My wedding was in 2024 at the old Arbor Loft location. Working with Erica was absolutely…read morewonderful--she was kind, attentive, and truly cared about my wedding. The venue itself was beautiful, and some of the staff members we encountered were extremely friendly. Unfortunately, despite these positives, my overall experience left me feeling disappointed and stressed. At our final meeting, all of my carefully planned details were simply handed off to someone else who did not seem invested in my day. Half of my bridal party had never been in a wedding before, and despite asking multiple times, we were unable to secure a proper rehearsal time. We later learned this was because another event was booked that night. Our "rehearsal" ended up being squeezed into the bridal suite, which was chaotic. On top of that, another bridal party was scheduled to rehearse in our space at 1:00 p.m.--just two and a half hours before my guests were to arrive at 3:30. It was very stressful and did not feel like the focus was on our wedding. The morning of our wedding, I decorated everything with the help of one friend, only to have one of my bridesmaids rush in to tell me that another bridal party was practicing in the same space we had paid for and spent all morning decorating. The new woman in charge of the wedding (I never learned her name) Came to me and asked "what my problem was" When I asked about it, I was told, "Sorry, this is just how we do things here." That response left me feeling like my day wasn't valued. I also spent the night before carefully labeling bins and creating spreadsheets for the staff as they requested. Despite this, my belongings were returned completely disorganized--items were put in the wrong bins, frames were broken, and irreplaceable family photos were damaged. I had also rented flowers from Something Borrowed Blooms and specifically reminded the staff they were rentals that needed to be returned. Instead, they were placed in buckets of water--even though they were artificial--and I was later charged for them. I've been hesitant to leave this review because I wanted to move on and focus on the good memories of my wedding day. However, I feel future brides should be aware. While Erica was wonderful to work with, and the venue was undeniably beautiful, the way key details were handled was very disheartening.

The Arbor Loft was hands down the best decision we made in terms of vendors for our wedding. From…read morethe beginning at the inquiry stage, they responded quickly and gave us all the information in a digestible manner. The loft itself is a beautiful space. It's a venue where you can decorate as much or as little as you'd like. The exposed white brick, the huge industrial windows, the perfectly appointed greenery that's already there and the adorable trendy modern furniture all make a great setting for whatever the event. The bridal and groomsman suites are amazing!! There's a photo opportunity at every corner. I loved how all my photos turned out! The Arbor Loft staff are just wonderful. We worked with Maddy first who got us to the contracts stage. She was super helpful and responded to all of our lengthy contract review comments. Then we worked with Carly all the way up until the wedding day. I cannot express how thankful we were to Carly. She responded to every email we had in less than 48 hours (I cannot say that for any of my other vendors). No matter how small or big the list of questions were, we got an answer. As a stressed out and type A bride, I can't even begin to stress the importance of receiving an answer in a reasonable timeframe. Unless you do one of their planner packages, it's important to note the Arbor Loft is not your wedding planner. They are very good however at asking the questions that make sure you are on track and have the minimum you need for a wedding day. On the day itself we worked with Autumn. She was so calming and even helped me with a fussy bustle that none of my bridesmaids can figure out. I would not have been able to do my first dance without her! For catering we used the Loft's Folk catering. They had such an interesting menu and we received such good feedback on the food. One of my picky friends event complimented on the dinner. They presented the buffet beautifully. For late night we picked a couple pizzas from swan dive, which delivered straight to the venue. This was the best food item for me on the day. The vegan pizza was soooooo delicious and I was grateful for the extra food since I didn't eat much during the day. Since Folk and Swan Dive were associated with the loft, everything was on one invoice and it was so easy when it came to settling the bill. Carly also kept us on track with payments which we were so grateful for. At the end of the wedding, the staff packed up all of our decorations for us based on an inventory list which was so helpful!! Especially when you're exhausted at the end of the night! Some tips for anyone engaged and getting married at the Loft. Attend one of their open houses. It's super helpful to see the types of furniture, linens, and rentals they offer. Don't buy anything that the loft can provide either for free or a reasonable price. The open house also gives you the vibe of when there are people there. You can also sample food from one of their caterers. And it's free! Take advantage of the furniture that's in the loft already. They have really cute lounge pieces that you can use for a photo op. Use the greenery they have in the space. All of these items can be moved to wherever you want if you just ask. The bridal suite is huge and a lovely space to get ready, use it. One suggestion I have for the loft is to have a bar sampling night. We did not get to taste test any of the drinks they offered for signature cocktails or any of their other alcohols. I'm sure they did a great job with the open bar but I think a drinks night will be super fun for everyone. I absolutely will recommend working with the Arbor Loft team at any of their locations. We had full faith in the team, this is what they do every day! Thank you Arbor Loft :) **All photos are from the amazingly talented Abigail Lynn Photography

