The doctors and technicians are fantastic. My problem is with the front desk. It's impossible to…read moreget through to anyone. I had to wait for 2 weeks for my contact lens prescription and I was promised a sample to try first. It's been another 2 weeks and I was told they would have them today. No phone call, no nothing. The doctors and better here but the service and receptionists are better at Lens Crafters

Very professional exams. They seem to have great technoolgy, great techs and Docs. Doc spent time…read moreexplaing my condition and solutions. I also ordered new glasses from them. Expensive but I expect to have much better corrected vision than my current COSTCO which clearly (no Pun) were causing problems

The owner (was it staff?) was very kind and they only charged us $35 for vision test for DMV, where…read morenear by optic store wanted to rip us off. Nice selection of glasses and price are decent, will definitely stop by again to get pairs of sunglasses.

I called at 10:03, three minutes after the opened, and they promptly answered with a friendly…read moregreeting. The doctor was booked all day til 5:30, something I witnessed, but they took my in between patients for an emergency. I was scared I had cut my cornea and was in extreme pain. I walked in and they were already expecting me- paperwork took a minute and they checked on me to make sure I was okay. I didn't have to wait long before the doctor saw me. He checked my eye very thoroughly and reassured me that my eye was fine, I had just gotten something in my eye that had irritated it intensely. He wanted to make sure I was okay, and asked me to stock around the plaza for 15-20 minutes and follow up before I left. The salesperson/secretary was extremely helpful and compassionate both on the phone and in person. She made me feel ask much better about my "emergency" lol The doctor was busy but had a great attitude and remembered my name (if I had to see a new patient every half an hour...I wouldn't remember anyone's name). He was very nice about checking my eye again when I felt a pain and was very thorough in examining and cleaning my eye of irritants. I'm so glad I decided to go, and they accepted my insurance so I only paid the specialist copay. Also I noticed they only booked a patient every half hour- not over booking is key to quality service. The doctor is usually in six days a week and they have late hours. There's also a huge free parking lot. I'd recommend them to anyone in the area.

I recently had cataract surgery on both eyes performed by Dr. Fishkin. At 79 years old, I have been…read moretreated by many doctors in several countries throughout my lifetime, and I can honestly say that I have never experienced such a professional, smooth, and error-free process. From the initial consultation to the surgeries and follow-up care, every aspect of the experience was handled with exceptional skill, efficiency, and attention to detail. Dr. Fishkin and his entire team exemplify the highest standards of medical care and administrative excellence. If the world operated the way Dr. Fishkin and his staff do, we would all be walking on clouds. Their professionalism, organization, and patient-centered approach should be taught in medical schools as a model of excellence. I have nothing but admiration and gratitude for Dr. Fishkin and his team. I highly recommend them to anyone considering cataract surgery or seeking outstanding eye care.

Dr. Fishkin is extraordinary in knowledge, skill and care. He removed cataracts from both my eyes,…read morea procedure I had postponed. The experience couldn't have been easier. Dr. Fishkin's office schedules numerous appointments before and after the surgery; he and his staff make the patient feel welcome and well-cared for. Dr. Fishkin carefully explains the surgery and what to expect. He calls the night before the surgery, the night the surgery occurred, and the night after. As for the surgery itself, Dr. Fishkin sees the patient before and after. During the surgery, the patient feels confident and reassured as Dr. Fishkin says, "You're doing great," and explains each step. I recommend him to everyone needing eye care. We are so lucky to have this amazing doctor practicing in New Jersey.

I am still a loyal patient of Dr Smith 15 years later! Dr…read moreSmith is the best he really wants to get to know you and what he can do to make your vision the best it can be even when you're getting older, five stars!!

Dr. Smith and staff are wonderful. Thorough exams, efficient office, state of the art testing. Also…read morea fantastic selection of frames and an amazing staff to help you choose. I get so many compliments on my glasses!

I decided to make a switch with my eyecare provider and I'm so glad I did!…read more Dr. Han and her staff are incredibly friendly and go out of their way to ensure every patient feels welcome and tended to. Dr. Han is extremely meticulous and walks her patients through their exams and results, explaining every necessary detail needed to provide the patient with an in-depth consultation. All the equipment they use appear to be very modern which is always reassuring. Most importantly, Dr. Han genuinely cares for her patients and has great bedside manners. Highly recommend!

I switched to Dr. Han for optometry needs after being with an other doctor in the area for 30…read moreyears. She is the best choice in the Bergen County/Northern Valley Corridor for eye health. Her expertise, professionalism and thoughtfulness are beyond compare. A++

Great care by Dr Ross. Always takes extra time to make sure you have a great experiance and resultsread more

I went in to get my eyes checked to get new glasses and after the refraction exam, he gave me a…read morecomputerized test that analyzed my eyes without asking me if I wanted the test. He then said that my optic nerve looked strange using this machine, and asked me to return the next week so that he could further analyze my optic nerve using some newfangled equipment, which was on loan to another doctor at the moment. So, I returned and the technician (his son-in-law), conducted the computerized test. Ross then said that my optic nerve still looked swollen and advised me to return in a few months because it was likely that the swelling was caused by some medications that I was taking. So, I asked him to give me a printout of what he saw in his computerized machine and write down what he thought the problem was - he wrote "papillodema" with 3 question marks at the end. Papillodema as I discovered on the internet, is swelling in the brain, indicating a very serious illness (MS or a brain tumor)!!! I then brought this to a real MD who asked me if my pupils had been dilated (which they hadn't), so he did so. The dialation indicated that my optic nerve was healthy and pink and not swollen. I showed him the printout that I received from Dr. Ross and he just said,"what am I supposed to do with this?" So, be very wary of this so-called Doctor. He evidently bought some very expensive machinery which he is trying to pay-off at the expense of unnecessarily alarming his patients. Furthermore, he should have just dialated my pupils himself, instead of scaring me.

The type of care I got from this place I never experienced anywhere in an eye doctor. I don't have…read morea grade of Insurance. My eye doctor was amazing. I am not just saying this just to say it, but she was amazing. She really took the time with me and really acknowledged. What kind of care I need for my eyes we went from different contacts to different prescription vision to match what I need. I have never gotten to care like I'm so shocked that I got from them. This place is one of the best places ever been to and I've been to plenty of eye doctors. She really took the time. To find the right prescription for know I'm repeating myself, but like I'm just really amazed by the customer service that I got from this place and I also walked out with a free pair of contacts the same day instead of waiting for my prescription to come in great place I was care of very well. Also, the staff is amazing and sweet.

I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

Good eye test. Had to wait quite a while due to over scheduling, but the actual eye test was…read morethorough and pretty fast.

UPDATE - Dr. Rocha called me personally, apologized for the mistake and offered to waive the co-pay…read moreif I would come back in. This shows that he listened to customer feedback and wanted to remedy the situation. Not many businesses do that, and to me this shows character and a willingness to change for the better. The front office staff were also very polite and kind this time around. Everyone makes mistakes, but owning it up and correcting it can be so simple, but many of us don't do it. Thanks for listening! Keep it up! This was my previous review posted a few weeks prior: The staff is rude, inflexible and inconsiderate. I was talked to in a condescending tone, as if I didn't matter. There is one front desk associate (young woman) who seems to be in a bad mood, she has serious communication issues. Her "have a nice day" at the end was especially unwarranted after a particularly frustrating exchange. This business needs to train the rest of the staff in basic customer service and replace this person. Continue to be rude to your customers and you will no longer have any left.