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Banfield Pet Hospital

3.4 (61 reviews)
Closed 8:00 am - 4:00 pm

Services - Banfield Pet Hospital

Pet physical or wellness exam

Pet vaccinations

Banfield Pet Hospital Photos

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Reviews With Photos - Banfield Pet Hospital

Appointment confirmation
Shaina P.

My mom went to drop off my dog for her appointment. She accidentally went to the wrong office and was 10 min late, tried to call multiple times and no one answered. The appointment was a 9:45AM drop off. When she arrived she was told that the appointment was in person and she was too late because the appointment was at 9:30 and refused service. I called to ask what happened and was met with disrespect and was told that because the receptionist changed the appointment time she can't see what it was actually scheduled for. She said she didn't understand my confusion because I was given an appointment for the next day so there was no reason for me to be frustrated. She refused to give me her name and she kept repeating "what do you want me to do, you have an appointment and I wasn't rude to her, she was late and it wasn't a drop off". Happy and thankful I got another appointment, don't appreciate the attitude when all I was doing was asking for clarification of why my mom got turned away. After my cat passed away (same day in office appointment) they required us to pay the full contract for the rest of the year on top of the $400+ fee for putting her down. Then required me to make a second and new account for my dog that wouldn't keep her past history in order to stop payment for my passed cat. The veterinarians are so sweet and knowledgeable but the staff and banfield customer service is horrendous.

Chachi Rose
Zipora K.

A pet hospital is only as good as it's Vets. DrZeiss and Dr May are the best all time Vets. So lucky to have doctors l that are so caring, so experienced, and so knowledgable..

Gizmo the pet I had to put down

The vets are good and explain your pets visitI had a wellness plan with banfield hospital. It provided discounts on services. Visits and vacines are covered. Discounts on medicine. But I had to put my pet down and the wellness plan wants me to continue paying for her plan until her plan renew in February. They said they would wave three months but I am still responsible for $119.00. I'm disabled and on a fixed income. How can this be fair.

Normally we don't go to Banfield or Thrive or Vetco facilities. Our almost year old pup was in originally today for check up & microchip. She struggles going to the vet due to not having the best first impression / experience at the vet in Fallbrook. They (at Fallbrook) refused to even put a finger on her, I had to hold and do all the restraining myself. My pup started barking at them when their tech came in the room as if she were greeting a child and not an already anxious dog, and if anyone is even somewhat aware of needs for a fearful/anxious dog that isn't how you approach them. At the end of our last visit for Fallbrook vet I was told my dog is aggressive and that she was 100% done with her vaccines (i theorize they just didn't want to see her again - only due to the comments made multiple times to my dog; im fully aware of being cautious around a fearful dogs and i personally work with them daily, I understand but with their field of work it was horrible to see) Fast forward to today, we had an appointment for our girl at the Banfield on College Blvd. They informed us she was in fact not done with one (PARVO!! SO IMPORTANT TOO!!!) So we got that updated and honestly I think my girl sensed she was in a better environment and they truly cared to meet her anxious needs. Thank you for being patient with our anxious girl, we deeply appreciate it. -From fearful/anxious pup owners

Bailey in the patient room. He was more excited than nervous! He gave all the techs kisses!
Jessica N.

Our dog Bailey was neutered here. He is quite a character...not to mention a hand full. The techs and veterinarian were very patient with my red heeler (that's his breed) after we picked him up he was still a little too excited so they prescribed him se meds and let me pick the amount so that it would last until his follow up. Clear instructions were given and paperwork was clear and not too hard to understand. Bailey had another appointment in 2 weeks for some shots! Also they have pet insurance...it saves you a ton of money!!!!!

Aiden G.

I took my dog here to get his shots and we were amazed! Dr. Koch is so helpful and kind! He will answer any of your questions with a lot of patience. I did have to here my dog scream while he was in the back getting his shots which was kind of sad. Overall, Banfield Pet Hospital is a great place to treat your dogs.