Showcase sound was amazing, although we didn't have our original DJ choice available to us after…read morehaving to reschedule due to COVID, we couldn't have been happier with Cassie and Neffee. These two were awesome together and made this wedding couple and our wedding party all comfortable and pumped for the celebration. They did a great job assisting with the ceremony and got the party started for the reception. Cassie and Neffee were very flexible with last minute changes and used our music choices to cater to our preferences to create a great soundtrack to our special day. I felt like it was a success and there were many sore feet the next day. I would definitely recommend showcase sound. It was great working with Lisa, Cassie and Neffee. They are very organized and care about their clients.

We picked this dj company for our wedding this past July after much research and seeing them at…read morebridal shows. They had an awesome "Black Friday deal" which helped us decide. The package was for 5 hours dj, photo booth and uplighting. they do also have other separate decor options but we didn't decide on those. They were very accommodating and provided us a website to use so we could pick out some songs for them to get an idea of what we wanted. we picked our songs and put them into categories from must play to never play. the photo booth we picked was their newest ones and it looked awesome, however the owner didn't realize mid way through the year that she promised it to someone else. I was devastated, but she gave us the next best one and accommodated us by giving a full room of uplighting for free instead of the original half room. We also were able to still have the backdrop we picked. At some point in the year you go to a special event at harro east to pick the dj/mc you want... this was actually very hard for me because I'm not good at a judge of character from a short convo or making small talk. I feel uncomfortable doing that most of the time, but what is a better way to pick the dj you want? i think most dj companies don't do this? We met all the dj's that were available for our night and actually chose the guy we didn't think we originally wanted. the reason why we went with him was because he was most like us in taste of music and style. the only problem we actually had was his personality didn't exactly mesh with what we wanted.... so make sure you go with someone who will present themselves as how you want the night to go! closer to the date we sat down with one of the owners and did a play by play of how we wanted the night to go and picked our first dance songs. we also chose the color for our uplighting and finalized most of the night. overall I thought they did a good job, the sound quality of the music is good, the lightening they provide is good, and the process is professional.

We had Jim Tino as our DJ, and he was the straight up bomb!…read more When we had our meeting with him a few weeks before the wedding we felt like we were in good hands! We gave him a crazy list of 11 pages worth of songs to pick and play from, but my husband, myself and Jim knew that all couldn't be played. So Jim decided during dinner to play some of our songs that we had on our list! Jim did such an outstanding job for our ceremony music, introductions and reception! Everything went really well! Jim did a great job at feeling out the vibe of everyone and played what songs some people requested and what he felt like were going to vibe well. My husband and I felt that Jim did a great job and he went above and beyond our expectations. Funny thing is Go Sound System did my Dad's and Stepmom's wedding back in 2005! I am so glad I went with go sound! It didn't sound like a night club and each song was played through!! I've been to too many weddings where it sounds like a night club or the music doesn't vibe right! You will not be unhappy! Plus go sound is super affordable and reliable!

Joetta was Fabulous! she was very accommodating and willing to meet with us anytime at our…read moreconvenience and a location near us. This is very important, because it gets very stressful a month before the wedding. She was very friendly, very helpful with helping us pick music selections, and willing to play whatever we wanted. The night of our wedding she did a fantastic job and had the dance floor packed (as i requested!) she kept it going strong all night long! she took requests from our guests and everyone was very happy. Thank you so much for all your hard work not only on the dance floor but also doing a fabulous job for our ceremony, making the whole night perfect! I would highly recommend Go Sound to friends and family in the future and to definitely request Joetta!

