Been a customer for almost 8 years now. Never even thought…read moreabout switching. Have been offered lower rates several times by other brokers but I wouldn't risk switching a few dollars saving for an amazing customer service i have been getting for almost 8 years straight. Every time I bought or sold a car, added or removed drivers, if not on the same day (I usually call right before closing) the following day I would have everything updated and emailed back to me. Highly recommended!

The absolute worst. Do not bring your business here. They are incredibly rude and called my son a…read moreterrible derogatory name.

Being a member of the City Employees club has its perks - discount tickets, random city…read moremerchandise, etc. It just used to be so out of my way when I was on the other side of DTLA. However with my transfer, I'm right across the street from it! Woohoo, so I don't have to pick up extra tickets for a rainy day, etc. I could plan for something that same night! :) yessssssssssss They provide parking at the LA Times building, up to an hour, but you have to let the security know. Plenty of street parking in front or on the side. BUT please read the signs, most of the streets are no parking after 4pm. :) sweeeeeeeeeeeeeeeeeet.

I tried calling several times to work out an issue with life insurance. It's like talking to a…read morebrick wall with these idiots. Absolutely no help, and no understanding of what is going on. After the 3rd attempt, I gave up and cancelled all insurance and my membership.

I had my car insurance coverage with Alexander Eddy for over 15 years and every renewal year came…read morefor my car insurance I noticed they would raise my premiums I mean almost every year I had to call them and asked them why are you raising my premium and they would give me some nonsense reason , and they tell me it's not them and it's the insurance company but they seemed like they didn't know how to do their job and you think being with them for 15 years they would take good care of their clients but they don't and never want a save you any money . I'm very disappointed and frustrated with them , I found another insurance company which was much cheaper for the same coverage I was getting through Alexander Eddy and service is better and very professional, my new insurance company American National it's called and Austin Adams was fantastic and very helpful, he had great suggestions and saved me lots of money. Alexander Eddy should take a lesson from them because they are in a wrong business and very disloyal and disrespectful.

Terrible insurance company. Not interested in getting your business, so don't waste your time and…read moreI have a good driver history with them, but they were not interested in covering my newest car. They didn't even want to waste their time giving me a quote. Just shows you that they must be pretty freaking lazy or completely don't care about customer service!

Carlos and his team at Street Smart Insurance have been advocating for me and my auto insurance…read moreneeds for 5 years. They were always great and super passionate about finding me the best rates in the industry. That became even more apparent this past week when he managed to get me into my DREAM car for less than HALF of what others in the market were quoting. His professionalism, availability, patience (I sent him like 10 cars to quote before making a decision), steady communication were unmatched and deserve to be acknowledged HUGE THANK YOU TO THE ENTIRE TEAM AT STREET SMART INSURANCE!!!

Customer service has been top tier. Carlos and his parents have been really great. They remind me…read morewhen payment is due, when renewal of policy is due, if payment goes up they will find a better quote for me to stay at a payment I am now. I really like that. They process my payment even if it's on weekends. They're on top of customer service. You ask and they deliver. Example of service on pics

Happy to be the first review! I've been looking for coverage for some time. Delilah was AMAZING!…read moreShe responded QUICKER than anyone with an INCREDIBLE RATE, AND got STRAIGHT TO THE POINT rather than making me jump through loops like some of her competition had. We got the whole process done within an hour of connecting. FIVE STARS!!!

From the owner: We strive to provide the best insurance solutions to our clients. Give us call for a free…read moreconsultation. We offer just about any type of Personal and Commercial Insurance coverage to our clients in California. The great thing about being an independent agent in California is that we're not tied down to one brand or carrier. We can shop all of them for you to make sure we're giving you the best possible prices in combination with the best possible coverage. We are part of The Mercury Insurance Family. We also work with Progressive, Travelers, Liberty Mutual and many of other carriers to bring you the best rates. We are authorized agents for Mercury, Hartford, Safeco, Travelers, Oregon Mutual, Infinity, Explorer, Progressive, Viking, Bristol West and Civil Service Employees. We have been in the industry for 30 years and have experienced agents that answer all your insurance needs. We are located in Culvert City, and can service most of LA area.

Frankel & Associates is an exceptionally good group, and I strongly recommend working with them…read more I've had some hefty challenges and bad experiences over the past year with other insurance brokers. I found my way to Frankel & Associates in a panic and not only did they pull through, but they jumped into action immediately. In fact, they stayed late the first night I called to help me move urgently. In particular, I want to call out Cynthia and Sharon. I felt like the most important (or even only) client in their entire company, and I was just looking for a modest duplex policy. Weeks later, I reached out again for some help with the policy, again in a bit of panic, and they immediately sprung into action, made me feel assured and valued, etc. They will have my business for as long as I can foresee.

Best Insurance Broker ever. Fights for you like there is no…read moretomorrow, and gets you the best deals.

Hovhannes is hands down the best insurance agent in town!!! Very nice and genuine guy who is out…read morethere to help you. I am recommending everyone to him!! Thanks again for all your help! :)

Best agent ever. He knows what he is doing and is a partner not just an agent. Thanks Hov.read more