We have entrusted Pets Are Inn with Pippa's care for more than 14 years, and we couldn't be…read morehappier. Pippa is always delighted when Carol arrives to pick her up, and we know Pippa is in loving, capable hands. Each time she stays with a host family, she's treated as one of their own, with the same affection and attention she receives at home. We have complete confidence in the care and professionalism of Pets Are Inn. Thank you, Carol, and the entire team, for providing Pippa with a warm, welcoming home stays and exceptional care whenever we're away. Margaret N

We love Pets Are Inn St Paul! A+ dog-sitting service! We have used their dog-sitting many, many…read moretimes over the last five years, for several of our dogs. They literally pick up our dog, bring him to a host family, who watches the pup like they are a family dog. Their fosters literally treat our pets like their own, like family, and the owners love their work and treat the pups like they are on a mission to make the world a better place by treating dogs in a loving manner. You get photos and a letter, and I recommend them 100%! We love this service, and are so grateful they are in our area! A+

always have excellent service. Staff is very friendly. Can get tough to get an appointment but they…read moredo reach out ahead of time to get you one. Been with them for a few years now and have no issues

Quality issues Our male cat had an issue with going to the…read morebathroom. Upon the first visit it was not properly diagnosed. They did lab work and results and never reported to us. After a family veterinarian referred us to https://veterinarypartner.vin.com It was amazingly clear it was urinary related and serious. (How did they not catch this before when our car literally exhibited all symptoms?) They scheduled an appointment the next day then wouldn't see our pet after they mixed up the appointment time. All these factors together combine to disarray at the front desk, and questionable quality of care. Perhaps for wellness visits they are fine, but if you have real issues with your animal you may want to look elsewhere. We did and we won't return.

Carrie is a great petsitter and reliable! She even got my cat to come out from under the bed, which…read moreis a feat for a person she only sees when I am gone. I feel grateful to have found her as she goes the extra mile and sends me pics of my cutie when I can't be there. Thanks, Carrie!

Carrie is the only one I will leave my 2 cats and 2 yorkies with when I travel…read more She is a very reliable pet sitter. My pets love her, I know my pets and house are in good hands when I can't be home. Julie Longenecker

Brought my dog in and he had the best time ever, the staff was amazing and did a wonderful job of…read moremaking sure my anxious puppy was safe, and well taken care of. Dogtopia of Woodbury exceeded my expectations. Would recommend to anyone.

Took my 1 year old pup there for the first time today. We will be back! I was nervous as this was…read morehis first time in doggie daycare. He was there from 9-4 pm and he is exhausted. LOL Everyone was so nice & pleasant and they explained their process and told me they would let me know how it was going. About an 1.5 later I got a call and he had already made a friend and they were playing together. So happy!

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

I used Steve's services for the first time last week. When I returned from my trip, my cats were…read morehappy and well-fed. I knew they had been well cared for since they acted as if I had never been gone at all. I would recommend Steve to anyone who needs pet care.

Steve was a blessing for us! He brought peace of mind to us as dog parents! The care was impeccable…read moreand we loved the pictures and updates while we were away! Could not have asked for a better person to care for our dogs!

Super personable and love the services! We've boarded our dog there multiple times and bring him in…read morefor baths and the staff are great! It's a small family owned business so I love bringing my dog here. They've done a better job here than the big name chained shops (won't name). Will bring my fur baby back always!

Pepper is fantastic and my Brady LOVED his time spent there these past 7 days. Thank you SO much…read morefor taking such great care of him. It's such relief knowing that if I need to board him or give him access to day care, I know he will be in great hands. Thank you again, Pepper! (Hopefully be back in that area next week!)

Great service love She cares for My little things of Joy. I am a very satisfied customer.read more

From the owner: I specialize in caring for animals read more

I was blown away by the above and beyond care of our puppies & lizard, the outstanding…read morecommunication and follow up, and the heart felt extras Brittney did for our pets. She even picked up extra crickets as treats! From Wags to Wiggles will be my go-to, first choice recommendation from here on out for every type of pet care. Incredibly grateful for this affordable, yet incredible, service Brittney provides.

My husband and I are very confident in the love and care our pups receive whether Brittany and Gary…read morevisit them for a walk during the work day or stay with them when we go out of town. We have had many pet sitters over the years and I can say without hesitation that Brittany and Gary are the best. The time to pet app is wonderful and easy to use. The communication is exactly what we need because like every pet owner we worry about our pups when we are away. We get regular updates and photos and our pups look so happy under their care. A bonus that I didn't expect - Brittany did all the laundry and dishes from the stay and I didn't come home to the extra work.