I would highly recommend William Dean, project manager for Rock City Roofing, to do roofing of your…read morehome. His crew tore off the old roof, repaired the decking and rooted my home in 2 days! The quality of work and materials was excellent. With help from William Dean, I was able to get extra insurance money for the roof giving good value for work done!

Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to…read moreselect a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best!

I purchase a home and I assumed the generator generator was in good great running condition till I…read moretested it. It would not run call the Generac tech-support went through the steps and they recommended Sparky. Luke was my technician assigned as a faulty battery. I had him perform a service on it as well since it has not been ran in a while He gave me a total update on everything with video showing what he's doing how it ran since I was offsite. He gave me a couple recommendations. Nothing was forced on me to purchase. I I wanted an experienced technician out here and they were on Generacs list. I definitely will call them again. Great service.

I use Mister Sparky for my Generac Generator. They installed it and service it yearly. They are…read morealways professional and do a wonderful job of making sure my lights stay on when the power is out!

Devon and Brennan were great! AMS was able to schedule us with very short notice and showed up on…read moretime. They had great communication too. I would use them again.

Big shout out to KP and marceillus for doing such a great job. They were polite and very helpful…read more Their service was excellent. I recommend these two men to guarantee the job gets done right.

My company has completed work at this property and it was really nice complex. The maintenance team…read morehelped me a lot with questions and the office staff was super friendly!

I have been living for past 2 years and i like this apartments. maintenance is good, neighbors are…read morequiet and a good management. i would fully recommend anyone to stay here.

Jim's tree service is the best of the best. excellent quality for the price. emergency response…read morehighly trained talented Arborists!!!!! Competent Operators , excellent insurance , and the best performance in the tree care business!!! Jim's Tree Service Inc is in and out neat and non invasive as well as non destructive!!!!!!

These guys are awesome. They showed up with all the equipment they might need. Got right to work…read moreand knew what they were doing. Their clean up was above and beyond. I couldn't be more pleased and highly recommend them.

We called Jake at countertop world to have our quartz cut to fit a new stove. He had someone out…read morethat same day. The workers were so fast and very good to communicate what was going on. Highly recommend them and they will be our only stop for countertops in the future.

I absolutely love my countertops and was very pleased with the job they did. Honestly we were…read moreamazed at how quickly and professionally it happened. Their selection was awesome. We went with quartz due to durability. Sherrie was great help. She helped us pick out the stone, edging style and the sink. It was nice that they even carry sinks. One less thing you have deal with. We also added the 15 year sealer. It was just a wonderful experience all around.

The staff is great I've been out here a few years and love it .very quiet no kids running around…read morescratching up you vehicle and the maintenance crew are excellent my down fall is teanants out here some of them can't drive because the gate always damaged.

My fiancé and I had a great moving experience with The Parc at Maumelle Apts. The staff were a…read moregreat help to us and very patient and efficient. We appreciate that greatly. No problems at all... Smooth and easy... Thank you ladies... Carmell & Victor

I wish I had known about you sooner! I finally found a builder to help me and she recommended Elite…read moreEntries. They designed a door similar to one I found somewhere to fit my house. They even made it better! It took about 8 months to get, and that's about how long they told me it would take. They did an amazing job installing it also. I could not be happier with the end result. The door is amazing in both appearance and quality.

We love our door from Elite Entries! Exactly what I wanted! Everyone loves the simplicity and…read morebeauty of it!