Stay away! And if you are THINKING of getting a gift certificate for someone here, reconsider. I received one and have had nothing but issues trying to redeem it. I wanted to do a spa day with my daughter, but three years later we still haven't been able to. Too many reasons to list them ALL. If I didn't mind throwing away a $300 gift certificate I wouldn't step foot through their doors. read more

Diva for a day (a non profit organization gifting cancer patients with a spa day) gifted me a spa day, and I got to pick ANY spa I wanted to go to in the state of Oregon, and I chose Gervais, based on reviews, even though I've never been! The spa is supposed to make the cancer patient feel like a complete diva, and make it a very personal experience, and I did not experience any of that at the salon, as a matter of fact, it was quite the opposite! Almost every other salon I have seen cancer patients go to all throughout the United States, have made this experience wonderful for other cancer patients, and have even gifted them a bouquet of roses. I did not get greeted personally and nobody had any idea why I was even there! Not the massage therapist (who was extremely kind and wonderful by the way, and the massage was decent), not the aesthetician for the facial or even the nail tech (who is completely unexperienced, and it was probably my worst pedicure ever)! The facial aesthetician actually tried to upsell me, until she found out all of my services were prepaid for, and then she literally stopped talking and took me back to her room and started her facial process, which was extremely odd, especially considering the fact that she constantly kept checking her phone and then touching my face, very unsanitary, and she was extremely loud opening and closing cabinets, and it was very non-relaxing! Kesha should not be allowed to even touch her phone while she's giving a facial! I am very bummed. I decided to pick this salon over other ones I was considering. I feel extremely ripped off, and do not feel like I was taking care of properly or even acknowledged for the reason I was there, or the experience! I do not, and will never recommend this salon for anyone! They clearly do not care about their clients or organization sending clients their way for special days! read more

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Callie is an excellent aesthetician. I have had two facial appointments with her. I leave feeling and looking better. She always creates a soothing and peaceful experience. I will be booking with her for any future appointments. read more

I was gifted a Mother's Day pedicure! I was so excited. Parking was a nightmare. I ended up finding a parking space 4 blocks away. I had called earlier to say I was having trouble parking and wanted to make sure they knew. I ended up being late. When I walked in they were absolutely the rudest, and so condescending! read more

Just had an amazing pedicure today with Chardonnay. First I found the spa to be very clean and nicely furnished and the receptionist nice and helpful. Then Chardonnay took me back to the nail spa area. It was also clean and had a pleasant odor, not a chemical polish smell. Chardonnay made sure I was comfortable and then began the pedicure with a warm neck towel and foot soak. She was easy to talk to and interesting as well as skilled. It was very relaxing and she was very thorough. Great nail work, massage and pampering. I will be setting up a regular appointment with Chardonna. read more

I had gone to Gervais for years and things have really gone downhill. I had a pedicure from a gal that was really bad and she admitted this was her side gig she didn't appear to have much experience in pedicure at all. She cut into my toe and it was bleeding. Worst experience ever. I made a complaint and instead of being understanding they were rude and didn't care. Would not go back to this place Front desk staff young and ignore you. I've moved on to using other salons in Eugene. read more

Awesome! Mykala takes wonderful care of my husband's feet. If you are diabetic or know someone who is, go see Mykayla she is certified

I can't review enough to warn people away from this space. It is not the beautiful salon it used to be. Poor management, customer service and facilities are starting to degrade read more

Not the top tier place it used to be. This past year it has been difficult to get appointments, front desk staff appear bored, and the services were delivered in a blaise fashion- not engaged or interested. It's a special treat for me to go to a salon. I'm not feeling special at Gervais anymore. Sad! read more

I finally did it! After 16 months, I finally got my post pandemic quarantine haircut. And It couldn't have come any sooner. Since this is a big step for me easing back into the real world of in-person interactions, I wanted to go to the best of the best for this haircut. This salon has amazing reviews and for good reason. I made my appointment online and it was super simple. The staff was incredibly friendly upon my arrival. Even offered me water or tea while I waited in the lobby. But let's talk about Alyssa Scott, the magician that magically transformed my hair from a dried out rat's nest into a slick beautifully layered landscape. She knew exactly what look I was going for after showing her my reference photos. She completely understood my hair and it's texture. She was able to wash, cut, blow dry, and hold a great conversation all within an hour. I have incredibly thick hair and I have a lot of it, so most of the time my haircut appointments last for a couple of hours. This was also the first cut that I didn't have to immediately rush home to fix or alter. She executed the exact style that I had envisioned for myself. I highly recommend this salon and I highly recommend Alyssa if you are looking for a big hair transformation. read more

