Ehhh. First of all they aren't a corporately owned Pearle Vision Center so they won't honor the corporate coupons. I thought that was weird, like your local dominos accepts corporate coupons. They are kind of gruff. The doctors office was fine, but the eyeglass staff seemed like...I dunno, not customer first. They don't seem to care really - just want to make a sale. The selection of frames is pretty weak. Like they all look alike. The stylish ones on the posters in the store ARE NOT IN THE STORE. I literally drove home and brought back old frames from a pair of sunglasses I had and had them put the lenses in. These were like old people frames or a lot of the same shape/size. Service example- they yell FROM ACROSS THE STORE at you like the second you open the door to sign in - the sign in process was pretty confusing/unorganized. They aren't clear that the add ons to the exams aren't required. For the glasses, I wasn't explained the different lens options just shown a sheet and told to pick which ones I wanted. Other places talk you through the lens options. I needed a thinner lens- I had to ask for it, it wasn't offered to me initially. All in all, I needed glasses replaced and based on past experience with Pearle offices I picked this one because it was close. I should have gone to LensCrafters like I wanted to as it has been 2 full weeks and they aren't expected back for another week. I could have walked them to the Luxottica factory in 2 weeks or had my glasses in a week from a competitor. What's done is done. I'll tell you what, I won't go back after I get these glasses. ‍ read more

Deceptive pricing! They quoted me using my eyeglass benefits, almost $200. When I inquired the breakdown, they said they only sell premium anti-reflective coating which is not covered by eye med. which only cover standard reflective coating. So of course they take that to their advantage to mark up and try to make money off of you because they know you're using your eye benefits and they're not gonna get much out of the customer. read more

The doctor I was seeing was running half hour late for our appointment. And the other doctor was over an hour late on his appointment. The staff was rude when checking in and out of the office. The billing unit proceeded the insurance information wrong for my family. I wouldn't recommend this office. read more

I lost my glasses 48 hours ago. I have used two local Eye doctors and did not like either one. Many of my friends recommended Pearle so I called yesterday. They got me in at 10am this morning and I walked out 90 minutes later with new glasses, able to see again!! Dr. Ehrlich was just wonderful - personable, knowledgeable, efficient. I HIGHLY recommend him, and as a doctor myself, I'm extremely picky about bedside manner and competence. Jessica P helped me pick out frames, and she was completely awesome. Even though they have to sanitize every pair I touched, she didn't mind that I took 15 frames and sat debating them for 10 minutes!!! She explained my benefits and calculated everything for me so I knew the total cost. And she helped expedite my new glasses and called me when they were ready so I didn't have to wait longer than a half hour. I will return here, send hubby and my kids, and recommend them to everyone I know!!! read more

I ordered new glasses based on a new script. After a day I realized I was getting headaches and my vision was blurry, especially at night when reading street signs and when using my computer. The lenses were also supposed to be photo -grey but they were not changing color in the sun. When I called they said the photo-grey were not on the order but I had specifically asked for this during my visit and the associate acknowledged the request. I have to go back now to see what they will do. So far, not a very good experience. read more

From the moment we walked in we knew we were not going to be pleased with the customer service: the lack of patience and blatant rudeness of the workers on the floor associating with customers was the first clue we should have taken to just turn around and walk out. The "check in" person who helped us was so nasty to an elderly customer and visibly rolled her eyes while giving the customer a snarky response. Aside from that, workers had an issue with the computers and called what I'm assuming was an outside manager for help. After getting off the phone call (which was on speaker publicly), the workers proceeded to mock the person on the phone and criticize the help she provided. Everyone at the storefront lacked any and all professionalism and customer service. I highly recommend going to any other place for your eye needs, unless you enjoy going to a place where everyone is miserable and takes it out on the customers. read more

Really fun glass-hunting expedition! Jan literally spent hours with me trying on hundreds of pairs of glasses. (They have a large & curated selection of beautiful frames.) She was courtesy, professional, sincere and extremely patient with me. I never felt rushed. I had so much fun with Pearle that I came back a second time and purchased a third pair of glasses despite venturing on the dreaded Somerville Circle. (It's not *that* bad.) Jan also reminded me to send in the rebates and made extra copies just for that purpose, saving me $$$$. read more

I have used pearle vision many times, however never again. What used to be friendly helpful staff has been replaced by company policy. I am 64 yrs old & have worn glasses since I was 6, soobviously I am not a newcomer toeyeglasses. My old frame broke & as I have done too many x's to count, went to get a new pair with the prescription taken from the old pair. Guess...they can no longer do that, company policy. I had gotten my sunglasses from there 2 yrs ago, with the prescription from my reg glasses. When I told them that they said I was wrong. Well, since I am not senile & know very well where my glasses came from, I informed the snitty lady that they had just lost a good customer. I would like to give them no stars as a rating. read more

