I hired Paul Davis Restoration to restore my home and personal property after the Memorial Weekend tornado in Claremore. I had lost my husband only a few months before. Working with this company has been an extremely stressful, expensive, humiliating and crushing experience. Their employees have treated me with disdain, insensitivity, rudeness and disrespect. They ignore my calls and voicemails, have not addressed my needs. Their demolition crew had absolutely NO respect, were exceedingly careless and unprofessional. They even carried some of my personal outside decor into the house for their enjoyment. They used and destroyed MANY of my tools and fixtures. The siding contractors were incompetent, wasteful, unreliable and unsupervised. read more

They do poor work and then won't honor their warranty. They give an enormous amount of excuses for not covering work. read more

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Very disappointed. Waiting for the company to rectify the horrible, unprofessional and inordinatly drawn out repairs. read more

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If you are considering using Paul Davis Restoration (PDR) to remediate and restore damage to your home- do some research, then run away. TLDR version of review: the company is expensive, slow, careless, pushy, and deceitful. Know the following: 1) Your initial point of contact is a high-pressure salesperson, not a mitigation expert. 2) They are very, very SLOW. Dates of my water damage projectL Feb 24 to Aug 24. 3) If you are using insurance, they will insist that you sign a work order before your company has approved your claim. 4) The remediation crews are careless- they are workmen, not remediation experts. This will cause you problems later when they fight with their subs about "who did that damage." 5) They lie about completed items, completion dates/times in project reports. Go through your work order, literally line by line. 6) They are EXPENSIVE. I went with Paul Davis against my better judgement because my insurance company has some kind of deal with them. Independent estimates from well-reviewed local companies were 1/3 for the same work (for example, refinishing and re-staining hardwood floor, re-assembling cabinetry). That is not hyperbole. One. Third. I won't even get into what they charge for "fan rental." 8) They are CARELESS. One example, they took a chunk out of my drywall while moving furniture (and did not bother to tell me). They also moved, by hand, a 400+ pound fridge over the hardwood floor their subcontractor had just refinished. They had to have that same sub come back and re-sand and re-stain to fix the gouges and scratches. When refinishing that floor originally, they had plugged that same fridge into a wall outlet using a 20-foot extension cord-bad idea, which necessitated a visit from an electrician. They also placed raw wood cabinets on a different part of the newly refinished floor with no padding/protection. Oops. 9) They are the party of "good enough." When they are finished, your home won't be "restored to its former glory." If you are lucky, it will be "eh, I guess I can live with it." They company isn't malicious- they just want to do the minimum possible and aren't concerned with details. At the end of the process, you'll sign the completion order to get them out of your life- after all, they will have been in it almost a year. I'm sure they will post a reply to this lengthy and truthful negative review, blaming many of the issues above on "miscommunications" and "employees who are no longer with us." That last part might partially be true- after all, I had THREE separate "project managers" and that's the reason I got each time. To the owner, who likes scolding negative reviewers with comments like, "I wish you had come to me first before posting this review..." It's not my job to make sure that your company actually performs the work you charge for, and in a timely and conscientious manner. Do better. read more

Dusty Day with Paul Davis did come out to review the work performed by one of his employees. He did make a work schedule to get the issues fixed. The roof was reworked to remove a large ridge, and piers will be scheduled to fix the foundation issues. Complete update will follow when the work is complete. read more

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Paul Davis blames the customer for their lack of workmanship and professionalism. After 3 years of dealing them trying to get me to sign off on their poor workmanship, they will not fix the floor or cabinet doors. They will not return my calls or even let the subcontractor, Johnson Flooring, come out and fix their poor installment job. Photos are on previous post. Don't hire them, you have been warned. read more

A column on my back porch was water damaged. I contacted Paul Davis Restoration to see if they could help. They came up with a clear plan of action to insure my column was structurally sound and would visually match the other columns on my porch. The carpenters worked carefully and they were able to salvage trim from the damaged column. The work was completed in a timely manner and now you can't tell a difference between the two columns. I am very happy with the repair. Heaven forbid I would need them again but if so, I would call Paul Davis without hesitation. read more