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Ask the Community - Banfield Pet Hospital

Review Highlights - Banfield Pet Hospital

Koch have been wonderful with our dogs.

Mentioned in 6 reviews

Read more highlights

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Surfside Animal Hospital

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HUGE thank you to everyone that helped my dog Luna out on Saturday. She accidentally drank some…read morePinesol, to which I freaked out because I had no idea what would happen next. I called, they picked up immediately, and let me know to come in asap. My fiance and I came in and they helped Luna right away. Although I was terrified for my dog, all the staff worked together to help her and help ease the nerves my fiance and I had. After a day full of anxiety and crying, everyone said Luna behaved super well, and were so compassionate towards the situation. I seriously can't thank you guys enough for everything. Im so grateful for how it turned out, especially cause with pinesol it could've gone much worse. THANK YOU

Absolutely unacceptable experience at Surfside Animal Hospital…read more I brought my dog in with a BROKEN LEG and paid good money for what I thought was professional care. After taking X-rays, I was told she would be fine with just a splint and that surgery was NOT needed. I trusted that advice, because that's what you're supposed to be able to do when you go to a vet. Days later, I get a voicemail from Dr. Goren admitting that after "really reviewing" the X-rays -- including images they already had but somehow didn't properly review -- they now believe my dog actually DOES need surgery and that it may not heal correctly without it. So my dog was sent home in pain with the WRONG treatment plan because they didn't even fully review her imaging the first time? That is not a small mistake. That is negligence. This delay could have serious consequences for my dog's recovery, all because of a lack of attention to detail. What makes this even worse is the emotional stress and complete betrayal of trust this has caused. As a pet owner, you rely on professionals to guide you during scary situations like this, and instead I was given false reassurance that directly impacted my dog's care. I paid for professional care and instead got careless decision-making and a complete lack of thoroughness. Now my dog may have to go through more pain, more stress, and more expense because of their mistake. If your pet has anything serious going on, do yourself a favor and go somewhere else or get a second opinion immediately. I would not trust this place with my pet's health again.

Alta Mira Animal Hospital

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All I can say is that everyone at Alta Mira Animal Hospital are the most kind and compassionate…read morepeople you will ever want to care for your pets. We started going to them over 10 years ago when we first got our beloved pup and when he passed away last September, the love and compassion they extended to our family makes me tear up today just thinking about it. They treat you like family, every time you go in, and you come away knowing they love your pet almost as much as you do. They are indeed the best!

Last week I took my cat for a full exam. I took photos and videos during exam to show my husband…read morelater how well behaved our cat was. Then at home we noticed at no point Dr. Dodd examined my cat . She listened to my concerns about a fat bump my cat had under his skin and recommended cytology . We left to think about this costly procedure. She also told me I should buy the intelident chews for $16 from her office because the brand she sold was pharmaceutical grade and only could be obtained in her office . I did purchase it. Then at home watching the video clip we saw the entire time she spent with my cat was 6 minutes which mostly I talked . At no point she examined my cat . She didn't touch the body, skeletal, neurological response, she didn't listen to lungs and heart . Didn't use her stereoscope at all. Then I called the office and asked Liz at the front desk to forward me the medical notes . She did . In this record Dr. Dodd noted there was no heart murmur and lungs were clear. Lymph nodes within normal limits and etc. she noted things that she had not examined . I called the office back and told Liz that I was calling to give Dr. Dodd an opportunity to set things right ( didn't ask for a refund ). Hoping for a 2nd visit . Dr. Dodd called me back and said this office wasn't for us and she reimbursed the $80 visit . By the way the inteldent product she sold me for $16 is available on Amazon for $8. In good conscience I felt important to leave this review that maybe this office, not only is not for me but also is not a fit for other cat owners who are looking for a quality care.

