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    Pawz & Clawz Grooming

    3.2 (9 reviews)
    Closed • 10:00 am - 4:00 pm

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    Response time

    1 hour

    Response rate

    100%

    Services - Pawz & Clawz Grooming

    Bath and groom only

    Pawz & Clawz Grooming Photos

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    I first used Pawz and Clawz on July 7, 2021 on the recommendation of a friend. The owner, Szilvia, assured me that the well being of the dogs in her care were her top priority. We decided on a cut for my Mini Schnauzer, and I was very happy with the result. My dog was there for a total of 3 hours, which seemed to be the average time according to my friend. I decided to use them again yesterday, August 25, to maintain my dog's summer cut. I was concerned after 4 hours had passed and I didn't hear from them. I called and was told that it would be about another hour and a half. I picked up my baby and rushed out the door as I was on my way out of town and had a long drive ahead. When I arrived at my destination and finally settled down with my baby next to me, I felt several rough patches above her shoulder while I was petting her. On closer inspection, I was alarmed when I saw three bloody cuts inside a bald spot above her shoulder. I called Szilvia early the next morning and inquired about the wounds on her. Her immediate reply was to say that it was not her fault and that my baby must have injured herself elsewhere. I explained how that wasn't possible and she got very upset. She said that she herself worked on my baby and that she takes great pride in her work. I told her I had pictures and she demanded to see the pictures and hung up on me. Later, I received an email telling me she would call me outside of work hours, which she did. Her only explanation was that she used a different shampoo and that my dog had scaly skin (she doesn't). She apologized for not telling me about using a different shampoo and offered to do her next grooming for free. She did not take any responsibility for causing harm to my baby. I am livid that she was unable to apologize and be held accountable for something she had done. If she had told me that she had accidently cut my baby, I would be upset but more understanding as these things can happen. People do business with people they know, like, and trust. That trust was broken, and I can no longer go to Pawz and Clawz nor recommend them.

    Injured left eye with serious puncture wound

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    I took my 16 year cat there for a longing that had never beem lodged. I love her more than…read moreeverything but she's not the easiest cat and has no experience with boarding. They took amazing care of and were very patient with her. She had trouble with eating and pooping with the change and they even brought in a chicken her favorite food to get her to eat. I also upgraded to the photo package and recieved double the amount of photos promised during the visit and it really helped me my separation anxiety. I love my cat like my actual baby. Glad I trusted them with her. A+

    Our dogs were dressed up in finest dresses that we bought them on our NOLA trip, and ready to…read moreattend the Mardi Gras party that was rescheduled due to snow last week when they were denied entry. Why, you ask? Because our daycare package ran out last week, and per usual, we were going to buy it the next time we attended daycare. Unbeknownst to us, they were canceled out of the party, without even a phone call. Lucy and Ethel have been going there 4-5 days per week since they were puppies for almost 8 years now, except during our trips. Why would today be any different? We called and made sure we were rescheduled for the Mardi Gras party, and now we're told it's full and they can't go. This is how they treat their long time loyal customers. We've been consistently buying 30 day packages for almost 8 years, when they first opened their doors. Time to checkout K9. We heard they have a pool. #Feelingdisappointed #Feelinghurt

    Pawz & Clawz Grooming - groomer - Updated September 2026

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