I purchased a massage for a 21st birthday present for my daughter. Both her and I had massages…read morebefore and enjoyed them and I had referred numerous people to Jaiyen Spa. The night before her appointment my daughter told me her nose was starting to run and she thought she had allergies. The day of her appointment, it progressed very quickly to a full blown cold and her nose was really runny. She was concerned about being in a headrest and also about getting the massage therapist sick. I called to see if we could reschedule and was told it was not possible but my daughter could still come in and wear a mask on the table! I explained how terribly uncomfortable that would be and was told there are no ability to reschedule. My daughter was very much looking forward to the massage and since I live out of the area it was an important gift to help her release some of her tension. I asked to speak to the owner and gave my details and was told the owner would call me back. I never heard back and called again on May 13th, 7 days later, and asked again to speak to the owner to try to find a fair resolution for the situation. I was told the owner would call me back but have not heard back from her today. The impression that I get is that they do not care about my business. And if they don't care about my business, they don't care about your business. You may want to rethink using their services if you think you may ever be sick or have an emergency and have to miss your appointment. I am extremely disappointed with the lack of care of the owner of Jaiyen Spa. If I could give no stars, I would.

Best massage in years! The customer service was stellar. The vibes as you enter the lively outdoor…read morepatio, the lobby, even the bathroom was so enchanting. Everything's so clean as well. Kan was so strong and able to stretch sore muscles that had been bothering me for over a year...they seemed to melt away! The following morning I woke up in less pain than usual...far less! I recommend to anyone in need of a therapeutic relaxation experience that was so healing as well:)

Such a peaceful and healing space! I was in need of a relaxing massage and this place is the…read moreperfect spot to go! I got a massage from Susan and I wish I could get one from her every week! She communicated the process and checked in with the pressure as she went. She found the knots in my back and worked them out in a way that relieved the muscle without creating any pain. Absolutely recommend booking your next massage here!

Went here after hurting my back on vacation. I always start with a massage, then chiropractor bc…read morechiropractors still kind of scare me even though it has worked for me in the past. Usually a good massage is all I need. My mother-in-law and sister-in-law both recommended this place. The pricing was very reasonable and they had a same day appointment so I tried them out for a Swedish deep tissue massage. I forgot the lady's name who did my massage- she was very professional, knowledgeable and did an amazing massage even though I was really sore and stiff. The office it's self is very zen and spa like but the parking was awful! I had to park about a block away and I was having trouble walking bc of my hurt back, I actually almost canceled my appointment due to their being no parking unless I walked retry far. Glad I didn't though bc the massage really helped I definitely plan to go back there and buy gift certificates for friends and family in the future.

Matty is an excellent masseuse. Took my grandmother, leaving this review for her and definitely…read morewill be back. He created a sense of safety, deep relaxation and helped her body release stress effortlessly. I went to massage her the next day (obviously I am an amateur) and he worked miracles on her knots. The studio itself was so refreshing and kind. I totally recommend this place to anyone looking for a knowledgeable massage therapist.

Took advantage of the first massage $100 promo and was definitely back for another massage. I've…read morebeen bouncing around massage therapists and try to get one monthly, but I think I found the one, guys! I lift 6 days a week, have kids, and have had several orthopedic surgeries so this is exactly what I needed. First time I had Deep Tissue Full Body Myofacial work, and the second time I got Medical Massage - Neck, Shoulders, Upper back, both times with Matty who does a great job listening to what problem areas you have and combining the right pressure with stretches. I will definitely be back. Shout out to Stacy to who is sweet and followed up with me.

I've had many facials over the years, but Dream truly set a new standard…read more From start to finish, she was attentive, skilled, and completely focused on my skin's needs. The products she chose were excellent -- beautifully natural scents and clearly high quality. The results spoke for themselves. I walked out looking more hydrated, refreshed, and with noticeably fewer fine lines. My skin felt like a completely new version of itself! If you're looking for a facial that actually delivers, book with Dream. You won't regret it. 10/10!

This is such a cute little place to spend the day. We got massages, they are a little pricey but…read moreabsolutely worth it. We also got a tour of the day spa where they had several different options for a great treat yourself day, a date day or even a hang with friends.

The massage me and my husband received was 10/10 amazing. We felt so refreshed and relaxed…read moreafterwards. They were very friendly and attentive during the massage as well

Worth it!!! Amazing massage. Try the cupping- they were thorough and did an amazing job with firm…read morepressure.

My previous post referred to the change of location in Wikiup. They later moved again, across…read moretown, to one of the busiest locations in Santa Rosa. Additionally, Margo (the best) retired during the covid issue. I no longer go, I tried one or two other employees when they were still in Wikiup, sorry, not good. So when they opted to move across town, it was a no brainer to find a different spa.

I love this place! Have gone for massages, facials and a couples massage. I enjoy the fact that my…read moresweetheart and I can experience in the same room. Both of us came out extremely relaxed after a 90 minute massage. Made for a great day of relaxing. I highly recommend and they give a discount when you directly refer someone. They also run specials too just check their website for that.

My husband and I celebrate our anniversary with a couples massage almost every year. We drive 2…read morehours just for this place. Honestly, the best massage I have ever had. My husband loves the Thai massage and I really enjoyed the hot stones/ aroma therapy. The place is always so clean and relaxing. The lady at the front desk is really sweet & accommodated us. We will be back!

Yes your staff already explained the '15 minute' rule. How is someone supposed to know when to say…read more'no, this is not what I signed up for'? It's like nonconsentual sex. You go into the 'treatment' that you have never had and then I get punished because I did not know how this treatment process got screwed up by your office booking me with someone else. A little upfront transparency would have swayed me to say 'no' before the treatment even began. I got scammed.

Great people great massage I'd do it again and again. I'd…read morerecommend it for yourself or a gift

I was very disappointed walking in. I had heard nice things about the spa but what hit me walking…read moreup the grade from the lobby was an unpleasant rancid oil smell, definitely not my previous experience with upscale spas. The private shower where I undressed was out of order, not a good sign and when I asked to shower after my appointment I was directed back down to the lobby and into the gym. No thank you. I did receive a good massage, but not worth what they are charging. Very pleasant equally skilled people right down the street and it smells better. I planned on tipping 20% anyway, but would prefer for that to be my choice. I won't be returning.