It's been almost a month since I first reached out to this venue and have yet to hear back. I've…read morereached out MULTIPLE times. First, I filled out the contact form on their website and they never reached out. Then, I directly emailed quite a few times and they never responded. I noticed they were active on Facebook so finally I direct messaged them through that in which they had me fill out another form with my information and I still have yet to get a response from them. It's interesting that people are saying Angela is super great and responsive when she has yet to answer ANY of my messages. But is posting daily on social media. Kind of ridiculous for a venue to not have any pricing information on their website and simultaneously not answer people when they inquire about the venue.

Beautiful venue for a small, intimate wedding. The decor was perfect. Space is small but not…read morecrowded. There is a beautiful room upstairs for the bride to get ready, plenty of room for the photographer to move around and get the shots he needed. Light filled room with privacy. The food is catered in house. Everything was tasty, not too salty as can be with catered food. Food issues/allergies were taken into consideration. My only issue with the venue and staff is that the wedding reception was until 11:00pm and at 8:00, they started removing all drink glasses and water from the tables. The second people were finished eating, everything was rushed and we felt like they just wanted everyone to leave. We asked many times for water and were told we can get a glass at the bar. When I did, it was removed from my table almost as soon as I put it down. I bought a couple mixed drinks from the bar and when I went on the dance floor and returned, my drinks were gone! They also tossed my slice of wedding cake that I was saving.

We were hosting a celebration of my father's life and my niece called Nolan's two weeks prior to…read morethe event for information. At that time she was told she could call up until the day before the event to secure a tent. She called 2 days before and was told by the first person she spoke with she should have called two weeks earlier to secure a tent. This person told her that they only had smaller tents available and the tables and chairs we needed. 10 minutes later we called back to secure everything and were told their system was not updated and we could get the tent but not the tables. After another 3 calls and speaking with different people every time, it turned out they could only provide the chairs if we picked them up. We ordered from Hank Parker and were very happy with the results.

