They did an amazing job on 2 young Brussels Griffon puppies cutting their fur into a summer cut.

BAD GROOMER: After getting my dog groomed here several times, the groomer then called to say that my dog bit her and I had to medicate the dog next time. I medicated the next time and the groomer canceled last minute while I was on the way. My dog has been groomed by several other groomers since and they all had a great experience with my dog. Clearly the groomer was rushing and did not make my dog feel comfortable. I will not have her groomed here again. BOARDING: When the women came out to get my dog during drop off, my dog was anxious and did not want to go inside with them--big red flag. I always chose the In-home Stay boarding service since my dog has separation anxiety. For a recent out of town trip, I booked that service as usual. K9 made no attempt to tell me that the In-Home Stay was not available due to renovations and I was not informed until I arrived that morning. I called to get an update on my dog later that day and I was told she was very uncomfortable and scared. The next day I called all day long and NO ONE picked up the phone. I also left voicemails that were not returned. The next day, I got an update that my dog was doing great but I didn't believe that. I will never board her again after this experience. I have not tried the daycare. read more

If you love your pet, LISTEN TO ME: DO. NOT. TAKE. THEM. HERE. We've been going to this place for over a year, and I honestly don't know how we let it go on this long. Every visit has been a headache - botched cuts, services we paid for never done, constant communication issues, and even them asking for a tip over the phone before we've even laid eyes on our dog. And that's just scratching the surface. But TODAY? Today crossed the line. They charged us $80 for a bath when we thought she was getting a full groom. I had to ask for a photo, and when I saw it, she looked exactly the same -- my cocker with long, thick hair, no cut, no trim, nothing. I questioned the price, and the girl at the desk brushed me off with, "I don't set the prices." Then the manager, Lisa, gets on the phone like, oops, wrong price. So nonchalant. No accountability. I told her we've had issues since day one, but because the pickup/drop-off is convenient, we've tolerated it...until now. I asked for a refund so we could get our dog and be done, and she flat out said no. Claimed their "new system" didn't even show I'd been a customer for over a year. Said everyone there was new, including her. Zero care, zero concern. By the time we hung up, she made it obvious she was done talking to me. Then my husband goes to pick up our dog and hears a dog SCREAMING in the back. Not barking. Not whining. Screaming. Over and over. He's not the type to interfere, but it was so bad he had to check. Just as he gets to the door, the kennel tech comes out and says, "You'll need to come get your dog, she's freaking out." Our dog comes around the corner looking terrified. My husband immediately called me, shaken by the sound she was making. He said it was so incredibly loud that he could hear it though the building with the door shut. I called Lisa right away. Her response? "No cameras back there. She tried to bite the tech." Excuse me? Our dog has NEVER shown aggression. She's been in daycare, groomed countless times, lives with three toddlers and an 8-year-old, and is the gentlest, most patient dog you could imagine. What my husband heard was fear, not aggression. Something happened back there, and they are hiding it. I told Lisa this was unacceptable and that they clearly did something to our dog. She brushed me off again and refused to let me speak to the kennel tech. Her exact words: "She's going to tell you the same thing I did." The arrogance. The disregard. The complete lack of care for the animals in their charge is disgusting. When we got our dog home, she was guzzling water like she hadn't had a drink all day. This place is dangerous. They are careless, unprofessional, and unapologetic. If you care at all about your pet's safety and well-being, DO NOT TAKE THEM HERE. read more

They do a good job with my fur baby. He always looks good and they are kind. I love their work.

We're totally heartbroken after learning our healthy 10 year old Yorkie (Amari) died while being boarded at K-9 Bath Body & Boarding. If he was old or sick we could've been better prepared, however the thought of him passing alone without us hurts. He'd had all his shot, clean bill of health as of his last Vet appointment. They just returned our beloved Amari to us died and wrapped in a blanket. The owner didn't even greet us to offer condolences or nothing. Hopefully, soon we'll find out exactly what happened to our baby!!! read more

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If I could give zero stars I would. They do not do appointments for grooming, you have to drop your dog off in the morning and leave them all day. Knowing that, we paid extra an extra fee they offer for your pet to be the first one groomed that day. We checked with them to make sure they didn't offer that for more pets than they can handle. They assured us that would not be the case, and that our pet would be the first one back. Two hours after dropping our pet off I called to see when he would be done and he had not even had the grooming process started yet. Our pet has severe anxiety and cannot be left in a kennel (we do not board him, ever.) which is why we paid for this service. Will never go back again. read more

I have been putting off getting my dog groomed since he is older and not doing well. I voiced my concerns before making my appointment and was matched with a groomer her was able to meet all his needs! I submitted his vet records via text and was able to say exactly what I wanted. Since my dog is older and can't stand for long I opted for the "express" package. It was a little more money but I knew he would be done sooner. Honestly, even with the express it was cheaper than taking him to the pet store groomer, and they did high quality work! I called to make the appointment and was fit in that week. The employees come to your car to pick up and drop off your pet as well which is was convenient. read more