Gervais Salon & Day Spa - Before and after. Thanks Alyssa Scott! - Day Spas Near Me - Eugene, Oregon

I had the most disappointing experience. I am 8 months pregnant and just wanted a nice spa pedicure which is very expensive but I knew what I was spending and wanted to treat myself and it was also my birthday so I wanted to go all out! I booked an appointment at 8:15am. The nail tech was a little late and apologized, it wasn't a big deal to me I'm easy going so it was okay. When she took me back she was set up for a manicure and I told her I didn't book that I booked a pedicure (pregnant so I can't reach my toes) she made me feel so inconvenient, told me we already behind "15 minutes" which was her fault?!? So she would try to get done what she could. I told her I would rather reschedule and not pay $75 for a rushed pedicure. She was so rude, no one ever apologized for the inconvenience. I canceled and I will never go back again. It was a sad way to start my birthday. read more

I have been to Gervais several times in the past. However, I was recently in their salon, and I have to say that the experience was very disappointing. I choose Gervais because I know that it is top notch and of the best caliber. This last experience really changed my mind. I feel like I was rushed in and out. It wasn't the thorough, cut above service that I have received in the past. My hair services cost $180 and my hair looks like something that I would get from Supercuts. The attention to detail, and the personalized service that I am used to, was totally missing. I haven't received any compliments on my hair, but have received negative feedback from family members. Not worth the time or money in my opinion. read more

Very welcoming when I arrived. Greeted with tea while waiting. Andrew was awesome and very attentive from the beginning. Massage was tailored to what I was looking for. Highly recommend Andrew if you are looking for a great massage! After massage was given time to have a nice quiet foot soak. read more

Alyssamarie does a great job cutting my odd hair. She is a talented stylist, good person, and I always leave feeling great afterwards. Love the Aveda products also. Would definitely recommend. Thank you! read more

I just love this salon. I've seen 3 stylists and all were great, today was no exception. Kind and helpful, made me look great and I enjoyed the product recommendations. The wash and head massage and style were amazing and I felt heard. They helped guide me to the right style for my hair and concern areas like thinner hair and how I like my part. I especially enjoyed their safety precautions and cleanliness. read more

If there was an international massage therapist competition, I would insist that Wesley enroll and plan on winning Gold. Wesley is a natural at tuning into the rhythm of the body and sensing where the attention is needed most. He is gentle yet assertive with strains and knots, communicative and creative, and he goes above and beyond in every way he can to ensure that you are taken care of and healed and/or restored by the end of your session with him. I cannot recommend Wesley enough. Side note: Gervais is without exception the best salon for all the services they offer. read more

Had an amazing experience getting my hair cut by Kiernan yesterday! Cut off about 6-7 inches and it turned out better than I expected :) Also Gervais is taking a lot of precautions about covid which I really appreciated. read more

This is the only place I will go for any hair service! The staff is friendly and the stylists are thorough. I regularly schedule with Brycee, and she's very careful with my hair to make sure she's cutting it to the length I want, and I ALWAYS leave the salon absolutely loving my hair. (I've had issues with stylists at other establishments cutting too much length off so it was a relief to find Brycee!) Brycee also makes great conversation during the appointment and is very personable and welcoming. I have curly hair too and she still does a fantastic job every time so if anyone's looking for a stylist who's good with curls, visit her! read more

