I have been going to Dr. Jackson's office for almost a year and see NP Taylor. She is great and…read morezero complaints about her. However, staff absolutely needs training in customer service. I had an appointment on August 21, 2025, and left medical forms to be filled out. I was told 7-10 business days. I have called several times as it is well into September and still have not got forms back. I got one call back and was treated as if I was bothering her. I was told they would check into it. Still no call back and still no medical forms.

2 Stars = Could've Been Better…read more I was diagnosed with Hyperacusis back in September. I came to Lance Jackson's office per recommendation from Doss Audiology (110% recommend Doss Audiology!)). During my 2 appointments here at Lance Jackson, I was attended to by a PA and NP. Both times I felt unheard and both times I felt rushed. This office has a factory type setting for patient care. Get patients in and get patients out. The clinicians are bouncing from room to room and seem like they are booked all day. Maybe even double booked. This model is great for business, but in the end the quality of care suffers. My initial visit I met with a PA. I felt rushed and unheard. After my appointment, I overhead a conversation between her and a coworker where it was said, "Oh she's worker's comp? Good luck getting out of work honey". I didn't address it until my follow up appointment. During my follow-up appointment I met with a NP. I again felt rushed and unheard. When I asked for the notes from my 2 visits, my feelings were confirmed. The notes listed wrong symptoms from the wrong ears and basically wrong information. One note even stated I said I had difficulty attending my son's basketball game. I don't have a son. That's not what I said... It's a bit comical feeling unheard at an ENT office... Anyway, both experiences were frustrating. Especially when you're dealing with a newfound hypersensitivity to sound and it seems like people don't believe you. People who you go to seeking assistance from. I did contact the office manager and reported what I heard regarding the worker's comp comment. Even if they weren't specifically talking about me, it was disappointing to hear as a patient. To know there are clinicians here vocalizing their dismay towards Worker's Comp in a patient filled area. I hope you have a better experience than I did. I won't be back.

I called this group two weeks ago and still today I was told they had not verified my insurance. I…read morewas told only one person doing it so that's what's taking so long. I said I would look somewhere else then and all I got was an okey dokey! I guess they can care less if they have new patients or not!

I've been seeing the doctors here for around 8 years and I love the doctors and audiologists and…read morethat's why I always come back, but the billing department is such a headache. Asking for an itemized receipt seems to be very difficult. It could be the IT's fault but c'mon. I should be able to know every charge I'm being charged for when I leave building instead of being confused. Also why do the receptionist have to use a calculator for what I'm being charged for. That seems a little dated and should all be done on the computer. I feel frustrated every time I leave after an appointment. I've also had some issues with scheduling but that has gotten better over the years.

I absolutely loved this doctors office! Everyone was so sweet. The nurses, the ladies in the front,…read moreand Dr.Jackson were incredible! I am fairly new to Texas and I'm very satisfied and happy I found them! When I found out my insurance wouldn't cover this they went on and still did there thing and charged me an amazing price! From $500 to $150! You can't beat that. I will definitely be coming back. - Leander Coleman

I drove 28 miles and almost an hour today for an appointment through all the construction and…read moretraffic, I had to circle the parking lot and then park next door at the hotel, I was 7 minutes late for my appointment and the doctor said I had to reschedule for a different date.......... I told them don't even bother......

Met with Dr. Doss and she was very sweet and kind to myself and my 6 year old. Gave simple…read moreinstructions that he was able to follow. Very clean new clinic and friendly staff.

I had an acoustic trauma event and was scheduled with Dr. Melissa Neve. She was empathetic and very…read morepresent. She listened to everything and genuinely empathized with the situation. Her introduction, assessment, and explanation were excellent. She was able to answer any questions I had with such patience. Her communication was extremely effective. I cannot recommend this place enough. You can tell Dr. Neve enjoys her profession and loves what she does. Her passion shows in her care for her patients. I can't get over how present she was during the entire assessment. I highly highly highly recommend this place.

Excellent ENT doctor! Extremely knowledgeable and excellent bedside manners! I would definitely go…read moreback and recommend this doctor.

How is it that this guy still in business after all this time? Ruiz Gilbert M MD is a total con man…read moreand his minions are only in it for the easy money by milking all the customers that come in with useless everything. he should have been reported and shut down for everything years ago but for some reason that has not happened yet and probably never will. he sure knows the art of being incredibly incompetent, wasting my mom's time and her money on misdiagnosis. things got so bad here my mom had to go to the University of Health and Science Center instead. all those months we wasted here at the Ear Nose & Throat Clinic only in the end to have left with nothing and to have nothing to show for it. this place should have been plagued with medical malpractice lawsuits and shut down already by the city years ago because it is not worth keeping in business. but at least UHS got the job done in the end. he wasted valuable time and if we would have known better than we would have went to UHS in the first place. this place is way more trouble than it is worth for anything. it's not worth it. dont bother. they are only here to take your money and leave you for dead. that's all they know how to do. this location is just a just a front so they can scam you with placebo medications and fixes only to have you coming back again. STAY AWAY FROM HERE!

Bad experience all the way around. My recommendation is to find a professional because this office…read moreis the opposite. I'm glad my gut told me to refuse the $200 procedure the "doctor" wanted to perform during my initial consultation. As soon as I expressed apprehension the appointment was over and she has no interest in consulting further. There's a reason this doctor has so much availability.

I was very fortunate to find Dr. Nolen. I probably would not be writing this review today if he…read morehad not taken on my case. My surgery was 8 hours, Epic effort by him and the OR Team. After, I remember waking up in recovery and thinking "wow, I can breath again." The first time I met Dr Nolen, he came into the room and told me" I was reviewing your case last night and this what I think we need to do". At this point I had seen a lot of people, no one had offered a plan and few had reviewed my case prior to seeing me. I knew when he told me that, I had found someone who can help me get the care I needed. I cannot write enough good things about him and his staff or thank him enough.

I can't say enough good things about Dr. Nolen. He displays confidence without arrogance. He's…read morefriendly and very informative. He's a good listener. He doesn't rush you, he always have time for you and your concerns. During your appointment he focuses on you. Dr. Nolen told me upfront of the risks of my much needed surgery. My age was a factor (68). I could end up with partial facial paralysis. The surgery involved working around a major nerve that controlled the movement of the right side of my face. That nerve might need removal and then replacement. I might not be able to close my right eye or close my lips together on the right side of my face after the surgery. I could end up drooling. He has years of experience in any event. On my first visit I felt very confident he could do the job. He told me everything I needed to hear. I had a tumor in my right parotid gland. I also had a second tumor in my right ear canal. That second tumor had pretty much ended my hearing in that ear. One looked to overlap the other. From the CT scan the one was deep and could near a jugular vein. They had both been there since 2019. Four years of knowing weighs on one's mind. A biopsy was done prior to my meeting Dr. Nolen by Dr. Whited also of Austin ENT. He referred me to Dr. Nolan after realizing the magnitude of the necessary surgery. His specialty is throats not so much ear related issues. But he too could have performed the surgery. That referral also speaks volumes to the abilities of Dr. Nolen. Another thing I needed to hear was that it could take 6-7 hours of surgery. That concerned me greatly. He assured me with confidence he had preformed much longer surgeries. After the surgery he told me the way it was. The surgery ended up being much easier than originally assessed. Luck was on my side he had seen and operated on much worse. In the end I had very little facial paralysis, which was mostly being able to firmly close my lips together. The exciting news, I feel I got back more hearing in that ear than I thought possible. Thank You Dr. Nolen!