I have a friend who got a job at Payday HCM and I just think, in the spirit of small business success, their story should be told. So my friend moved to Albuquerque from elsewhere due to family needs. They showed up with an extensive clerical background and excellent work history. Anyway they were essentially perfect for Payday HCM's needs and proceeded to apply for the job. They were not an HR or payroll specialist by any means and made that very clear throughout the hiring process. Payday HCM told them to rest assured that's not a problem, they were looking for a strong clerical background and highly organized mindset, which my friend certainly brought to the table. They consistently emphasized their robust training program and went as far as to say they'd receive two full weeks of intense training before even settling in. My friend thought that sounded awesome and when they were offered the position they excitedly accepted. ...So my friend starts and...well...no training at all lol! They're given a desk and the workload starts immediately piling in. At first my friend actually thought it might be a joke on the newby and just kinda went along with it for a few days trying to ask a lot of questions and get help. Well...LST it wasn't a joke, there was no training! My friend then approached some of the seasoned ladies in the office for help and was routinely told they were "too busy" to help them learn the job! So after a few days of this ridiculousness they approached the "manager or supervisor or whatever she called herself" and expressed concern that they weren't being trained and didn't know what to do! They told this person that they didn't know what they don't know and that excellent training was well emphasized throughout the hiring process as well as them consistently informing them that they'd definitely need the training. This person's response was, "we don't have time for training" LOL! My friend heard that and politely excused themselves, left and never returned lol! They said it was the most bizarre situation they'd ever encountered from a career standpoint. This company went through the effort of hiring them, well knowing that training was the hinge-pin of success, then...nothing. So if you're a small business operator about to hand the reins over to this bunch of morons, good luck you're going to need it lol! That's all I can say. Oh and BTW, my friend is now gainfully employed with an amazing firm somewhere else, as they deserve to be! read more

I got hired for payroll specialist. Was offend the job the same day I took it. I had my monthly meeting with Gloria and Stephaine, both said I was doing great emails, calls, the way I would handle everything was great. I had a meeting on a Tuesday with Gloria, she told me I was doing great she has no issues with my work. Ended on a great note. 2 Days later I get called into Nancy office HR. Said I was getting fired do to my quizzes and other. I asked others please explain. She said the mangers said my emails are not good and not handling the clients correctly, the same mangers that are telling me to my face I'm doing good. So I called them all out, I have monthly meeting with both mangers both ways I'm doing great and gave me more work. I did write a email asking for more explanation. Nancy still couldn't explain more. I asked is this because I'm gay and you found out because it's pride month. Still no explanation said they won't fight unemployment and just left it. Be careful with the mangers they are super close. read more

Payday HCM made a HUGE error that has caused me to be billed almost 10 thousand dollars by the IRS. They do not return my calls and have failed to send in the corrected 1099. I have wasted many hours trying to get this straightened out and they have not even returned my calls! I am at my wit's end. Would give negative stars if able!!! read more

Do not use this company! Constant problems. We just received our W-2s. Timely? Yes. Correct? NO! They excluded our final 2021 payroll run. We have had multiple problems in the three years we have been using their services, and I will be looking for a new company TODAY! Save yourself the headache, and stay away! I would select zero stars if it was an option, but the system forces you to select at least one. read more

I used Payday for 3 years, and the problems never stopped!!! Where to even start?! First off... ALL the times that I would include information in the emails that would be IGNORED! Staff not receiving commission or raises that are clearly stated in the payroll email. Then... one of the Payday employees increased my Texas Workforce tax rate to 7% MORE than it was supposed to be!! But because I pay this is small increments, neither I nor TWC noticed the overpayment until I received a letter stating that I had a credit of over $30k!!!! And when I spoke with Payday, all I heard was "Oh, at least you're getting your money back." And then there's the time that they paid an employee $725/HOUR?! One of my employees received a $9k direct deposit! Plus all the taxes I had to pay on it. Yes, we were able to do a reversal, but that NEVER should have happened. And now - the thing that set me over the edge to write this review - here I am trying to see why one of my previous employees didn't receive his W2... well they put his City and State as Albuquerque, NM with an EL PASO zip code!!! How does this company stay in business? When I spoke with someone and asked if my account was the only one that had these kinds of mistakes, the response was "unfortunately not." Well... I am glad that I finally took control over my payroll and I am doing it myself in Quickbooks. But even after I cancelled my service, not a single manager/supervisor, etc. reached out to apologize for the years of headaches or to see if they could keep me as a customer. Which they wouldn't have, but you'd think they would care more about their customers. read more