Why go to Portland or elsewhere when Eugene has everything and MORE! Gervais spa is my new favorite place. Yesterday was my golden birthday and I got the perfect gift from my love. He got me into THE nicest spa in Eugene, and it blew my expectations. Andrea gave me a world class mani and pedicure- NOT A NORMAL PEDICURE, an intimate and unique experience where you enjoy every second of it, Livey, gave me a hot stone massage and the entire time I was trying to figure out how I can get rich enough to afford her to massage me on the daily! She had hands of an Angel and made sure the massage was enjoyable and full of relief. The spa is located in my favorite part of Eugene, 5th street public market which has the perfect Boutique hotel, lots of dinning options, happy hours, SAFE walking, just perfect everything. read more

I don't normally leave Yelp reviews, but I had to comment on the services I've received from Gervais. I have had so many amazing times here. It wasn't just a fluke. At first I thought it was just Karlie, the talented lady doing my waxing there, but then I got a mani pedi. The mani/pedi was a full on spa experience, then yesterday I received a facial from Ruby. I am over the moon about how good these treatments and ladies have made me feel! Karlie is super talented, exact, and professional. Ruby is super lovely, caring, and brought an element of healing and skin care education to the facial that I totally did not expect. The ladies who did my mani/pedi were so amazing also, and I'm sorry I can't remember their names, it was some time ago. Anyway, 100% would recommend any of the services here. I have also brought my son here for his hair cut and he loved it too. Their products are top notch, clean and natural. If your looking for salon services in Eugene, this is the place to go! read more

Gervais Salon & Day Spa - Day Spas Near Me - Eugene, Oregon

Very inconsiderate! Had an appointment for a facial today as it's my birthday. The lady that was supposed to do my facial called in sick which is unfortunate, but they didn't call me to let me know. Said they didn't have my phone number which is a lie because I got a reminder text on Friday to confirm the appointment so clearly they did. (See photo.) I'm 36 weeks pregnant, made sure I didn't eat or drink too much before so I don't have to pee during the facial, drove in all the way from Harrisburg and got a baby sitter for my two year old, just for them to send me away. Waste of time, babysitter cost and gas money, not to mention a huge bummer on my birthday. To be fair the lady at the front desk was very apologetic and they did offer a free facial to be rescheduled. read more

Gervais Salon & Day Spa - Reminder sent to the phone number they didn't have... - Day Spas Near Me - Eugene, Oregon

I'm visiting for the week and stopped in for the Express Mani-Pedi service. As a man getting this service was a little scary but Jamie was awesome! She made me feel comfortable and as an avid fitness enthusiast and cross-fitter we had a ton to talk about. The service was also very relaxing. They offered tea and water and the room where the mani-pedi was done was relaxing and very serene. I feel rejuvenated! Also, very clean and informative about proper nail care. Great experience! I'll come back next time I'm in town. read more

Ariel is amazing! I finally found my new stylist. After my fabulous hairstylist "retired," I was left too concerned about another dud haircut to try anyone solely based on strangers reviews. It finally occurred to me to ask someone who's hair I admired where they go. That's what I did, and that's how I found Ariel. She's chill, friendly, and really does listen to what you want/don't want. I LOVE my layers (I'm picky), and honestly look forward to my next visit. read more

Last time I checked, Gervais is the only exclusive Aveda salon in Eugene. Hence, when I was in dire need to restock some of my fave yummy-smelling Aveda products, I ventured downtown to check the place out. Parking is a breeze here - there's a large lot across the street from the shopping center which offers free 3 hour parking for patrons of any of the 5th Street Market shops. The salon itself is beautiful and fairly new at only 6 years old. They offer a full-range of Aveda products - lotions, shampoos/conditioners, makeup, fragrances, etc. In addition to hair styling and coloring, they also do waxing, nails, massage, facials, makeup application, and have several spa packages to choose from. When I went in, I was on an hour-long lunch break and on a whim, asked if there was an opening for a quick waxing appointment. Amazingly enough, they said they could fit me right in and offered me some herbal tea while I waited. Unfortunately, there turned out to be a mix-up and after waiting 15 minutes, I was told the esthetician couldn't see me. The front desk girls were VERY apologetic and insisted that if my schedule permitted, I return after work for a complimentary waxing session. Upon return, I was seen quickly and treated very well by the esthetician (who is lovely!) - she even refused my tip. I recommend this salon highly, not only because of their great product selection and beautiful ambiance but mainly because of the above-and-beyond customer service! read more

