I have been hooked up to Visual Link's wireless Internet service for a number of years…read more I have found it to be slow, expensive, and frequently down. I keep an AT&T air-card in reserve, to be used when Visual Link's signal is gone or even slower than normal.

If I had an option not to give a star, I wouldn't. I was one of the first to sign up with…read moreVisuallink when it first came to Winchester, Frederick, Clarke in Virginia and the Eastern Panhandle counties of West Virginia. It was dial-up and really, really slow. But then, for their rural customers, they introduced wireless via a radio tower and things improved - except for reliability. It would regularly go down for days and if it went down on a weekend, it wasn't until Monday when you could call and talk to someone. Otherwise, you had to leave a message which seldom got a response. (You will see this complaint about Visuallink a lot). And then there was (and is) email. Wow, since the beginning of the year, 2022, this has been a colossal disaster. The home website used to have a tab to click that would take you to your email, but they "migrated" to Zimbra (whoever they are) and for a month or more, I couldn't get email because there were no instructions, tabs, links, etc. to click on to get it. Then I wrote a complaint that opened a service ticket to deal with my question of how to access my email. The response was "We forgot" to add the tab to click to get email. That was four months ago, and the tab or link still isn't there. One must go to the URL address bar and type in "mail@visuallink.com." Then they sent a bill of $22.50 per quarter for my email "service." BUT they didn't tell me or anyone that you need to create a whole new account to log on to visuallink to pay. In other words, when you click on "pay your bill" you can't just put in your usual username and password; you have to create a whole new password and then remember it (how many passwords do you have and can you remember all of them?) BUT the website doesn't tell you this. SO, I tried to create a payment access and I had to get a temporary password from them to create a password. Guess what? I tried at least 4 times but it couldn't/wouldn't send me a password. Then I got an overdue notice. So, desperately, I mailed my payment, overdue fee and all, to their old physical address that was shut down in late 2021, though no one was told it was going to be shuttered. At that point I began migrating my email to another platform. As everyone knows, that takes time to contact everyone. Then I got another bill, and again, opened up a service ticket and was told just to snail mail it to the "owner's" personal address. That done, I got an overdue notice and fee once again. Well, my saga is just about over. I think I have contacted everyone I want to have my new email address though I will monitor visuallink to see if there are any latecomers who need to know my new address. After I am satisfied that all contacts have been switched, then it is goodbye to Visuallink. I advise you to say the same.

I was extremely pleased with Kevin and his professionalism. He worked on my laptop that was…read moreshattered in airport security. Kevin was prompt and did a fantastic job. I would highly recommend to anyone looking for help.

From the owner: Computer repair and IT support for home and business customers. Virus removal, email support, wired…read more& wireless networking, computer hardware & software problem solving, and software/hardware/networking upgrades.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

My 2006-07 iMac wouldn't start after a power outage; I found Wintech through a Google search and…read morebrought my machine to them, describing the problem and asking for diagnosis/possible repair. A couple days later, their Apple specialist told me that the serial # on my computer indicated that it was obsolete by Apple's standards, so couldn't be serviced. I asked him to at least open the back to check the diagnostic LED lights, but then I called back within a half hour to ask him to not do anything, I'd just pick it up before they closed that day. It still cost me $136 (and the computer self-corrected after I got it home that evening!); the tech said that he hadn't actually opened the back (he'd been about to do it when I called back to cancel my work request), so I'm not sure how whatever little he did do added up to $136 in charges, even allowing for the time he spent thinking about the problem and looking up the serial # information; the minimum charges any service business might have, etc.. From what he told me, no actual physical work was done aside from plugging the machine in to confirm my service issue that it wouldn't come on.

These guys are fantastic! Every time I've taken my laptop in to get fixed, they're timely and…read morecordial.

We love Warren Systems at Team Waldo Realty - they are fast and efficient. When ever we have a…read moreproblem it is fixed right away. They are the only company we call for our computer and system issues and set up.