Had several appointments over the years here, but made the mistake of leaving to go to The Eye…read moreSpecialists (see my negative Yelp review), thinking they could serve my potential future needs better. I have since returned to this practice, specifically Dr. Ehrlich. He is professional, caring and makes you feel comfortable. You don't feel like a "number" just going through the motions like at a larger office.

The best eye doc bar none. I highly recommend Dr Ehrlich!! He is very thorough and I never had an…read moreinstance where, even if busy where he couldn't see me. Never had a better doc!!

My family and I have been going to Dr. Dorman's for years. Dr Dorman is a wonderful doctor, She has…read moregreat bedside manners, She listens, super courteous, and always takes her time when doing your checkup. We highly recommend. Dr Dorman for all your eye needs.

I had her as an eye doctor in mtn lakes, and she was absolutely the best eye dr I've ever had…read more She took the time to thoroughly check each eye (which made a HUGE difference.) She told me about what I should be concerned about, what to be on the look at for, and how to handle it. She should definitely be your first choice.

Today my visit at Vision Works went great. Haven't seen an eye doctor in a few years. They were…read morevery thorough and my experince was better then the eye doctors office near my town. Very efficient , prompt and I definately recommend them.

FAIR WARNING: 10 mos after my first Visionworks glasses.....screw loosens and lens pops…read moreout.......crummy frames......customer spokesperson refuses to correct problem even though it was their doing........I was told I didn't buy their warranty.....I replied "I need a warranty to protect me from you?".......crickets Never going back.

Irina provided exceptional customer service and clearly has a passion for her work. She is a…read morevaluable asset to the company and made my purchase experience smooth and enjoyable.

Great customer service! Doctor Samuel is very attentive and explains things in a way anyone can…read moreunderstand. I definitely recommend.

The doctors are okay. The doctor I saw was attentive and responsive both the first time they made…read moremy glasses and the second time since the first pair of lenses were not acceptable. However if you go there, once you have the prescription in hand and they try to hustle you to look at frames and order glasses, say you have a cousin in the business and head straight for the door. Frames and lenses are way too expensive and at best, no better quality than you'll get elsewhere.

First time visit…read more Very professional staff Met with Dr. Fishbein He took his time, answered all my questions I was very satisfied

just as some people mentioned before, doctor is fine but staffs are really unprofessional. it…read moreappeared the rotation rate was high. I was overcharged for unauthorized insurance. when I went back to go over this issue, the staff couldn't explain clearly about the mistake and told me the manager would call me back for discussion but, ironically, no one did. I wouldn't recommend this office after unhappy experience from past few years and won't go back again. if you do not want to be frustrated, stay away.

Very friendly and helpful staff. Plan to spend lots of time there as they are very thorough. I…read morehighly recommend!!

The staff was very accommodating and squeezed me into their schedule because I had a time sensitive…read moreneed for a visit. When I arrived, they greeted me at the door, the ladies were all very friendly. The techs were very knowledgeable. The doctor was very thorough and professional during the exam. I had a vision plan but didn't know much and the office staff helped me find my coverage and optimize my glasses based on my plan. For glasses, the office had a nice selection of frames and helped guide me through the process (I had not had Rx glasses before). Location was nice because they have a little parking lot which means you don't have to search for a spot and pay a meter like most places in Somerville. Highly recommend.