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This place is almost TOO luxurious for Eugene. My boyfriend got me a gift card here for my birthday, and I've been thrilled with my massage experiences. Going here makes me feel like I'm back in downtown Walnut Creek, California, surrounded by pretty people and civilization (i.e. Nordstrom and H&M). Gervais is the antithesis of the grungy-hippie-plastic-Walmart-furniture scheme embedded in too many local salons. It boasts tasty tea, a dynamic set-up that successfully separates its services, and professionals who don't bat an eye when you walk in wearing sweatpants. The ambiance is soothing, sure to whisk away even the most frazzled college student off on a mini vacation. That's when I scheduled my massages: during midterms and during finals week. I was able to get in the same day I made the appointment, and I saw Bethany for both massages. She was welcoming, knowledgeable, and most importantly, SKILLED. Bethany the Knot Slayer asked about stress-targeted areas and then attacked them, applying the perfect amount of pressure. Both times, I left feeling like I was in some state of Nirvana, blessed with a brand-new back. I even slept better over the next few nights. Gervais gift cards allow recipients to choose from a variety of services (I just happened to get addicted to the massages) AND tips can be taken from the gift card amount. Truly the perfect present for a workaholic, college student, California dreamer, or just someone you love. read more

I am absolutely amazed by the professionalism and talent that is the employees of Gervais and specifically in this case, Ariel. Attached is a before and after photo of Ariel's amazing artistry. She is gifted in listening to the desires of a client's and helping to create that reality even when I provided rather ambiguous direction. She will forever forth be in charge of my doo and I would recommend her to any and everyone! read more

Gervais Salon & Day Spa - Before and After Hair - Day Spas Near Me - Eugene, Oregon

I have been going to this salon and spa for years. I live a few hours away so I have always expressed the need to send me text and phone call appointment reminders in the days leading up to my appointments. Not only did I not receive any appointment reminders and an immediate credit card transaction of the full cut and color amount, I could not get ahold of anyone in customer service for 4+ calls. Terrible customer service to a repeat customer of 5+ years. Do not go to this salon or spa - so upsetting! read more

Have you ever met someone who can make your hair exactly what you want AND healthy?! No, because, it's impossible to find. If you're looking for your hair to be absolutely flawless (whether it be any colour or cut), Makenzie is your giiiirl. Not only does she care about getting the colour you desire, she cares about the health of your hair. I went platinum blonde in one sitting (8+ hours) and have been obsessed + going to her ever since. My advice if you want BOMB hair that LOOKS healthy and IS healthy? Go to Makenzie. She makes the impossible happen with her magic touch and I couldn't be MORE thankful for her. I literally drive all the way from Portland to see her. read more

Gervais Salon & Day Spa - Day Spas Near Me - Eugene, Oregon

My stylist was Brycee and she is the best hair stylist I've ever had! Very compassionate and sweet. My hair appointment ran 3 and a half hours and I enjoyed every moment of it. She mixed hair colors in the back very quickly and was very attentive. Thank you, will definitely return to this salon! read more

I went here to dye my hair a fun color during these bleak times. After 6 hours at the salon, three days later all the color washed out when I went swimming at the river. Though my hair stylist was super awesome, she talked to her boss and was told that that can happen and they would have to charge me additionally to put more color in. Her boss also said that sometimes some people's hair doesn't hold color well, especially not the color I chose. If that was the case, why don't they pre warn people so that they are not liable? Instead I hold them accountable because I wasn't informed any of this and with all the money I spent... I won't be going back. I feel bad for my hair stylist because she did an awesome job, so this is purely putting blame on the people in charge. read more

Gervais is heavenly - I have had a massage and a facial here and they were phenomenal! Everything from their customer service to the large supply of Aveda products... this place is excellent. I highly recommend Ruby for your facial!! read more

Terrible service. The stylist added a gross orange color in my weave. The blonde faded quickly and it was very expensive, $220. She wanted me to separate the cut from my color and found it with toning later and that ended up costing me $70 for the cut!! This place is definitely not worth the money. There are great and honest stylists out there who charge reasonable prices and don't overcharge. read more

