William was very responsive, thorough and knowledgeable about roofing options. We were under a tight timeline- we had offer on our house contingent on roof replacement. William worked closely with our USAA inspector and claims adjuster and in just 3 days from meeting with William- we had a fair settlement with insurance and roof was scheduled within 10 days. Great company and all the staff were very responsive. read more

Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to select a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best! read more

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The work completed by Rock City Roofing has truly enhanced the beauty and quality of our entire property. From start to finish, the team was professional, efficient, and courteous. The project was completed on schedule, and the cleanup was immaculate--leaving no trace except for the exceptional results. We deeply appreciate their attention to detail, craftsmanship, and commitment to excellence. Rock City Roofing exceeded our expectations in every way, and we highly recommend their services to anyone seeking quality and professionalism. A special thank you to William Dean for his professionalism and honesty. Danny and Dovie Burl read more

These men worked their butts off for 3 days putting on a new roof at my house. I would hire them again.

I needed to get my roof assessed for damage and the thought of trying to find someone seemed like a daunting task. I started with recommendations from Nextdoor and then to BBB.org. I found several places but heavily relied on a combination of the 2 sites with personal experiences and reviews from other homeowners. I narrowed my search down to 3 places (all appeared highly rated) and called each one after I said a prayer for the best person for my job. One person would be out of town for almost 2 weeks. The other couldn't come out until a later date. Rock City Roofing took a message and said a project manager would call me back to schedule. And they did, the very next day. Mr. Dean came out and introduced himself. Very polite, professional and upfront. He climbed on top of my roof and informed me there was indeed damage. He took pictures and showed me so that I could see how extensive the damage was. He explained the process and all of the paperwork in terms that I could understand. He called the insurance company with me and he helped walk me through the entire process. When the adjuster came out days later, Mr. Dean was on site. That reassured me that the process would go smoother. He and the adjuster spoke with me about next steps and the next week I had a new roof. Many companies are out there to get over on homeowners but Rock City Roofing has been very transparent throughout the process. I'm thankful for the honesty and professionalism. If you are looking for a team that does quality work, give them a call! You have nothing to lose as the quotes are free! They are licensed, bonded and fully insured as well as great reviews and an A+ rating with the Better Business Bureau. read more

My experience with Rock City Roofing was one I will always remember. William was such a top notch professional when he came out to meet me and give me a bid on a new roof on a home in the historic district of Little Rock. This man was extremely knowledgeable and instilled pure confidence that his company could get the job done. On top of the great service I received this company also offered a warranty that cannot be beat by any other roofing company around. I am a project manager for home restorations for a large real estate company here in town and I can assure you that anytime there is roofing work to be done I will definitely be using Rock City Roofing! They will get the job done and I will have no worries that the job will be done right the first time! read more

I highly recommend Daniel Allen and Rock City Roofing! He is quick to help you out and he and his team do a high quality job. Daniel is kind, informative, honest, and great at keeping in contact and communicating clearly. He is skilled with the insurance side of the process as well and he is excellent at his job! 10/10, definitely recommend!! read more

Sheldon made sure I was completely taken care of and was super at h with the insurance claim. Thank you all for your amazing service!!

Rock city roofing and I have come to an understanding that we do not agree with each other on the total of my invoice. They will not answer any questions about my invoice. They have manipulated their invoice to over charge for my roof. They are charging for a full roof of felt and a full roof of IWS upgrades on two separate line items. Felt line should have been reduced for IWS upgrades. They added a line item for Starter shingles but again never reduced the shingles line item to account for this. They tried to charge full price for power vent and rain caps but only painted them.They said that since your roof was over insurance estimate they will only charge insurance estimate minus power vents and furnace caps since i had pictures of dents in them and insurance estimates showed price for full replacement. I just feel taken advantage of but unless our insurance fights them i have no ground with them threatening default, 1.5% per week late fees, and lawyers fee. Project manager William Dean decided without consulting us and picked black drip trim. We would have picked offwhite since our house has off white trim.Told us that insurance did not price for full power vent replacement. It would be thousands of dollars if they did which was a lie. Called, email, and texted for payments in which i repeated told him I needed an invoice. I had beed asking for an invoice since 2-26-24 but did not receive one till 4-1-24. My experience with them has not been ideal and has left me very unhappy with the whole experience. I would not recommend them but if you do/did use them I would probably see if they charged you full price for vent and rain caps but only painted them. read more