As a retired veteran i would recommend to anyone wanting to buy a vehicle to avoid this dealership…read morename. The sales process was outstanding. After the sale no concern by the dealership all the way to corporate for the product they provided. I found spots on the console that their detail shop could not get off. the decision to not replace it and let warranty take care of it was made by the team there. they took pictures and never did anything. It took 2 months to get my vehicle registered because of messed up paperwork. After many calls by me and others they finally got tired of hearing about it and resolved the paperwork issue. No offer to compensate me for my inconvenience and when i ask for something a joke was made to give me a ridiculous list of stuff i didn't ask about or want. No value for the consumer after the sale is made.

Dealership put me in a loaner while something is fixed on my new vehicle but can't give me a…read moretimeframe of when it will be fixed. It's been going on 2 weeks. Mind you It was so new I hadn't even gotten my tag. Can't get anyone one the phone or a call back. I'm thinking Mac Haik can't be ok with his namesake dealerships acting this way. Maybe I should drop a line to Houston.

I travel quite a bit & needed to get a scheduled service. I called the day before & explained it to…read moreHaywood. He said they were booked but would work me in. Not only did he work me in but got my Golf finished ahead of schedule. Highly recommend if you need work done.

After a standard oil change for our Atlas, my family left for vacation. After arriving on vacation,…read morewe saw oil all over the driveway of where we were staying. The oil level was down below where it should be and after taking it into another shop, they said the plug was barely on and could have fallen out. After contacting Volkswagen Jackson, they said they would only reimburse the cost of the repairs and not the original oil change. Would not recommend this shop and will never go back. Mistakes can happen but when they do, a business should do everything they can to make it right.

Welcome to Herrin Gear, the full experience: drop off your barely-used Chevy, wait weeks for a…read moreloaner, then receive a car that smells like a strip-club locker room had a housewarming party, so I had to drive around with the windows down and my business clothes mourning my dignity. They make you babysit the odometer because apparently loaners expire at 5,000 miles -- mine was already at 4,900+. Kayla Everitt, "Clueless", promises callbacks that are apparently as mythical as unicorns. When you finally corner the service manager, who looked like he'd just finished a late shift at the bar. He cheerfully tells you a pre-existing problem won't be covered even though your warranty's about to die at 36,000 miles. Bravo. If you want the worst service and a masterclass in indifference, buy from Herrin Gear. Otherwise, run. Herrin Gear: where competence goes on vacation. Bravo service Dept. Bravo!!

I have been fighting an elusive engine problem for over two years, with five plus dealerships…read moreacross multiple states, and locally trying to troubleshoot the issue, none of them being successful. Well I don't know the name of the legendary diesel tech that found and fixed it, but I could have saved a fortune if I would have came here first. All of the other shops just seemed to guess at check engine lights. While what I had was an actual mechanical problem. The service writer was named Pate and he actually listened to what I told him, and paid attention when I explained the previous attempts at repair.

Be sure of what the car is worth before you purchase! The price they are asking is Twice what the…read morevehicle may be worth on KBB!! Also check the actual Carfax report. The one they use doesn't show ALL the issues! The paperwork for the car they were showing me said there had been NO accidents, Carfax showed one that had the entire right side of the vehicle involved.

2017 Nissan Sentra .. roof interior of car was filthy no service department for cleaning…read more. alternator went out 3 months later.. only 30 day warranty

Im not sure what they did. But it feels wrong. One thing I…read moreknow, that some people can relate to, is in a tough economy holding off on repairs related to high deductibles,& competing future costs, happens. But maybe the high paid folks at a car dealership dont get that. Nevertheless It should not matter to the dealership how the issues occurred (although very forthcoming about that) they shouldn't cause more problems just for bringing the car to the place that's supposed to know Mazdas the best. AI's take: Most likely causes based on timing: Brake hardware issue after pad replacement (fairly plausible) Loose anti-rattle clip, dust shield bent, pad not seated right, hardware rubbing. Relative danger: low-moderate if brakes still work normally, but should be checked soon. Typical repair: $0-$250 if dealer owns the mistake; Exhaust rattle from bent pipe or loose hanger Especially since it happens only over bumps. Relative danger: low if no fumes/no scraping. Typical repair: $50-$250 for hanger/adjustment, maybe $150-$400 if section needs repair. Actual wheel bearing Usually a humming/roaring that changes with speed and turning. Timing after brakes makes me slightly skeptical, but still possible.

Shady dealership had deal locked went through trouble getting financing with buyers order from Navy…read moreFederal. Guy claims put keys in desk someone got the keys sold the car out from under me has similar cars refuse to adjust or made a deal closer to price range. I have lost complete faith in this location second time this tried to make this work after several visits. Look elsewhere.

My brake pads maintenance light came on and said to contact the dealership. After contacting the…read moredealership, I was told that I could get a loaner to take back home because I live in another city (same state). I was then called back immediately by Moses in service and was told that I can not be provided a loaner, even if they have a loaner available because brake pads isn't on "the list" of repairs that the Audi dealership (Ritchie Automotive) will provide a loaner for. He then recommended that I find a local mechanic to put my brake pads on. This is the only Audi dealer in my area, BTW. Audi should consider removing this car dealership due to it damaging its brand. Now, I'm looking for a shade-tree mechanic to perform maintenance on my car.

I would like to say thank you to Heather Olsen…read more My service is the worst I have ever experienced but Heather has tried to make it be better. But the people that actually do the work in the shop there needs to be a change made. And the reviews need to be read and stop sending the same response to everyone. Once again thank you for trying Heather

An $83 used part purchased from Southern Import Specialists failed 35 days into their 90 warranty…read more After attempting to exchange the faulty part, they gave me the run around after leaving several phone messages and they ignored my text messages as well.

We bought a used car from Nema and Abe. Pleasurable experience and would recommend them to anyone.read more

All folks my wife and talked with were very courteous and friendly. John Westerfield went out of…read morehis way to explain how everything worked on the Outback we leased. Subaru is lucky to have him. If you need or want to get a new vehicle this is the place to go

As a single female car owner and one who isn't afraid to put miles on a vehicle, Paul Moak Subaru…read moreSHATTERED any trust or praise previously or given. A brand new vehicle purchased in the spring of this year required a whole new set of tires with less than 20K on them. One tire had a run in with a nail. I expected to replace two tires just because my dad taught me that. The rep sent the recommendation for a full set of tires stating because of the AWD they couldn't replace just one and the tread was 5/32nd and 6/32nd. All maintenance has been performed at Paul Moak and this has never come up that I recall. Not only this but a quote of $1089. Something that angered me most was the condescending tone the rep used stating I was being cheap when I told him I would get tires elsewhere. He stated that not everywhere knew how to service and would I rather pay a thousand now for tires or five thousand for a transmission later on. I also contacted the sales rep to inquire why I would need a new set of tires. His response was I shouldn't and to find out if there was something wrong with the car that was causing the wear. I love the Subaru brand but not this dealership. Now I'm wondering if anything was done previously.‍

I was informed that I needed a starter, but come to find out it was only the battery. The service…read morerequested was for diagnostic of my vehicle. The quality of service was great and he is very knowledgeable. Very trustworthy! The fee for service was also affordable. Recommendation approved!

Not a reliable mechanic at all, ignored all calls and text and refused work on vehicle.read more