Horrible customer service up front. I tried to give this business a second chance but still rude employees. The doctors and secretary in the office behind the store are wonderful. I will continue to see them but will definitely be shopping elsewhere for glasses. read more

honest saleswoman helped me pick out new frames. She told me what she thought looked good and what didn't look good. They are always willing to adjust the frames when they get stretched out. Its also easy to schedule eye exams. Great customer service, pleasant and knowledgeable staff read more

My husband and I have been using Pearle Vision in Bridgewater for years. The quality of eye wear and the service is exceptional. Anytime I've had a problem they are always willing and able to work with me until the problem is solved. I have a number of friends who bought glasses at Costco or the mall. They thought they were getting a great deal with the coupons and discounts but then had problems with their glasses and the businesses were unwilling to fix the problem or return their money. That is not true at Pearle Vision. They offer great quality eye wear at great prices with great service every time. read more

If you would like poor service and rude service, this is your place! Staff is unwelcoming and not helpful. Went there a second time to give them another chance with a different request with no hope! Especially if you bought glasses online- find another service provider to help. read more

This staff is incredibly unfriendly and you literally feel how annoyed they are to welcome new customers! They were rolling eyes, making stupid gestures to me and made me feel like i was dumb! I will never go back to that place again!!! It's a shame because the doctor would be very friendly. Looks like this place is not happy to gain new customers and is not willing to sell their products! read more

The woman who attempted to help us today before we walked out was the rudest person I have ever come cross. First, she looked almost insulted when I explained that we had no vision insurance and would be self-pay. Why should it matter? Then I asked about a current offer on kids' lenses and she tried to tell me the discount was less than what they advertised. When I confronted her with the ad she immediately grabbed it from my hand and said she needed to speak to her manager. Of course, she was wrong. Finally, she very rudely told me that all they carried was designer frames so she had nothing to offer under a couple of hundred dollars. Snob, rude, thick accent I could barely understand... all these are an understatement. This woman had no compassion even after explaining that my son was going through neurological issues and this pair of glasses was only transitional so we did not want to spend excessively on them since we know he'd probably need new ones in a few months. Shame on her and shame on the company for hiring this beast! read more

I was customer of the pearle vision center of bridgewater... i will get to the "was" part in a bit... the glasses part of the service was great... i received a great pair of oakley sunglasses and a nice pair of progressive glasses... they look fantastic and they fit great... i would like to thank them for that... now on to the 'was" part of the statement... i say i was a customer because i will not be going back... i know with a chain store such as pearle losing 3 to 4 pairs of glasses a year means nothing... although i was happy with the glasses and most of the service i was highly disappointed on how i was spoken to and treated when i picked up my first pair glasses... it all comes down to a controversial thing called the PD measurement... pupillary distance... I asked one staff member about it and was given some lame excuse about not being able to access the number in the computer and was passed on to another staff member... the second staff member told me that it is store policy not to give it out but they would be happy to make any lenses i wanted for a price... so i went back for my second pair of glasses and again asked for the number... i need the number for inserts for a gas mask... yes a gas mask... the staff member helping at this time time told me it was illegal... as in against the law... to give me MY pupillary distance... that statement was as i found out an out and out lie... a pearle vision center employee who i entrust with the care of my eyes looked right into my eyes and lied to me... it is not against the law to give the number out... now although i got two different stories from two different staff members they both had one thing in common... they both immediately offered to sell me the lenses at an exorbitant rate... but even if the rate was 5 dollars it would still be high because if they would give me the number i would be furnished with the gas mask inserts for free... so once again the bottom line is the dollar... if i would have known about the PD number before hand i would have asked about it before hand... i would have been forewarned and went elsewhere... because i have since found that other chain stores have no issues with providing the number for something as critical as being able to see through a gas mask... so i do thank pearle vision center of bridgewater for their support and help with my glasses but i will not be going back because i was misled and in my opinion treated quite unfairly... and quite frankly if a staff member will lie about a number what else will they lie about... read more

This place has nothing that's within the insurance allowance, we paid close to $200 after insurance for my son's glasses. The frame fell apart within 2 months, we brought back to get it fixed, was asked to pay a fee and would get a replacement since it broke in such an embarrassingly short period. When I went to get the replacement frame, the young female employee there was obnoxious to say the least, she did a lousy job putting the lenses in the new frame with a big gap between the lens and the frame. I didn't want the lens fall out and asked her to fix it, she refused to. Someone else fixed it for us. We got my son's glasses at Target and Cohen before, they had frames that are within the insurance allowance, we didn't pay a penny out of pocket. The glasses never broke at end of a year when we use insurance to get him a new pair. If you don't want to get ripped off with high price and low quality product and get treated badly, avoid this place. read more