1. Pawz & Clawz Grooming

    1. Pawz & Clawz Grooming

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    Hightstown, NJ

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    Pawz & Clawz Grooming

    3.2 (9 reviews)
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    Response time

    4 days

    Response rate

    50%

    Services - Pawz & Clawz Grooming

    Bath and groom only

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    I first used Pawz and Clawz on July 7, 2021 on the recommendation of a friend. The owner, Szilvia, assured me that the well being of the dogs in her care were her top priority. We decided on a cut for my Mini Schnauzer, and I was very happy with the result. My dog was there for a total of 3 hours, which seemed to be the average time according to my friend. I decided to use them again yesterday, August 25, to maintain my dog's summer cut. I was concerned after 4 hours had passed and I didn't hear from them. I called and was told that it would be about another hour and a half. I picked up my baby and rushed out the door as I was on my way out of town and had a long drive ahead. When I arrived at my destination and finally settled down with my baby next to me, I felt several rough patches above her shoulder while I was petting her. On closer inspection, I was alarmed when I saw three bloody cuts inside a bald spot above her shoulder. I called Szilvia early the next morning and inquired about the wounds on her. Her immediate reply was to say that it was not her fault and that my baby must have injured herself elsewhere. I explained how that wasn't possible and she got very upset. She said that she herself worked on my baby and that she takes great pride in her work. I told her I had pictures and she demanded to see the pictures and hung up on me. Later, I received an email telling me she would call me outside of work hours, which she did. Her only explanation was that she used a different shampoo and that my dog had scaly skin (she doesn't). She apologized for not telling me about using a different shampoo and offered to do her next grooming for free. She did not take any responsibility for causing harm to my baby. I am livid that she was unable to apologize and be held accountable for something she had done. If she had told me that she had accidently cut my baby, I would be upset but more understanding as these things can happen. People do business with people they know, like, and trust. That trust was broken, and I can no longer go to Pawz and Clawz nor recommend them.

    Injured left eye with serious puncture wound

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    Golden Paws Pet Resort & Spa

    Golden Paws Pet Resort & Spa

    (25 reviews)

    Our dogs were dressed up in finest dresses that we bought them on our NOLA trip, and ready to…read moreattend the Mardi Gras party that was rescheduled due to snow last week when they were denied entry. Why, you ask? Because our daycare package ran out last week, and per usual, we were going to buy it the next time we attended daycare. Unbeknownst to us, they were canceled out of the party, without even a phone call. Lucy and Ethel have been going there 4-5 days per week since they were puppies for almost 8 years now, except during our trips. Why would today be any different? We called and made sure we were rescheduled for the Mardi Gras party, and now we're told it's full and they can't go. This is how they treat their long time loyal customers. We've been consistently buying 30 day packages for almost 8 years, when they first opened their doors. Time to checkout K9. We heard they have a pool. #Feelingdisappointed #Feelinghurt

    We love using Golden Paws for our 4 dogs. It is definitely on the high end price wise but you do…read moreget what you pay for. Not every boarding facility gave me access to the back areas for the tour but GP did and I was so appreciative. One of our dogs is very sensitive to being in a kennel environment as he was sent to the shelter multiple times before we adopted him. Golden Paws is nothing like a kennel; it's clean and beautiful and the noise level is very moderate from other animals and nonexistent from door slamming and other chaos. They are also flexible and allow us to have one dog in day care while one gets solitary play and the other two see each other. A lot to keep track of I'm sure! But they did take a very extensive intake on food, behavior, etc. before their first stay and always ask if I need to update. My only hesitancy when boarding is that they leave at night but I do trust when they say they have good system monitoring and someone nearby in case of an emergency. Every time we come back they recognize our dogs and are ready to take excellent care of them. Thank you Golden Paws!

    Pawz & Clawz Grooming - groomer - Updated July 2026

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