Dorado Animal Hospital & Surgical Center

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My dog Attila needed to get some back teeth pull out, he was had an infection…read more After visit a vet , I decided to get a second opinion , I went to " El Dorado Animal Hospital " , Dr. Perez and his staff are great , Dr. Perez explain everything about the surgery to pull the bad teeth from my dog. I was concerned about leaving him like usually is in any vet, he's an old boy, but they give him a little shoot to sedate him with me there so he never realized I left and they call me when he was starting to wake up, so I was there for him. Surgery went very well and today he's back playing ball. Dr. Perez is our vet now for my 2 Dogs, I am glad I found this place. Thank you guys !!!

I can't say enough good things about Dorado Animal. The care my dachshund, Newton, receives there…read moreis truly exceptional. The entire staff is attentive, compassionate, and clearly dedicated to making both pets and their owners feel comfortable every step of the way. What really sets this place apart is the vet. He consistently takes the time to explain everything in a way that actually makes sense--sometimes even using diagrams to break down medical concepts. It makes such a difference to fully understand what's going on, rather than feeling overwhelmed by complicated medical jargon. I always leave feeling informed and confident about Newton's care. On top of that, their pricing is very fair, which makes quality care accessible without added stress. Because of the amazing experiences I've had, I've referred several family members and friends--and they've all had equally positive visits. We truly love Dorado Animal and are so grateful to have found such a trustworthy, knowledgeable, and kind veterinary team.

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I have a FELV cat that needs attention to his needs, being I am a foster Mom I want to give kudos…read moreto Coastal Animal Hospital They took my cat in right away to examine him and do blood work, he put up a fight but the staff was unbelievable in caring for him Dr Gibbs is amazing, he was caring, and the following day he emailed me with results. He gave me suggestions for taking care of him and some meds to help him. The staff is amazing. I have never been in a animal hospital where they showed concern Since I am a foster mom and have taken the cats to various animal hospitals Coastal is by far the most professional, caring ,staff and doctor Gibbs is amazing You can see by the yelp reviews that I am not the only one who thinks highly of them Thank you Dr Gibbs and staff for treating my cat with respect, and care

Took my 8 month old dachshund JACK IN ON SATURDAY for his first vet visit. From start to finish…read morethey were amazing, professional and kind. Rose who booked our appointment also carried him into the office for me. I have a bad shoulder and he was in his crate. BEAU who weighed him, gave him his rabies shot and trimmed his nails was kind and gentle since he is very shy. Last but not least Dr.Kyle Krellwitz spent alot of time with me going over Jack's diet, and his personality. He suggested the name of a trainer to work with since jack is shy and he also has sensitivity to sounds which make him bark.

Rancho Del Oro Veterinary Hospital, Inc

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A neighbor recommended this vet veterinarian, and I'm so glad I took their advice…read more So my little girls be becoming here for just over a year And you can tell from the doctor to her entire staff they love animals They treat my little girl as if she were there very own So why am I writing today's review? Last week we had a follow up appointment My little girl did something a few months ago and came up with a limp We had an appointment last week And here's the reason for today's review So the appointment was last week and our follow up appointment is not for a few more weeks But today the veterinary assistant gave me a call to follow up to see how my little girl doing To me that's going the extra mile taking the extra step it shows they really do care And I know they care I have an Akita and they shed year-round and twice a year they blow their coat. While mines blowing her coat now, and I can sit there for hours, plucking away and brushing away watching the mountains of fur When I take her into the office, the assistance come over and they do a little plucking themselves. It's very therapeutic. But again the review is really based on what happened today that phone call meant a lot, knowing that they were thinking of my little girl and that they were checking up on us Thank you, Dr. Moris and staff you are the best

I've had such great experiences at Rancho Del Oro Veterinary Hospital!…read more The staff is always very friendly, welcoming, and attentive! Dr. Morris is an absolute pleasure, so knowledgeable, caring, and easy to talk to. You can really tell that he takes the time to listen and truly cares about both pets and their owners. I always feel confident bringing my pet here knowing they're in such good hands. Highly recommend!

Banfield Pet Hospital - vet - Updated July 2026

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