I want to talk to you about Vance's Heating and air conditioning. I called around and by chance I…read moredecided to go with them because it was a lot cheaper to come and assess the problem. They came on time, which was at 8:30. They were very professional and very friendly. I wish everyone could be like that, that's how friendly and they listened to any concerns that I had. There were two gentlemen. They came to put in about 6 electrical outlets. They had a hard time because they couldn't find the exact Outlet that was knocking out a whole row of outlets. So they had to go 1 by 1 checking the outlets. I live in the basement apartment and my daughter has the top and there's a second story so that took about 1 1/2 hours by now. looking to figure out where the hell this damn Outlet is but they found it. they changed every outlet (and) fixed my heater, in the apartment (kisses) That was not on my list but (right on) as they worked we talked about family how long they've been working and yeah they were great they were absolutely great. They left at about 12 o'clock now mind you, they got here at 8:30 and trying to figure out where the hell is this damn Outlet. The grand total was $306. I told my granddaughter about my experience. She works in the law offices, She has already spread the word, Sooooo I'm going to stop here. I wrote 3 pages...well, I'll stop. Thank you guys:-)

I had a technician come to do a diagnostic on my Carrier Infinity unit. The technician diagnosed my…read moresystem incorrectly. They charged me $2,900 for a blower motor. Come to find out it wasn't the blower motor it was the circuit board. It took another heating and air conditioning company to get it right. And when I call to tell them that the system wasn't working they ignored me and didn't care about the fact that I had no air conditioning for almost 2 weeks. I'm very disappointed in vance heating and air conditioning they told me they might not be the cheapest but they have the best customer service. Absolutely incorrect and they charged me about $700 an hour for labor. William h Adams

Really Burt... "Upon arrival, the brick was level and a…read moresmall portion of the black asphalt border was cracked..." If this were true, than why did you agree to have one of your guys come out and reset, the proper way, the two edgers that were dislodged and replace the damaged gravel border, that you measured for? I have not seen any work done on my edgers or replacement of the torn border, why not?

Burt and his crew have helped me out numerous times! They are honest, knowledgeable, and quick to…read morediagnose and fix problems.

Ryan came out to our office to check on rotten/dead smell we have had for weeks. We had him look at…read moreour vents and crawl space. He found a dead cat and removed it for us. We called Ryan after we called the exterminator and the Plummer who found nothing. Ryan went above and beyond for us, and we appreciate his efforts. I would highly recommend Ryan and his company for any HVAC services.

I used Sam and Dennis at Theisen for the 25 years I lived in Yakima and was hesitant when I found…read moreout they sold it and retired. I was right to stick with the new owners, of course they would have sold it to good people. My A/C unit went out and I had to replace everything on a Friday of course. The new owners not only got it done by Monday but let me use a plug-in unit for the weekend. It was 96 degrees inside, so I was very grateful. The new owners treated me good, were very respectful and so were their employees. They have my trust in return.

Technicians decided to use a jig saw/ saws all instead of a large hole saw leaving jagged…read moreunfinished looking work in the drywall in multiple places, they also didn't measure when putting in the holes so they compensated by making an "S" with 3-4 combinations when the holes didn't line up ( they were off by apprx 12". When I reached out for a fix, my appointment was cancelled by the owner and he told his secretary to tell me to take my business elsewhere. What a guy! No one else would call this standard or acceptable work, period.

we've been doing business with Paul for over 10 yrs. his techs are great- if they ever make a…read moremistake they correct it promptly. Paul upgraded our oil furnace to an electric hvac system, we have it serviced biannually for a reasonable cost and we appreciate his whole crew! highly recommend

We had Thermex put in a new Colman heat pump that proved to…read morehave some issues, They came out very promptly and serviced it. It proved to be defective, do to no Falt of Thermex. So they replaced it with another new one. I highly recommend them. Good people to do business with. Jack & lynne S.

I called Thermex and asked if they worked on gas water heaters as we had no hot water. They were…read morenot plumbers and we're not licensed as plumbers. They came out on 7/20 to check it out but could not diagnose the problem because they said their office was closed. They came out the next day and said they would order the part which should arrive in two days. On 7/26 they said the part didn't arrive but guaranteed it would arrive by 7/28. On 7/28 they said the part still hadn't arrived. I said that was ridiculous and it could have been sent overnight express. I paid $220.39. The workers were nice and friendly but management probably just figured they could look it up on-line. I fired them and called a legitimate licensed plumber. Lesson learned. They had repaired a gas fireplace before with good service.

