We purchased a weeping bottle brush tree August 2019 and this company planted it for us. At that time we were told there was a 1 year guarantee for this tree. I asked specific questions about frequency of watering and fertilizing and was told to water twice weekly and fertilize 4 times per year. I followed these instructions. In January, the tree began losing leaves and branches died. We went back to the location, only to find out the company moved with no forwarding information. In May, we finally located them at their current address, stopped in and spoke with Ryan. He denied that he gave a year warranty. He asked that i send pictures and he would call after they were received. Those were sent on May 29. I called on June 12. His reason for not getting back to me was that he gets hundreds of texts every day. He pulled up the pictures while we were talking and said he would be by the following week to look at it. I texted him on June 22 asking when he would be out, but received no response. We had to stop by the site again on June 29 to follow up. He was not at the site, so I had to go through the whole explanation again. There was a heated discussion with this employee who also argued with me about the instructions that Ryan had given us. At that time, I said I wanted a call back that evening. Ryan finally returned the call to my husband June 30 and said he would be by in 90 minutes. He finally arrived about 3 hours after he spoke to my husband. He argued about the instructions I was given and threatened us with the police. read more