I saw Maddi for a hair cut & color and was very disappointed at the result. Attention to detail is not this person's strong-suit. I think it is telling that both times I had an appointment, I got a message saying that they were done with their prior client early so they could scoot my appointment forward. The bleach was not left to process long enough so the color over top (supposed to be purple) turned an unattractive brassy magenta. The stylist also missed a large chunk of bleached hair in the front, so I had a blank spot. They just said "oops" and sent me on my way. The cut was jagged and uneven. The Color washed out in three washes (about 4 days apart, cold water, color-save shampoo). Unfortunately, the same could not be said for the scent. The Aveda products were SO strongly scented, cacophonous, and made me horribly nauseous. It lingered over two weeks. My sibling also got a couple of cuts from Maddi and the first was passable, but the second one was like a 6-year-old boy mullet pixie cut from hell. The bangs were uneven and did not follow her natural part. The nape of the neck was cut in blunt right angles. The top was layered in such a way that it bubbled at the top. After that bad of a cut, we did not trust Maddi enough to ask for a fix. The store itself had a very aloof atmosphere and it seems like the staff just can't be bothered. Save yourself some strife and a significant chunk of change and steer clear. read more

TOTAL BS SYSTEM JUST IN PLACE TO RIP YOU OFF! So, in order to have an appt here, you have to first book a "consultation" for the stylist to discuss your hair. Humm, really? It would be fine if they would just then do the work, but they DON'T! You have to come in, have your consultation, LEAVE, then come back on another day for your appt. REALLY? That is the MOST STUPID SYSTEM I HAVE EVER ENCOUNTERED! So you want me to take off work to discuss my hair, and then you can think about it, or do your homework to figure out how to cut or color it? You need that much time? ARE YOU JUST BEGINNING YOUR CAREER IN HAIR? You need ALL that time to figure out your job? Now I have to take off work two times for you to do this simple job? Oh so this is how you convince your clients that your top dollar prices are worth it? DO YOU THINK WE CUSTOMERS ARE THAT STUPID? DUMB AS S..t read more

I had the opportunity of getting a massage from Kate, who was amazing. I didn't know what to expect after they recently reopened. They took my temperature and had me sign a document as I entered the salon. Kate walked me through the spa and ran me through what amenities aren't available at this time, such as showers and foot baths. (Or a complimentary glass of wine on your birthday) Everyone in the salon wore masks, both the staff and customers, and they had masks to give out as well as hand sanitizer. Above all I'm glad Kate was able to keep the massage so relaxing despite all the unusual changes. read more

meghan did an incredible job! i came in super nervous to do my first shag haircut on curly hair. she was incredibly helpful and reassuring and my hair looks amazing. thank you so much meghan! read more

Booked my wife and her BFF for a Pedicure and they loved it. Booking was quick and painless. They really enjoyed the soothing and relaxing atmosphere and the easy communication with staff. read more

Great salon, great service. I got my hair lightened and toned and Kayla did a fantastic job. My only complaint is that I didn't see much disinfection or cleaning happening. The shampoo bowls are spotted with color, shampoo residue, conditioner residue, there was hair in them. It was kind of gross to look at and I was sort of hesitant to put my head in the bowls. I also saw one stylist reuse her clippers on 2 different clients and she never sprayed clippercide on the clippers in between clients. Kind of gross. Other than those 2 things I was very pleased with the service and the stylists. read more

