Our dog always looks so great after his day at the spa ! They take time and listen to what we want…read more. They are attentive to detail and are great communicators .

Amazing pet spa and staff! My Pom Rocco always looks awesome after an appointment at scruffy to…read morefluffy!

Excellent service. Our pup was happy & clean following his grooming with Pampered Pup. An amazing…read moreservice!

Catherine was AMAZING with my Jack Russell Terrier, Benny…read more We had great communication prior to the appointment. She was on time and professional, answering all of my grooming questions. She definitely loves what she does,Benny kissed her when the appointment was finished! He looks and smells fantastic!!

The people who own and work here genuinely care for their clients and fur babies. I have been…read morecoming here for years and have been always happy with the results and the care shown for my pets.

Beware! triple booking is why you can't pick up your pet for four hours! They stop the grooming…read morebetween steps to take care of other dogs waiting and the whole long process leaves your dog barking and anxious! it is chaos in there! i know because I got there early and asked why it takes four hours?!! it's a money making puppy mill mentality!

Oatis is typically nervous with groomers (especially if their males) but she was great. I've been…read moretrying to find a long term groomer and I did.

I have been to several other dog groomers in the local area and they don't even compete with this…read moreplace. I have a toy poodle and I have finally found a place that is able to properly cut her hair. I am beyond blessed to have found this place I highly recommend it.

I could post so much about this place. When I say so much it's all amazing stuff. I take my dog to…read morethem. I would not take her anywhere else ever again. I'm not good with names, but the woman there is the best. My dog loves going there. She gets excited to go when I tell her pretties. If you never tried this place for your pet you are definitely missing out. Check them out. 5

I've been taking my dogs here for years and the new ownership is fabulous. Well organized, helpful…read morestaff and top notch groomers. Convenient drop offs and pick ups. My two Frenchies love their grooming visits probably more so for the attention than the actual baths! Highly recommend.

First time taking my dog here and will most definitely be the last of i could give this place 0…read morestarts i definitely would , i have been trying out different groomers for my dog for a few of her grooming's now but i have never experienced what i have with this location ... my dog was booked for a appointment weeks in advance for a full grooming service at 8:30 am , now i understand that there is no set timing on how long it takes to groom a dog but please keep in mind my dog is very tiny and barely 50lbs, they ended up taking over 6 WHOLE HOURS to groom my dog for a 8:30AM appointment my poor baby had not eaten for that whole time, i ended up picking her up at about close to 3:00pm that day. I have brought to her to multiple groomers since her last permanent groomer and i have never had any of them take such a large amount of time to groom her like this on top of it all she was trimmed very unevenly and over all horribly , She also tends to get Tear stains in the eye which usually get removed by the groomer as much as they can and i got her back with her eyes pretty much the same very dark and stained not much done to them, overall a very unpleasant experience and for the price that was paid ($100.00) it was definitely NOT worth it.Won't be retuning or recommending anyone here in the future. ****HAD TO UPDATE MY REVIEW BECAUSE I CAN NOT RESPOND TO THE OWNERS COMMENT below******* ... but there is absolutely no excuse on why a dog should take 6 hours to groomed and i was the one who called you around about 2:15 that afternoon you told me Chanel would have been ready in 45 minutes after our call at 2:15 so it was not that that's when i could make it there it's because that's what was told to me over the phone at that time . I did not get a call back so i made my way there on my own terms being that she had already been there WELL OVER 5 hours it could have been from 8:30-2:00 or 8:30-3:00 does not make any more of a difference from the fact that you took so long with my dog for something i could have done at my home with a pair of house scissors and a shaver and as for the part where you said my dog was dropped off last????.. your location opens at 7:30 am so how is a 8:30 am appointment your last appointment of the day it makes absolutely no sense ? That is something that you should take accountability for as a owner to make sure your groomers aren't over booking their clients my mom was 100% unaware that this would take 5+ hours because if that was the case we wouldn't have called as many times as we did to check up on her & we most likely wouldn't have brought her to you at all & she was also unaware of the fact that you were going to shave her she discusses a trimming with you and another thing My mom came in at 12:00pm to pick up Chanel and you never said anything about it taking an extra 4 HOURS your professionalism is terrible take some accountability because after reading through half of your reviews I'm clearly not the first or the last person this is going to happen to, she has gone to PROFESSIONAL places with more dogs and they have done way better work and taken way less time with her , at the end of the day the price does not matter to me it's the quality and you took hours with my dog to make her look like a shaved rat with no type of effort to even clean her tear stains something that every other groomer i have taken her to to does with no complaints or EXCUSES do better Angela because i don't see your business lasting much longer i will make sure to tell everyone i know about your professionalism it's disgusting clearly your the one who cares only about the money in this situation and on top of it all trying to make your clients look like liars isn't a good look either again take some accountability.

Emailed Tracey and scheduled my cat to go in and I just wanted a bath and hair cut. She said the…read more$100 included ear cleaning, nail trimming, and cut. I drop off my cat and smells like the place hasn't been cleaned since the early 2000s. None of the staff were friendly and had rbf but I still had a positive attitude. They call me an hour and half later to let me know she's ready (I thought wow that was quick). I take her home and her nails are still long and her paws weren't even trimmed. My cat doesn't even smell like shampoo. Talk about scammers.

Please don't take your animals to this place. They abuse animals and have no remorse or take…read moreresponsibility for it. I took my cat today Wednesday, January 13th, 2021 and my cat came out with serious injuries. When I looked at my cat the wounds were deep. The groomer took no responsibility for this and didn't seem to care. I took my cat immediately to the Veterinarian and they said that she needed stitches, as well stated that the wounds were fresh and looked like they were done with clippers. I beg you animal lovers out there to please don't take your animals to this groomer. Please see the pictures and judge for yourselves. I have reported this business to the better business bureau

I have been getting my dog groomed for a couple of years at the Plaistow location. For The most…read morepart I was overall happy. Last appointment the didn't clean his ears at All and I put my finger in his ears and it was covered with stuff. All they said was we tried. They didn't suggest taking him back and trying again. When I suggested that they said NO. He is done. When I went to pay the price was increased by $10. When I asked about that they said that's what the computer says . Now they have banned me because of complained of the bad service and the price increase. Do yourself a favor and go elsewhere. No communication. Poor customer service and just a poor overall experience. You would think after being a loyal client my treatment would be better.

DO NOT....I REPEAT DO NOT BRING YOUR PET HERE FOR GROOMING!!!!!…read moreBefore booking my first appt with these fools I made them aware my baby does not like grooming....at all.they assured me they were more than capable of dealing with difficult pups(LIES).....$97 +$40 top. They did a shotty job. I let it go. Tried booking another appt which they canceled due to my pups past behavior.....WTH?????

love, love the grooming care and services individualized care for my dog's special needs!read more

While I dont want everyone to know about this lovely place - everyone should! Free dog staff and…read morecompany are amazing! Boarding our 7 month old frenchie, Mango with them made our vacation that much more relaxing! Daily pictures posted, texts to check in and one happy tired puppy at pick up! Thank you thank you thank you!

LOVE THIS PLACE ! Erica does a great job with our long haired german shepherd Storm She has soooo…read moremuch fur and they always give her a break in between which really keeps her stress level down ! And we loveee the cute little bandanas 10/10 would recommend!!

Great people! Took wonderful care of my new rescue dog as she got her first grooming.read more