend your money with a servicer that appreciates your business.

Did an excellent job repairing my rear end collision of my new Lexus. Thank you Robert.read more

Excellent customer service!! I walk in for a scheduled appointment I made online at noon, January…read more2, 2026. I came across an employee about to go on his lunch break. He tried to get someone else to help which I understood completely. The other employee was busy with another customer so Beau took the time to come check out the issue with my car. Thank you Beau!! That is real customer service! You guys are awesome!

My 7 year old car looks like new! This is the second time I've used their services. I was surprised…read morewhen it didn't get started the day I brought it in, but it's worth it!