Pawtown Pet Resort - Max before haircut - Pet Groomers Near Me - Madison, Alabama

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Talented groomers, DREADFUL management/customer service! It saddens me to have to leave this review but K9 is not what it once was when it opened in January 2020. We were original, frequent, dedicated clients from the time K9 opened until January 2023. Their service *was* impeccable and the best in the area UNTIL the owners turned to greed and lost its mom & pop small business charm. It drove this long time, shouting praise & recommendations from the rooftops, dedicated customers away. Over three different grooming sessions in recent months, I was overcharged by $40+ (combined). I politely reached out via their online communication system AND to one of the owners in a social media message. I trusted Denise Edwards (one of the owners) when she replied that she would resolve it the next day. (Hmm, I am still waiting to hear back from her.) I ended up having to dispute the charges with my bank to get my money back. It made me hesitant to book another groom, wondering if I would be charged correctly. His most recent shape-up/trim was billed at over $12 more than their online system shows and for less work! If you're a customer, always double-check your billing receipt and their prices! In July 2022 I received a text from one of the groomers that they could not pluck my dog's ears, a service they offer. When I asked Tim Edwards (the owner) for further information, he told me his employees were bit. I asked why he wasn't muzzled in the first place, and he used a personal reason with his own dog to reason and provide hope for someday. However, my dog hasn't had any issues elsewhere! In November while my dog was boarding in their facility, I received a text from Tim asking me to leave a 5-star review. First, I will always give the review I think a business deserves based upon my experience (AND at the time I had already left a review - and it was 5 stars! I've since deleted that.). Secondly, we felt it was a bit unprofessional to reach out while we were on vacation (which he knew, because our dog was dropped off with him). I was curious why the sudden message and looked at his business reviews to see if there was something recent. I wasn't surprised to see that someone had just left a 1-star review, bringing his score down some. The person's review was justifiable. He replies to negative reviews, even if it's someone's opinion because he can not accept constructive criticism and always plays the victim. Most recently my bad and final experience was receiving this vile text message of him putting down another business after asking me what they did wrong. Tim stalks his competitors (and customers like myself apparently) and feel's it is acceptable to tear another business down. An absolutely disgusting and tacky business move. This is a direct reflection of his heavy ego in which he feels he is superior. I left this business quietly in January after having to dispute the charges with my bank and wanting to try a new facility. After I found out he saw my review on a competitor's page & sent me a text talking so terribly about them, I decided to not return and warn my friends as to who they are supporting if they choose to use K9 Bath Body & Boarding. read more

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Best place in Madison County area for poodles and doodles. You can drop off in your PJ's because they come to your car.

Improving customer service experience with all customers, maintaining a consistent hygiene routine with the pets before and after their arrival and departure. Changing staff behavior in their daycare facility. Ensuring the quality of service is maintained throughout all staff members. And remembering those pets are family and loved ones of someone, and should be treated accordingly, during the entire stay. Even with staffing shortages! read more

We have boarded our dogs here twice and been super happy with the care they received. We also get our golden shepherd groomed with their staff and he always comes home looking handsome and happy! read more

Best grooming we have ever had. Have 2 Yorkie Poos that are tricky to cut. Also their boarding is great. They come out to get ur dog which makes it easy but would like to see where the doggies stay. Also wish there were video which we are used to with our other home in Green Bay. Otherwise great place-wonderful people there. read more

Sookie always looks great after her grooming service, and she loves going to see her friends! My favorite place to take my fur baby. Never disappoints! read more

Pawtown Pet Resort - Sookie after her grooming service. She was excited to show me her new look, lol. - Pet Groomers Near Me - Madison, Alabama

We absolutely love this place. We use the Doggy Daycare and Grooming for our golden doodle, and boarding for both of our pups. Nothing but great things to say. Our pups are always exited to go, and sometimes we can't even get them to leave. Lol read more

I used this groomer for over a year & was very pleased with the services. I always had my pet bathed, cut, & usually ask for a de-shed. The last time I picked my pet up, she got in the car & laid down without greeting me with her usual happy talk & tail wag. She shook, releasing a cloud of hair. She remained subdued all day, unlike all other times. When I called, I got many different answers, none of them satisfactory. One bad apple can spoil the whole barrel. read more

Great service except the one time that my big fluffy labradoodle was shaved in the middle of winter (according to his summer cut) because the groomer didn't look at the request before she had shaved half of his body. . She did call to acknowledge her mistake and apologize profusely. Also, our little dog does not like people and they handle her so well and she lets them do what they want with no issue. The only place I will take my dogs! I only wish they wouldn't need to keep them for longer than 4 and 5 hours. They come home and head straight to their water bowls and spend 5 minutes drinking like they are dying of thirst every time. Could they possibly get a little water while waiting and panting for long periods?? Just a suggestion. read more