we have always had problems with my anxious dog because he hates when we touch his face. but he…read morelooks so good! thank you for being able to groom his face!

I've brought my 14-year-old Golden Retriever here for grooming 6 or 7 times over the past several…read moreyears because it's conveniently located and they've always done good work. On my most recent visit, however, our bill had increased by about 35%, including a $20 "infrequent grooming" fee. I understand businesses need to raise prices, but this fee caught me off guard because we bathe and brush our dog between appointments. When I dropped my dog off, I jokingly said, "Everything the same as last time... except the infrequent grooming fee." I intended it as lighthearted feedback, not a confrontation. Instead, the owner immediately responded by telling me I was welcome to go somewhere else. The conversation quickly became heated. I'll own my part in that. I wasn't perfect either. But what disappointed me most wasn't the fee itself; it was how quickly a simple comment was met with defensiveness rather than a conversation. As a repeat customer, I hoped my feedback would at least be heard. Ironically, I think there's an easy solution. Instead of adding an "infrequent grooming" surcharge, why not simply offer a loyalty discount to customers who come in more often? The end result is similar, but it feels like rewarding customers instead of penalizing them. To be fair, they do decent quality grooming, and I have no complaints about the care my dog received. Unfortunately, after this interaction, I was asked to take my business elsewhere. We've since found another groomer we're very happy with. I genuinely wish them well. My only advice is that customer feedback, even when you disagree with it, is worth listening to. UPDATE: Thank you for your response. If you were looking to come across as confrontational, argumentative, and defensive, well, then you nailed it.

This grooming salon and store is a gem! I discovered this mom and pop shop and their grooming…read morebusiness when I asked about groomers in the area in a Facebook group- Top Dog came highly recommeded! When you step inside, you are surrounded by all kinds of healthy natural treats, a wide array of dog food choices, and cute apparel for your pups! What really blew me away was how responsive Rob the groomer was. He met with me, discussed grooming options, and was transparent about pricing, which was super fair. When it came time to bring in my girls, he did an incredible job washing them, cutting their nails, brushing their teeth, and giving my labradoodle the exact cut I had wanted for her. I was impressed by Rob's friendliness and expertise. Jazzed by his amazing work, I set up a second grooming appointment. I knew I had to do it in advance, because Rob can get pretty booked up! About a week before bringing my pups in, my labradoodle had terrible diarrhea and made a mess of herself (and my place). I reached out to Rob, and he told me was totally inundated with appointments, but would fit her in just to bathe her. Later that day, I dropped off my very dirty and soiled labradoodle. When I came to pick her up, she was a vision! She was sparkly white and looked like she had a Brazilian blowout! The amount of compassion and level of attention he still managed to give her on a very crazy day brought tears to my eyes. Today was both my pups' appointment day. I got to meet the owner Andrew, and he is super engaging and passionate about his space. I was again completely dazzled by how clean and well cared for my dogs were. I am grateful to Andrew, Rob, and this place of business for being so fantastic! It is no wonder Top Dog was suggested repeatedly to me, and now I highly recommend them, too!

Love taking my 3 dogs to the groomers. They work fast and are very friendly. My dogs don't get too…read morestressed when coming here. I recommend them for your grooming needs.

Cees and her Team are great. We bring our Australian Labradoodle in for her bath and cut every 5…read moreweeks an I use tbe self bath every 2 weeks. The staff are great. They really like dogs! Our Laney actually wags her tail when she see Cees! Highly recommend this Groomer for your pooch!

Convenient location for a quick dog wash after the beach. Location was dirty and needs some updates…read moreto be a quality wash facility. Staff was pleasant and kind.

This was our first time ever having our 3 cats professionally groomed and I was pretty nervous as…read morethey can be a little difficult to work with. Tom took the time to work with each one and the whole experience was way less stressful than I expected. My most stubborn cat was so calm!! It's clear Tom genuinely cares because they came back looking absolutely amazing and happy! I couldn't have asked for a better experience. Thank you so much Tom, we will be returning!

Phenomenal communication, care, quality and efficiency! Will be using this service from now on.read more

My little shihtzu is older. She goes in wagging her tail and comes out wagging her tail. That's all…read moreI need to know. Lisa has been super responsive since the first time I contacted them last year through yelp. They do a great job. Full bath, glands, nails, cut is $50. It takes like 3-4 hours. Street parking is available right out front or on the side streets. Across from Bagby and Vital on PCH.

Always great and looking handsome!! My boy Bandit is so well cared for when bathed and groomed by…read moreLisa.

Love this wonderful grooming place! Took my dog here for the first time and wow, the owner was so…read morefriendly and truly wanted to make a great experience for both my dog and me and they did just that'. I was so happy to pick up my dog to see him for the first time being groomed since we got him as a puppy and he looked so adorable that I almost cried. So happy that I asked to be booked every six weeks!

We've been taking our dogs to Viva La Pooch for nearly 15 years now, and we will trust Oudette with…read moreour pets forever!! She and her partner and staff are have always been so kind and patient with our dogs. Our girl Bella is getting older now and is having more issues with her anxiety especially at places like the vet and groomer. Oudette knows all her tells of an oncoming panic attack and is quick to call me whenever we need to step in to pick her up early. They are all so accommodating of her needs and are willing to fit her into the schedule at a time that is least stressful for her. I appreciate all they have done for our pets over the years, they truly make me feel safe knowing my babies are in good hands.

Megan has always made Harper look so very handsome. We are very pleased with the services provided…read moreat Salty Dog with Megan.

Casey is amazing. We have taken our little Maltese to quite a few places. But she's the only one…read morethat gets the cut perfect every time. We take in a dirty little shaggy dog and we pick up a beautiful dog perfectly groomed and smelling wonderful. I can definitely recommend this business.

Barney gives it 4 paws up! I am happy to recommend Kim and Chris, they work out of their home and…read moreall I need to do is call before I come for Barney's nail trim. Don't be put off by the house or the herbal aroma...it is in a good neighborhood & I am happy to help support them and their business...they are very flexible and Kim is a true dog whisperer. She picked up Barney (who was panting and anxious) even after I warned her that he bites and calmly held her palm in front of his nose and he settled down within seconds! Kim explained that he was hyperventilating (due to anxiety) and it is like breathing into a paper bag for humans. You can learn something new everyday :)

Amazing job my babies Mochi and Cleo love her and her cuts All done with loving care thank you…read moreagain Auntie Kim