My shower had zero pressure on the hot water side. Zak was very thorough and solved the problem…read morequickly. I would recommend Zak and 1st American he was very informative on what caused the problem and even gave me some hints on how to keep my hot water running smoothly. Thanks Zack!

I will start by saying I am happy to pay for services. My motto is if I cannot do a job myself I…read morehire someone who can do it for me. I cannot even recall the last negative review I have given to any business. However, 1st American Plumbing and the owner Zach has more than earned this one. 1st American Plumbing charged me $145.00 per hour. After being completely ripped off by this guy I decided to check what the going rate for a plumber in Yakima is. According to Google "The average hourly cost for a residential plumbing contractor in Yakima, Washington is about $70 per hour (typically ranging from $65 to $75 per hour) plus the cost of parts and materials." 19 August 2026, I needed a water valve replaced in my laundry room so my Asko Washing machine would get back to work. Should not be too bad right? Should be fairly easy to find a plumber. The first plumber contacted said he was not able to do the job and referred a friend. Not a problem, should be okay, right? The second guy called and wanted to come to our house that day, I told him it would not work and he could come the next day. Not a problem. So I pondered the other items I could have him fix since he was going to be around. Cold water valve in the laundry room Check kitchen faucet & dishwasher not draining completely Hook up Island sink Replace toilet 1st Day 20 August 2026, I showed him what I needed fixed, the water valve replaced. He said he could not do the job until the washer was moved. I am a 66 year old woman fighting cancer and this guy expected me to move the washer. My first WTF! I said fine I would have my 67 year old husband with a heart condition move the washer but it would have to be the next day. On to project #2 figure out why I had low hot water pressure in my kitchen sink. He dinked around and said I needed a new faucet. Okay, not a problem. Take the faucet from project #3 Hooking up an Island sink and install it at the kitchen sink. Project #3 would have to wait for a replacement faucet, no big deal. My second WFT! 2.5 Hours later and $362.00 and $30.42 in parts, I have a new faucet and plenty of hot water in my kitchen sink. He checked this dishwasher drain said it was fine and probably needed a new dishwasher. That was my third WTF! I looked on youtube to find out what I needed to do to check the drain. He offered to watch the video and do it for me, I passed on that one. He milked the clock for all he could get, until my patience were wearing very thin. He finally leaves. 2nd Day 21 August 2026, washer moved and hopefully he will not milk the clock for too long. Back to project #1, instead of providing just the replacement valve for the washer box, he only has a kit, at the cost of $65.00! I could have purchased just the cold water valve at Lowes for less than $17.00! We are now on my third WTF! His total bill for that was $251.70. 1 hour of time at $145.00 and $86.77 in parts. $50.00 worth of parts I did not need nor will ever need. Asko heats it own water. Doubt this over priced plumber has ever seen and Asko Washer and Dryer prior to his visit to replace a water valve! There will be no day three for this clown to hook up the Island sink, nor will I be paying him to replace a toilet. $678.41 down the drain, two of my projects are done. Got screwed over and did not even have fun while it happened! His $145.00 hourly rate is a complete rip off. I will NEVER send work his direction. I will however provide his company with plenty of NOT so glowing reviews.

I was out of town when the cold wave came to Desert Aire, and my electric furnace died. Platte was…read morethe only Company that could come out right away on the third of January after a long holiday weekend. They came and fixed the furnace within two hours. The other Company that wanted a 375.00 deposit most in travel and fees and couldn't come for 15 more days. Dennis is the guy that helped me, and I'm very grateful for his timely service. They even were willing to send me an invoice for payment. Thanks Dennis. You're a life saver. I highly recommend Dennis and Platte.

I called numerous local plumbing companies, all either didn't show to the scheduled appointment or…read morewouldn't return my call. I called Jeo's and they scheduled with me, called ahead on the appointment day and were even early. The plumber was professional and jumped right in and got my house repaired quickly and for a good price! Definitely the best company in Tri Cities for plumbing. Highly recommend! Thanks Jeo's!

Had our whole house replumbed completely last month. Have so far had to call them back twice for…read moretheir work leaking, one incident of which ruined a bathroom vanity. Now we have holes in a wall on the other side of said bathroom vanity. We also had expensive toiletries missing. Would definitely not recommend! We're $14K in the hole and no idea what's going to mess up next. Now we have to spend more money for a city inspector to come and see if it's even up to code.