Thank you for doing such a great job cleaning up my condo after a flood. The personnel were here within one hour of calling and started drying my floors and walls. Very professional and caring company, very much appreciated! read more

Had a water leak that pretty much destroyed my laundry room ceiling. Cost to fix was under my insurance deductible so all expenses was out of pocket. Went with Paul Davis because I read good reviews. Jim came out and gave me a very reasonable quote. The job started out good, drywall crew was in and out in a few hours. Next day the painter showed up but paint was wrong color, he left and never came back. Robert Kato was the field foreman overlooking the job, so he jumped in and started painting, but had to leave for a meeting. Long story short I finished the painting. Robert was great and gave me credit for the work I've done. We also went over the job scope and got credit for a couple of other items. So all in all the job turned out very nice and I would highly recommend Paul Davis for any job no matter how small or big. They are very easy to work with and will go over every detail to help the customer understand what is all involved. Thank you Robert and Jim. read more

SUMMARY: My wife and I were in the market to have all our cabinets (kitchen, laundry room and three baths) re-finished and re-stained. I contacted Paul Davis Restoration to obtain an estimate. In summary, the owner of Paul Davis Restorationm Mr. Tom Culver, and his project manager came to our house to take detailed measurements, take photos, and discuss the project. They provided a written estimate and then indicated to me on at least three occasions that a specific contractor, World Class, would be performing the work. The project manager even brought over to our house the manager of World Class to review the work and make plans to complete the project. After the visit by the subcontractor, Mr. Culver and Paul Davis Restoration then suddenly discovered that the subcontractor would require more money to perform the work than what Mr. Culver's original estimate provided. Subsequently, I was informed that the subcontractor would not be permitted to perform the work - contrary to what we had been told - since he (the subcontractor) desired more money. The project manager said they (Paul Davis Restoration) would try to find someone else to do the work. Paul Davis Restoration provided no names or suggestions as to subcontractors who would do the work. It had taken Paul Davis Restoration nearly two months at this point and we were back at square one. MY CONTENTION: Due to the fact that Paul Davis Restoration had represented to us on several occasions that World Class would be the subcontractor performing the work (and had even brought World Class into our home to inspect their work site and make work plans), Paul Davis Restoration should have stood behind their representations and had World Class perform the work as they had indicated. CONCLUSION This entire process was initially frustrating simply due to a lack of communication. I realize Ryan was busy, but to take 30 seconds or so to return calls/texts/ emails is not asking for much in my opinion. Now, with the recent explanation from Ryan that additional money is required (nearly $3,000 more) is unbelievable, and I think unconsciousionable. This entire episode has taken my frustration level to a new high. It has been almost two months and we are essentially back to square one. As I mentioned to Ryan in my last text message, I feel that I have been a subject of for lack of a better term, "a bait and switch." I received an estimate from Paul Davis Company and in good faith relied on this estimate. (I might add that we received other estimates and add that theirs was not the lowest but we opted to go with Paul Davis in light of our satisfaction of our prior dealings.) I simply do not think this is the proper way to do business. Due to the ill-advised method of handling my project, I will not do any further business with Paul Davis Restoration nor can I recommend Paul Davis Restoration to any future and/or potential customers. Doug Eaton Attorney-at Law; CPA; CFP Tulsa, OK read more

Stay away from Paul Davis Restoration, they were charged with fixing our house after a water leak. From the start this company was horrible to deal with. They over promised and under delivered every single time. The weren't easy to get a hold of to schedule times for work, they didn't show up when they were supposed to. At the end they even tried to over charge us by hundreds for things they didn't do! I had to call many times and go through the invoice line by line to show them what they didn't do but were trying to charge us for. I would absolutely NOT recommend this company to anyone. read more