If you need copying services or need help with printing it's best to find another place to do so…read more It may be that the people that are supposed to provide services in this part of the store are overworked and/or underpaid, but in the two times I tried to get help, the two men that were supposed to present such service were just not willing to do so and, what's worse, they were extremely rude about it. Tell me what customer goes to store and wants to be treated like crap? I don't. Very unpleasant people!

The store has short hours to begin with and then doesn't open during the hours stated…read more There clearly isn't enough staff to serve

I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

DO NOT RECOMMEND. Had appointment scheduled for today, reschedule to Thursday, called to ask why…read moreand he said appointment was set incorrectly. Then he calls our home warranty and asked us to be reassigned and puts me on their do not service list, just for asking a question.

This company is a fraud....After being dispatched to my home to repair an oven, Vince never even…read moreopened up the oven to look before writing up over 700.00 in parts that needed to be ordered. This was after fighting with him just to make an appointment. After contacting another company for a 2nd opinion, my oven was repaired with a 58.00 heating element. Had he simply taken 30 seconds to do a basic diagnostic before trying to scam my warranty company, he would have seen the broken element clear as day. Other technician was in and out in 10 mins and my oven is working great!

The cell doc kiosk in fair oaks is horrible. Took my sons iPad for a new screen and when I got it…read moreback, it was locked out. The man said Apple can fix it so I called Apple and they couldn't fix it over the phone. Made an appointment at the mall and Apple still couldn't fix it. It says its disabled. Took it back to cell doc and they said they didn't recognize me. I came back later with the receipt and they said they didn't keep cash for refunds. They ruined my son's iPad so I just left if there. It cost over $140 for them to break it

Go to the national chain that backs their work with a 90 day warranty.. screen fixed quick so good…read morefor 2 stars. But failed within 2 months.