I would love to give them 5 stars. I really would. But let's get down to brass tacks here…read more Rental equipment - sturdy and easy to use. We rented a cotton candy machine and bean bag toss for our kids' birthday party. Machine came with instructions and was easy to put together and then take apart to clean. Easy enough. Communication - initially it was fine. Michele got back to me in a timely manner and was pleasant. Online at least. When I went in to pay i spoke with Deb. Less than personable. Additionally, the young lady who sits to the right nearest the door was a bit obnoxious to my husband and our neighbor who went with him for pick up. Now. Here's where it gets crazy. Upon my first visit in to pay, I was asked by Deb for my 'NY ID'. Let me explain. We are a military family. While we own a home here in Webster, for the time being, we maintain our home of record in Texas, meaning our driver licenses and car tags and taxes alllllll remain Texas based. Hey, here's something for you to remember Nolans..most military families do the same and do NOT change licenses with each PCS (that's a military orders move). That's a federal option we are allowed, and oh yea, covered by several acts and policies put in place just for military families. I explained such to Deb and was told oh that's too bad that is our policy soooooo maybe bring a friend or neighbor who has a NY license? Ok, one, no, not cool. I'm pretty sure legally you can't ask that. Two, my husband and myself have not only our Texas driver licenses, but ALSO FEDERAL military issued id's!!!! But of course this was not good enough and nobody in the front office would produce anything written to show this, NOR would they allow my husband to speak to the owner, this ' Bernee' guy. He was told to call him if he wanted, and was even hassled about that by the young ladies up front. Some eye rolls were also thrown about and some attitude was given towards my husband and our neighbor. That all is very inappropriate and not good customer service. Also........!!!!!!! Nowhere on the website OR quote OR contract is it stated ANYWHERE that the only for of id allowed is a NY state one. Nowhere, Nolans....are you following this?? So you're not only rude but you have an UNWRITTEN bs 'policy'. Folks, bottom line... Nolan's is very military unfriendly. Don't worry, we'll make sure to pass he word along to not only the fellow families who live work and spend money when we move here to Webster. But I have no problem passing along how incredibly crappy you are in your treatment of military members and families to the battalion planners and those who might seek out your services for large functions. Edit: Husband FINALLY spoke with the owner who was condescending and rude to him also. In his words, nobody reads the fine print anyhow. Wow, Bernee, you're kind of a jackass mental midget to talk about your customers like that! Or to be rude to a man who serves your country. Nobody gives two shits if you've been in business over 30 years, you have shitty business practices. Want your policies followed, put it in writing! Edit numero dos: I was privately messaged by the manager who gave me a bland excuse and requested i take down my review. A) I don't take back what I say...ever. And B) shame on you for being even asking. Here's the deal, folks. I'd have had zero issue UPFRONT if it had been an actual written and stated policy. Additionally, Nolan's needs to add in something for military families who do not and will not carry a NY license. I mean, a federally issued Id wasn't god enough. Reason given: welllllllll in the past we've had people damage or steal our rentals, and oh by the way most of those people didn't have a NY license, so yea, we're just gonna penalize anyone who doesn't have one...instead of altering their policy to account for a situation such as a military family. Sorry Nolan's, shoddy reasoning skills and I stand by my assessment. It's completely unfair to be assumed to be untrustworthy because of my state of licensing. Thanks but no thanks. Ps you also pissed our neighbor off as well..he does live here permanently and happens to be actively involved in local sports and events. Nice job. Also, I'm posting a photo of a message I received from yelp. When Nolan's did not get their way and have my review taken down (that's low, just saying...you can't silence a crappy review.) they reported my review. While my original was left up, I'm offended and disgusted that they would go to that length to quiet a bad review. Seriously Nolan's, you treat customers like crap, that customer will let their voice be heard.

Roc the Party provided a fantastic DJ and photobooth experience! Our DJ, Chris, was incredibly…read moretimely, organized, and made sure to check in throughout the night to ensure everything we requested and planned, happened according to plan! They even accommodated working with a live violinist at our request. The photo booth was a major hit and guests could print as many copies as they wanted! Overall, a really awesome experience and would highly recommend.

We had to take them to court to recoup funds they stole from us by not honoring our contract…read more Almost 1 year after the wedding and we are still entrenched in a legal battle. They're ignoring us and jerking us around. I would advise to avoid doing business with them.

We had our wedding reception here a couple weeks ago and let me tell you, IT WAS AMAZING! This is…read morenot only a historical landmark, but the beauty of the space, inside and out, is breathtaking! Although our event was on a smaller scale and very intimate, Renee, Art, Chris, and Russell went well above and beyond our expectations to make sure everything was planned and executed without any "hiccups"! They were absolutely fabulous to work with and made sure my visions came to life! They were easy, flexible and provided guidance when I was undecided. Even today we continue to recieve so many compliments on the venue and staff! We partnered with our perferred vendors and everyone coordinated efforts with ease. I can assure you will not be disappointed if you decide to have your event here! Thank you all again for making our evening the best it could possibly be!! Jeneane and John

Organizing a bridal shower, called spoke with Shannon...so helpful, delightful and had great…read morerecommendations. Used the company now 3x's!

I love the team at McCarthy Tents & Events and recommend them to all my clients. Their focus on…read morecustomer service is one of my favorite aspects about this company. As the owner of the wedding planning company Verve Event Co., it's important that I work with professionals that have the same dedication to customer service and integrity that I demand of our team. The team at McCarthy goes above and beyond. They answer emails within 24 hours, someone always answers the phone, and they do whatever they can to make sure your event goes off without a hitch. Their inventory is constantly being refreshed as the team travels to learn about new offerings in the rental business. The event rental business has many challenges (inventory, logistics, weather, the list goes on) and it takes a dedicated team to accomplish what they do and maintain the reputation they do. I 100% recommend McCarthy Tents & Events and will always work with them on my events. See photos of our lovely events together!