Before going I asked if I would be able to speak to the girl grooming my dog and was told yes. When…read moreI arrived, the owner said the groomer was her daughter and she had a long day, had to get something to eat so just let her know what I wanted done with my dog and she would relay it. I said cut about 1/2 off since winter is coming so she still has fur and cutout the 3 little mats if she can't comb them out. She asked if I wanted her tail kept long and I said YES. I came back in 2 1/2 hrs later for my 5 lb dog and my poor doggie was shaved to the bone with her tail and ears chopped short. The woman insisted that she was not shaved. There was no hair left on her that you could comb or grab. I call that shaved. I will never let anyone touch her again without meeting the actual groomer (which of course, I thought I was going to meet). Needless to say, neither of us were happy. Now she's shivering and ever since this, she is not eating like she used to. She used to wolf down her food; now she starts to eat, then backs up, plops her bottom down and looks around like something is scareing her. I don't know what they did, but there's something that is now inscribed in her little head that she can't seem to forget. It's infortunate that I had a bad experience because they were highly recommended.

Stay Away! We found the front desk staff person to be unkind, uncaring, rude, argumentative and…read moreconfrontational. She spoke to us like we were children and told us our grooming would "cost more money" if we did less services. She spoke to us as if we had no clue about our own dogs or grooming and said the dogs would be in "more pain" if we did not do exactly what they wanted. We were already paying a premium to them and we tip well. I would not recommend this place at all. I would not trust them with my dogs.

I absolutely love it. I've been taking my pup here for years. Nicole is so awesome. She caters to…read morewhatever your needs are within reason and does not hesitate when asked to do anything. My schedule can be hectic at times and she does whatever she can to provide services to Malibu when she needs it. Malibu receives the best service possible. The cuts are amazing. Malibu gets very anxious when it's time to be groomed. Nicole is by far the best at being patient and attentive. I would give a higher score if I could. If you are in the area and looking for the best service and hospitality for your fur baby, please give her a call. You won't regret it!

Went today to take a look at the facility for future boarding, very clean and laid out well with…read moredifferent kennel options for single or 2 dogs that stay together. The owner is pleasant with a calm demeanor around the dogs.

BEWARE: Get any boarding appointment with them in a WRITTEN agreement for price and amenities prior…read moreto dropping off your pet! We were quoted $63 for an overnight stay for two dogs and ended up being charged $128! We dropped our two dogs off at 8:30 AM on Saturday and picked them up at 9:40 AM on Sunday ... This despite their website published prices!

Courtney is wonderful and she cared for my babies so much. I definitely will recommend her for pet…read morecare! She has such a sweet and kind heart!

Everyone that has used Coco absolutely loves her and feels so comfortable leaving their pets with…read moreher. She treats these pets as her own . She spends a lot of time with them , she sends many pictures and some videos . Definitely goes above and beyond . She loves her job and the sweet pets.

Yesterday we had to say goodbye to our sweet 15 year old dog Roxy. I knew that i couldnt put her…read morethrough the anxiety of the car ride and doing it in a cold vet exam room so we reached out to Dr. Brass and it was the best decision we could have made. Its never easy knowing the right time for your pet but Dr Brass was very reassuring and supportive. Incredibly compassionate and loving toward our sweet girl. She explained everything that would be happening, listened to our stories and gave us all the time we needed. This was also a short notice request and she accommodated our need. We were able to give our beloved dog a comfortable and dignified goodbye. It definitely wasnt easy but in the end we knew it was the right choice so that is definitely a comfort. Would 100% recommend Dr Brass when that sad time comes.

I can't thank Dr. Brass enough for what she did for me. Losing a pet is never easy, they are a part…read moreof us and a part of our family and their loss is always so heavy. Dr. Brass came to my folks home, she explained the process and what to expect with each step. The fur she shaved from my pup, she put in a little jar with a heat sticker and stopper and gave it to me. She continued giving me words of affirmation and assured me time and time again that I was doing the right thing for my dog. She gave me time alone with my dog after she confirmed she passed. When I brought her out to her car, she gave me a hug. She didn't bring up payment and I don't think she would've said anything if I didn't bring it up. She then explained what to expect afterward and gave me a timeframe of when to expect to get her ashes and that she would be dropping them off. She's very professional and gracefully toes the line of maintaining being professional and being caring and compassionate. Just the fact that she comes to your home, where your beloved pet is most comfortable and at ease, is incredible in and of itself, but she's great at putting both pet and owner at ease. Her prices are also extremely fair and worth the service.

Unfortunately, I thought we stumbled across an unbelievable trainer. That was not the case with us,…read moreMike understood our issues, said he was able to help us, he did the exact opposite!! He manhandled our dogs, put us down and took our money. Didn't even complete the 6 sessions we paid for. Find someone else that will understand what you and your dog needs!!

Mike Kelly is an absolutely amazing trainer. He trained our 10 week old Shih-Tzu and my husband and…read moremyself. I was a little nervous at first because I did not know he had trained all breeds of dogs. Mike was patient but firm with the 3 of us. Our little Mitzi loved when Mike came with his 2 german shepherds. I would recommend him to anyone, you will not be disappointed. Our little Mitzi loved when he came for her training.

I had to put my beautiful cat, Crystal to sleep yesterday. After doing so, I chose to have her…read morecremated. Fur-ever Memories Pet Cremation done a beautiful job. It means a lot that your beloved pet is handle with respect even after she has past. Along with her remains, they gave me a clipping of her hair, her foot print, and a card signed with her nose print. This touch my heart. I would highly recommend Fur-Ever Memories Pet Cremation and will most likely use them again in the future.

I'm so grateful my vet chose Fur-Ever Memories. They had my fur baby's ashes in a beautifully…read moreengraved wooden box with my cat's name and a kitty paw print engraved, and a gorgeous baked and glazed clay pawprint with his name. To top everything off, Fur-Ever Memories included tufts of my baby's fur! That was one thing I forgot to do and they did that for me. The delivery came the next day with beautiful packaging. I was so impressed and grateful for their care and compassion.

We used East Coast Pet Services to take care of two guinea pigs while we were away in August. Ann…read morecame to our home, fed them and cleaned their little home every day for six days. Texted pictures so we knew all was well. Price was very reasonable.

Sent an e-mail and a message via Facebook this past Friday, since we were trying to find a place to…read morehelp with boarding, due to our having evacuated Florida due to Hurricane Irma. Their FB page said they were very responsive, and answered quickly. It's two days later, and I have not heard a peep out of them. So I'm going to assume as other posters have mentioned, that they are not taking on new clients. Had hey just responded, even if they couldn't help, I would not have had to leave a one-star review.