Our plumber that came to address our leak recommended this company. I checked online and saw the 5 star reviews and gave them a call. I would love to have received 5 star service and give them a great review but unfortunately it was a terrible experience. Biggest issue was poor communication, second poor planning and miscalculation of costs. The first guy said to expect the project to take about six weeks, that was on September 15. The project wasn't finished until January 13, much of that was their poor planning but some was due to communication issues with the insurance adjuster. They kept trying to get "us" more money, which none of the money comes to us only to them. So I think this is key to the poor service we received. I wish they would have told us up front they didn't want to do the project for what our insurance gave. One thing they made a big argument over was needing a trash dumpster, insisted they had to have it. Finally the adjuster gave them the amount for a small dumpster. They never had a dumpster on site. So the extra three weeks it took wasn't worth it to us at all. We provided details of products we wanted to Chelsea on 10/17. We knew that there could be a difference in the replacement value of our countertops and what we had picked out. They got the contract to us on 11/10 and did say there would be a separate contract for the backsplash since it wasn't covered in the insurance settlement but part of it actually was covered by insurance. Also they did not credit us for the amount insurance paid toward it until I caught it and pointed it out. They made no mention of additional costs of countertop and the contract showed the countertop included. Two weeks into the actual work, 11/25, they contacted us saying we would owe them an additional $5718 (34% of the total contract fee) for the difference in materials. This should have been disclosed at the time of the contract. In their calculations they failed to credit us everything the insurance had allowed. They also had referred us to ProSource for picking out materials and their price for the same materials was $1841 less than who they chose to buy it from which shows they were more interested in lining the pockets of their business buddies than getting the best deal for their "customer". Also they knew it would take a week to get the materials in and another week to fabricate yet they didn't order it until two weeks into the actual work causing more delay. The countertop going to the stove was made 5/16" too long. That might not sound like much but it pushed our stove over and made the back edge of the stove hit at where the outlet is. The plug is pretty thick so the stove wouldn't go back flush with the wall as it did before. When I sent this message to Chelsea she didn't respond sorry let me have them look into it and see what we can do. About an hour and a half later she called with Paul on speaker with her. They said they talked to the contractor and he said our previous countertop wasn't square and he kept getting different measurements every time he measured as if that's a legitimate reason for the measurement to be off. Showing again they don't care about us but protecting their business buddy. After our pushing, it took over two weeks for them to get an electrician out to move the outlet, not the best solution, it would have been much better to have had the countertop cut correctly. The other incident that shows their lack of consideration for their "customer" is the faucet. When they went to install it on 12/22, they had misplaced a lug nut and it's specific to the faucet and can't be bought at a regular hardware store. We were told it would be two weeks before they could get the part, thus delaying having a workable kitchen two more weeks. When we decided that wasn't acceptable and insisted that they pay to replace the whole faucet and get it installed before Christmas they said the contractor would be here on the 24th to install it. He didn't bring a new faucet but said that when we pushed them they chose to pay the extra shipping of the part to get it overnight. That should have been their first choice seeing they were already running behind the completion date not expecting us to wait two more weeks. Lastly they said at the beginning they would do a walk through and take photos after everything was finished. They never did. read more

Super Professional Honest, Fast Response Time! I was very impressed with the RestoPro team. I had a leak in my roof which caused some water to drip through the ceiling of my dining room after a big storm in June 2023. I called RestoPros on probably the busiest day of the their year (tons of damage all over town). They texted me back immediately, letting me know they were on a job and that they would call me shortly. Lo and behold, 5 minutes later, they called and ended up coming over an hour later. Their tech was super knowledgable, and went into our attic crawl space to discover that the leak was small, and the damage was minimal. Paul, the owner gave us some recommendations and counted our meeting as their complementary consultation... So it was free of charge! They could have easily convinced me that they needed work, but instead, they took the honest route. I love these guys. read more

A friend called me with no power and busted pipes recently from out of state. Disaster restoration and plumbing companies in his area were over run with calls and were pushing him out until late the following week. While my friend searched for a hotel for his family, I called RestoPros Tulsa to see if they had any options. The Tulsa owners referred him to their contacts in his city, who were able to get his power restored and plumbing fixed that same evening. They even helped with the insurance process once the plumber was gone that night. Amazing response time and resource to have when needed read more

I recently purchased a house with significant pet odor issues. Cameron and his guys came out and worked hard, they removed carpets and cleaned and treated the entire house. I still had some unresolved issues and spoke to Paul the owner and he came personally and retreated the problem areas. Paul and Cameron delivered the best customer service and work. The crew left everything clean when they finished and were very professional. All of this work at a very reasonable price. I recommend these guys all day long. read more

Cameron, Jacob and Justin did an amazing job after a water leak in my home. So courteous. Prompt service. Would definitely recommend this company! read more

Imagine you finally decided to take a vacation and after a few days you get a text from your neighbor that you "might" have sprung a leak. You phone them immediately and ask them to put you on the camera, only to see a waterfall coming from your door. I can't put in words how absolutely sickening and terrible I felt, an immense fear that I may have lost my HOME. Immediately I cut my vacation and flew back. Our plummer's suggested RestoPros and all I can say is "I'm IMMENSELY GRATEFUL to them". From day 1, they treated me like family. Mr Tyler reassured me that all would be taken care of, and that they would treat my Home and belongings as if it were their valueables. The Owner Mr Dougherty personally reached out to me, with much kindness in my time of need. He didn't just send his Amazing team but also came out to meet me at my Home and worked alongside his team, with the water vacuum (or whatever it's called) extracting water. Several days later my Home is empty but clean of debris, they sprayed an anti-mold, and will be flushing out my vents. They were honest, polite, efficient, exceptionally hardworking, professional, stayed True to their Word, and maticulously clean. So clean, that I left a large trash bag full of my belongings too close to the site they were working at and it was discarded...BUT At No Fault of Theirs. They offered "repeatedly" If I needed anything else they could clean up or do for me before leaving each day. Mr Tyler, Jacob, Zack and Justin, THANK YOU Thank You. I recommend RestoPros for any type of clean-up (mold, trauma, water damage, etc..) Call Them!!! read more