Linda and team are a pleasure to work with. They are true professionals who have completed our…read morefamily returns for multiple years. Always a seamless and positive experience. Our entire family highly recommends them.

By far Dylan had been amazing!! I truly appreciate everything he has helped me out with on my…read morepolicy!! He had gone ABOVE & BEYOND THE CALL OF DUTY! It's nice to know people still care. Also the receptionist here is superb!! She is the sweetest!!

I shopped for 3 days for a quote after buying my new car. Finally, I was given Alyssa's number…read more When I called she immediately congratulated me on my new car and got to work on my quote. With me being so young I knew it wouldn't be cheap but the quote she gave was over 100$ less than any other company! When I arrived at her office she was extremely professional and the staff there was friendly as well. I also received a goodie bag before I left! (I LOVE GOODIES) If you're looking for insurance call Alyssa first and save your self some time!!! Thank you again!!!

This firm or their agents called claiming they were Experian, which was not true. They had my…read moresoc.sec. number and credit card accounts. Finally, they said they were Freedom Financial Group and wanted me to contract with them to reduce my debt. I said no, but they called back several times from different phone numbers. They blamed their lie about being Experian on their marketing staff. They spoke English with an accent like the Bollywood movies.

My husband and I have been clients of Freedom Financial Group for about 4 years. We are very happy…read morewith the guidance given us by Tad Hill and his office staff in helping us reach our financial retirement goals.

After being a loyal customer of this agent for 5 years, I would like to share a piece of…read moreinformation for potential and current clients. Amy Gardner's team was very helpful until a couple of years ago, however, the service quality has seriously regressed in recent days. I had a minor car accident dating back 3 months ago. It was not my fault, so one of their service representatives initiated a claim, and that was it. I was left alone from that point and there was no way to get help from any of them in the long claim process against the other driver's insurance company. Apparently, they cannot provide you with extensive assistance because their office does not have sufficient manpower to do so. I just spoke the Amy Gardner herself this afternoon for about 25 minutes, and this is what I was told: 1. They get 1-2 new claims every day, and they cannot check on every single case EVEN once in three days or so. 2. That I was not seriously injured like some of the other customers that require this office's assistance. There are people out there who have had limbs amputated, etc. (It sounds like you won't get the customer service you deserve unless you get in a serious car accident with severe injuries). I want to seriously express how grateful I am that the other driver and I have not had any serious injuries like Amy Gardner was describing to me over the phone and that my heart goes out to the people who have experienced these types of situations and their families. I also believe that I deserve a basic level of understanding when it comes to something like my vehicle that gets me to the job that I support my family with and/or when it comes to getting a replacement vehicle in the meantime. I understand that these agents do not have access to all of the information that I am needing but to belittle me over the phone saying I have no idea how the process works and not giving me constructive information to combat those claims when I ask for updates seems a little hostile. Please just know that this office does not care about their potential long-term employees who have good driving records and seem to only be interested in the most severe cases when it comes to assisting their clients. Statefarm is a great insurance company, but please stay away from this agent and save yourself from stress. If you are thinking about switching agents, expect at least 20 minutes of being interrogated over the phone about why you are transferring your policies to another agent along with having someone belittle your knowledge about the industry. Thank you. -Tom

Amy is very knowledgeable...great resource for customers and colleagues.read more

I've been with Craig for years and he really has such a great team. Always go out of their way to…read morehelp.

Knowledgeable Agency with professional attitude! Helpful in many situations. Highly recommended!…read moreVery friendly service!

These lady's are awesome they will help you anyway they can I love them for helping me I would…read moredefinitely recommend them to you and they will return your call and they are very helpful

At Covington Credit, Bessemer, Alabama, Kim is amazing, so helpful, so courteous, and she returns…read morephone calls, and she replies to emails. I was impressed with how Kim solved our money situation, and she explained everything. Kim wondered if I was satisfied. Yes ! Covington Credit/Heights Financial Services, 1400 9th Ave N Suite 124, Bessemer, AL 35020, Wow! God bless! Mark N Tim Elders :)

I called confused and upset because my escrow INCREASED , Brett did answer my concern, but took my…read morefrustration personally and was Condescending and patronizing. I merged a call with mortgage company and Statefarm for better understanding and Cynthia requested the mortgage company to tell me why and what happened, I was upset yes but not disrespectful, sh disconnected herself from the call , I called back to apologize and she said her line dropped saying thats why she wasn't on the call anymore..... . In a nutshell they Mk you feel they got your back but the service shows otherwise when I needed real help, this was something I was offered help to resolve last and never got a call back to finish up to avoid this from happening today. I'll be looking for insurance elsewhere.

Great family man, great to do business with. Treats you fairly and shoots you straight.read more

I highly recommend Ryan Fagerstrom! He and his associate, Brooklyn, sat down with us and reviewed…read morethe house and car insurance with us, showing us where we could and should increase coverage AND save money. He thoroughly explained every aspect of the policies to us, which previously were like reading Greek to us. He sincerely encouraged us to call him with any questions or concerns. That kind of personalized assistance is hard to find these days!