The service here is incredible. We had an original wedding and engagement ring. We wanted to…read moreupgrade and with 48 hours they took the ring, used the redesign idea they came up with and had the ring ready to pick up. Simply amazing and at a reasonable cost for the work and the stones. Wow!!

My fiancé and I went to Vincent's Jewelers after a disappointing attempt at a larger jeweler chain…read morein the St. Louis area, that shall not be named. We met with Vince S., who was just awesome. I had designed a ring with my wife and we needed a custom build. Vince had a positive can-do attitude the entire time, and assured us our design was not only possible, but would turn out fantastic. He was not wrong - the finished product was beautiful and my (now) wife was extremely happy with the result. We have since been in the shop for engraving and resizing my ring, and everyone has been so pleasant and helpful. We could not be happier. Stay away from the larger chains and discover why Vincent's Jewelers has been around for so long!

Helzberg has helped me with my last 2 bands that I've purchased. They have the answers super quick…read morefor me & can access my information just from my phone. They held a piece of jewelry for me that I was interested in while talking on the phone with them. I believe they're reasonably priced also for the quality you choose

One of the worst purchasing experiences I've had in my entire life. I purchased a ring for a close…read morefriend for $59.99 and the ring was too small so when I took it back to get It sized up I was informed that I could buy two get one free of the same ring( Stackable rings). I was told that purchasing a plan for the Rings would make it easier to size the Rings so the store clerk was supposed to return the first original ring and then re-ring me for two rings and I'd get a third ring for free. But it did not happen that way ATTTTT ALLLLL!!!!. They ended up charging me for all three rings and when I brought it to their attention that the original return was not transferred over and I was charged for the third ring they refund the money for the third ring but they did not refund for the first ring. Nor did they apply it to the new order. So all together they charged me $283 for four rings and plans when all I should have had to do was just purchase a second ring because I already had a credit of $59.99 for the first. So basically before taxes I would have only had to pay $119.96. since then I've spoken with the stores manager I've spoken with the customer service who referred back to the store manager to get the same false information. They refuse to refund me the money that's owed to me. Instead of doing what's right they'd rather steal from their customers and expect them to return to continue to purchase products from their store. Yet not to mention I was in their store for almost 3 hours as they try to ring unring re-ring my purchase in my plans and voiding information. I literally have seven receipts from the store from a 3-hour span. If you're going to purchase a wedding ring, engagement ring,a friendship ring, a bracelet, a Mother's Day gift or Father's Day gift I strongly suggest you not do so and go to another jewelry company like Kay's or a company that can provide the quality of work and service that your loved ones deserve. Because I can guarantee you if you go to this store you are not going to get it. #SupperFail@HelzbergDiamondStore

We took two diamond wedding rings in to get appraised for insurance purposes. We were told the…read moreappraisals would be done in a few days. A few days passed and no appraisals. Was told they had ad a computer software issue and they would be available the next week. Then were told they we mailing them to us. NEVER received. Don't waste your time. Horrible customer service.

Walked in, hoping for some help one gentleman was very polite and tried helping me out and he…read morereally didn't know the answer to how he could fix my jewelry and then he hand it to this other gentleman and the other gentleman just blatantly says that my jewelry is fake when I bought it in Miami for $600 but he touched it and it was fake and then I had the nice guy check it out and make sure and it was real and the guy with the attitude had nothing to say, and was being very rude Honestly terrible experience you go somewhere asking for help not to be backtalk do better. Yeah, and this is the guy with the chrome heart bracelet. if I could give you guys zero stars I would, but just because that gentleman was nicer and more respectful just because I look young you don't treat someone different.

In today's world, business is largely driven by social media, but when coupled with vis-à-vis…read morepersonal service, this is paramount. Michael George, president, and CEO of MSG Jewelers is exceptional. His expertise is a welcomed combination of years of industry knowledge and interpersonal skills that truly sets him apart. Trustworthiness and honesty are sought-after attributes in this business, but most of us don't know where to begin. Start here. You'll love where you end up. I did!

I worked with Mike George on an stone upgrade for my engagement ring. I live in Texas but we easily…read morecommunicate via phone, FaceTime and email with exactly what I wanted. I am very please with the results!!

I will not continue giving you any more of my business. My experience with your jewelry store has…read moreleft me being cheated out of thousands of dollars and very disappointed. The band you put on my grandmas diamond is a cheap, terrible quality, which cost me $1,780. I now know why you were so insistent that I get the two rings soldered before I ever tried them on. This way, I wouldn't notice the embarrassing poor quality band you were giving me. You also told me and charged me for a knife's edge band and it is certainly not. The money you gave me for my grandma's two platinum bands was $220???? You wanted me to buy what you wanted. I never felt like I was being heard by you and you were being extremely pushy. I am so disappointed in myself for trusting you through one of the most important events of my life. Update- I went to a reputable jeweler today. When I showed her the band that you had made for me, she literally laughed and told me it was worth $200 at best. She saw the brand that was on the inside of the band and told me that's where scrap jewelry comes from.

The best by far all around jewelry ask for Paul expert with genuine expertise. I will always get my…read moreglitz and glitter on Gravois. Like Tony the Tiger they are GREAT

John is awesome in his personality and service. I highly recommend seeing him for the sale of Gold,…read morejewelry, etc.

From the owner: Diamonds & Gold LLC provides diamond and gold buying services in the St. Louis, MO, arearead more