Helzberg has helped me with my last 2 bands that I've purchased. They have the answers super quick…read morefor me & can access my information just from my phone. They held a piece of jewelry for me that I was interested in while talking on the phone with them. I believe they're reasonably priced also for the quality you choose

One of the worst purchasing experiences I've had in my entire life. I purchased a ring for a close…read morefriend for $59.99 and the ring was too small so when I took it back to get It sized up I was informed that I could buy two get one free of the same ring( Stackable rings). I was told that purchasing a plan for the Rings would make it easier to size the Rings so the store clerk was supposed to return the first original ring and then re-ring me for two rings and I'd get a third ring for free. But it did not happen that way ATTTTT ALLLLL!!!!. They ended up charging me for all three rings and when I brought it to their attention that the original return was not transferred over and I was charged for the third ring they refund the money for the third ring but they did not refund for the first ring. Nor did they apply it to the new order. So all together they charged me $283 for four rings and plans when all I should have had to do was just purchase a second ring because I already had a credit of $59.99 for the first. So basically before taxes I would have only had to pay $119.96. since then I've spoken with the stores manager I've spoken with the customer service who referred back to the store manager to get the same false information. They refuse to refund me the money that's owed to me. Instead of doing what's right they'd rather steal from their customers and expect them to return to continue to purchase products from their store. Yet not to mention I was in their store for almost 3 hours as they try to ring unring re-ring my purchase in my plans and voiding information. I literally have seven receipts from the store from a 3-hour span. If you're going to purchase a wedding ring, engagement ring,a friendship ring, a bracelet, a Mother's Day gift or Father's Day gift I strongly suggest you not do so and go to another jewelry company like Kay's or a company that can provide the quality of work and service that your loved ones deserve. Because I can guarantee you if you go to this store you are not going to get it. #SupperFail@HelzbergDiamondStore

We took two diamond wedding rings in to get appraised for insurance purposes. We were told the…read moreappraisals would be done in a few days. A few days passed and no appraisals. Was told they had ad a computer software issue and they would be available the next week. Then were told they we mailing them to us. NEVER received. Don't waste your time. Horrible customer service.

Walked in, hoping for some help one gentleman was very polite and tried helping me out and he…read morereally didn't know the answer to how he could fix my jewelry and then he hand it to this other gentleman and the other gentleman just blatantly says that my jewelry is fake when I bought it in Miami for $600 but he touched it and it was fake and then I had the nice guy check it out and make sure and it was real and the guy with the attitude had nothing to say, and was being very rude Honestly terrible experience you go somewhere asking for help not to be backtalk do better. Yeah, and this is the guy with the chrome heart bracelet. if I could give you guys zero stars I would, but just because that gentleman was nicer and more respectful just because I look young you don't treat someone different.

In today's world, business is largely driven by social media, but when coupled with vis-à-vis…read morepersonal service, this is paramount. Michael George, president, and CEO of MSG Jewelers is exceptional. His expertise is a welcomed combination of years of industry knowledge and interpersonal skills that truly sets him apart. Trustworthiness and honesty are sought-after attributes in this business, but most of us don't know where to begin. Start here. You'll love where you end up. I did!

I worked with Mike George on an stone upgrade for my engagement ring. I live in Texas but we easily…read morecommunicate via phone, FaceTime and email with exactly what I wanted. I am very please with the results!!

This is wonderful family business. Paul is very great to work with on finding something special…read more He helped me with my coin collection and has designed some old jewelry I had to today's look. Love this place. Paul, Cathy and Tommy, thank you for all your help.

I am filing this complaint regarding a custom jewelry transaction that remains unresolved. I…read moreentrusted the business with my personal property and paid a deposit for a custom ring. During the project, we were unable to reach agreement regarding the design. I requested cancellation of the project and the return of my personal property and deposit. The business has refused to return my property without additional payment that I dispute. The matter is now pending before the court, so I will not argue the legal merits here. My purpose in filing this complaint is to document my experience and to request the return of my personal property and any funds the court determines are appropriate. I have retained documentation, communications, and payment records supporting my position and will present them through the legal process.