I've been holding off on giving a full review of Gervais because I wasn't really sure how to put it. My first experience at Gervais was because my boyfriend gifted me a Essential massage/ and spa pedicure for valentines day of 2014. It was our first valentines day together and I was really delighted to be able to have my first massage/ spa experience. Setting up the appointment was easy, I made sure to come in a little extra early (20-25 minutes) and was helped right away and offered tea and chocolate. Good start right? I mean, how do you go wrong with tea and chocolate? By making the person wait an additional 30-40 minutes to be seen. In their defense, it was pretty close to Valentines day so I figured that probably had something to do with it, as I'm an unabashed spa newbie. Unfortunately I don't remember the girls name who did my massage but she was really sweet. She mispronounced my name a couple times but complaining about that seems silly. She was really educated on the essential / massage oils and definitely helped me make up my mind to purchase some of the Bergamot to take home. The only drawback to the massage was that I kept getting excuses along the lines that normally I would have been able to sit in the spa area or shower after the massage and try some Aveda products but it was too busy/ not enough time/ spa regulars were already there. I mean the trip was a gift so I really didn't think anything of it and really it's not like I'm going to argue with the nice lady who helped me relax for an hour. I had my pedicure afterwards, a warm towel wrap on my shoulders was pretty much magical. There was a lot of waiting and once again, really didn't mind. The pedicurist was funny and helpful and did a beautiful job on my toes. She didn't push anything on me like I heard several other spa attendants doing to their clients. This, really bothered me. It's supposed to be a relaxing environment right? Shouldn't that mean you AREN'T trying to push spa packages on people?.. I mean put me on a mailing list to try and convert me to your ways by giving me coupons to come in and drink the "special Kool-Aid" but at the actual appointment??? No thanks. After my toes dried I headed up to the front to look at some of the products and to pick up some essential oils and was on my way. Essential oils especially the Bergamot = AWESOME. Really long lasting and subtle. Fast forward to this past January 2015. I won a free Green science plant peel from liking the Gervais facebook page. Not something I would normally try on my own but I'd had never had one before and was curious. Free is a pretty good price. Setting up the appointment was easy and they had an opening really fast which was a nice surprise. That's where all the niceness ends. Once again, I was early but only by 10 or so minutes this time. Once again, I waited. A lot. I felt "in the way" the entire time I was there. Women who got there after I did were taken back before I was, I had to dodge people talking about hair services they'd received just to get to a seat. The woman in the chair next to me was on her phone the entire time. When I got taken back, the aesthetician was not easy to talk to. She would ask questions about my beauty routine and then interrupt me. I told her multiple times this was the first time I had received a facial or a chemical peel of any kind and she didn't really react. She didn't walk me through any of the steps or let me know when she was going to do something such as SPRAY ME DIRECTLY IN THE FACE WITH WATER. She corrected me after I told her I really enjoyed the Bergamot oil for the facial massage portion and she interrupted me again telling me it was pronounced BURR GA MONT and that she didn't have any for this session. .....K Throughout the entire process the only time she would talk is to tell me that if I had "Purchased a regular package" I would have gotten so much more or that normally they would give me X to go along with it but that's with the "full price package" I told her repeatedly that I had won this through Facebook and I had never had ANY kind of facial treatment and all she would say is "Oh, you should try our full package." When we were finished up she said she would put together some Aveda products for me to help me with some of my skin issues (dry skin etc) So I went up front and waited......and waited after about 40 minutes another technician came up to me between appointments and answered some of my questions about a few products. No one from the front desk said anything. No one approached me. Finally I went up to check out and asked about the facial tech. She had no idea. No apology for having me wait around for that long. As the peel was no cost, I left. No plans on going back. I'm not sure how to get into the magical club of being able to actually be treated to a full appointment but I think I'll pass. read more

Are you an ugly duckling? Is your hair fashionably offensive? Do you find your face to be absolutely revolting? I don't have these problems. However, it takes effort to look phenomenal. The friendly, informative and professional staff at this Aveda concept spa and salon ensure I am at my esthetically pleasing state. Their facial experts (I recommend Bryer, and Sara is wonderful, too) skillfully utilize Aveda's natural beauty line for relaxing facials and their hair stylist (I've had the pleasure of working with Ariel) can artfully transform a dull mane to a soft, shiny flow of silk cascading down from your head. Looking pretty isn't as wonderful as feeling pretty...and here's why I love this particular day spa (I think most, if not all, Aveda spas are like this)....it's all about their sensory rituals. Upon entry after being greeted with a welcoming smile, I am offered Comforting Tea, or mint and lemon infused water (I always shoot for the tea that's so calming and sublime with a hint of mint). Aromatherapy and mini massages are integrated in their facials and hair treatments. And after facials, there is an optional foot soak to further take me into a blissful state of grace. And finally, there is chocolate...what sane woman would ever deny titillating and subtly sweet dark chocolate?! It's a total holistic experience...can be pricey, of course. But I think of it as an investment in my beautification. read more