I won't go into great detail, but I've had a medical condition for the past month that has…read moreprevented me from driving. One of my requirements from the NJMVC to reacquire my drivers license is to provide them with results from a vision test. I don't use my glasses currently and I'm not required by the state to wear them while driving. I called SFE on Wednesday (5/8/19) to obtain the strength of my last prescription glasses so that I can replace my old and scratched lenses in order to properly perform my vision test. After filling out my release form, I dropped it off in person (as I was not allowed to fax or email it over). As I dropped it off (since I currently do not have the ability to drive) I requested from Wendi, the receptionist, that she please call me when the records are completed so I could coordinate with someone for a ride over to pick them up. She confirmed this by reading my phone number from my file out loud to me to check that it was still the same. Yesterday (5/9/19), I called the office around 4:45 PM to see why I haven't received a call to see if my documents were ready as I was promised. I was told in a very condescending tone that "they've been here waiting since 2:00 PM." When I asked over the phone why I didn't receive a phone call, I got a song and a dance about how "I never asked for a phone call". You literally read my number out loud to me. I'm not allowed to drive. Why would I lie about asking for a phone call? Not my fault she's unorganized and didn't write anything down. When I mentioned that I'm not trying to argue about this over the phone, again, I got a condescending tone of "well, they're here now". Nice. I have 45 days to submit all of my tests to the NJMVC, so I had no choice but to find a ride for this day. Once I walked in, without saying a word, I was handed an envelope with all of my personal medical records. No identification was asked for, no date of birth, nothing. She just assumed I was the correct person picking up my documents. HUGE HIPAA VIOLATION!! I said "that's it?" She said "yup." Unfortunately, my girlfriend was present for all of my recent trips and had to witness all of this first-hand...but on we go with our lives. Thank you Somerville Family Eyecare for all of the hard work and effort you've put into running your practice. I appreciate what you've been able to do to correct my vision over the past 12 years. Unfortunately, I'm not going to allow my records to be in the hands of someone so careless that they just hand them out to anyone that just walks in the front door. Oh, and I also don't appreciate the nasty attitude from Wendi. I was originally going to see if SFE could provide my vision test since I now have vision insurance for the first time in 4 years, but I think I'd prefer to go anywhere else.

I absolutely do not recommend this "doctor". Zero stars. This place has ZERO accountability, the…read moredoctor is very arrogant, they are liars, and they don't follow through. I do not recommend. Read on for the details. After the exam, I was whisked into the section with the glasses and was coerced into picking out very expensive frames that were barely covered by my insurance. It felt like a money grab. The markup on plastic frames is ludicrous. The frames that my insurance covers were piled in a bucket that I would have to pick through while the expensive frames were nicely displayed. I found out that I could get a lot more for what my insurance covers at Costco. I could have gotten 2 pairs at Costco for what I paid at the doctor for one pair. I called to cancel my glasses order and they said "it's too late." They placed the order an hour before I called. I hardly think they were grinding the lenses at that point. I got my glasses and I noticed that one of my eyes didn't feel right. I went back to see if the problem could be figured out. Long story short, Dr. Timko barely did anything to assess the problem and when I asked her to check the glasses against the prescription, she was *very* dismissive and said "We do that when the glasses come in." I went back to my regular eye doctor to see if he could help me figure out the problem. Turns out the eye that felt weird had a prescription lens that was stronger than what she wrote. I was right. If only she had the courtesy to check the glasses like I asked her to. I do not like being dismissed- I would imagine no one does. I called to let them know about this and they offered me nothing. I asked them to take the glasses back and reverse the insurance claim. They gave me credit for the glasses. A week later, when I went to purchase my glasses elsewhere, I found out that they never reversed the claim. I called them immediately from the optician's, and they assured me they would call insurance right away. TWENTY minutes later, I called back and they said they got busy. I told them this was supposed to be done a week ago and they said "it's a complicated process". They are liars, VSP is one of the easiest companies to work with. I had to pay full price for my glasses because of Timko's INEPTITUDE. I filed a grievance with my insurance company. She absolutely should not receive a DIME from insurance. I do not trust them with my eyes. This place has ZERO accountability, the doctor is very arrogant, they are liars, and they don't follow through. I do not recommend.

Excellent and highly professional optometrist in a convenient new location! I had been dealing with…read morethe same vision issue for five years and received four misdiagnoses and ineffective contact lens prescriptions from four different optometrists. Dr. Timko expertly and accurately diagnosed my issue in less than 10 minutes. I walked out the same day with a pair of contact lenses that completely corrected my vision problem. It was that easy! The staff is friendly and courteous, and I love the decor inside her new location in Somerville. I had such a great experience on my first visit that I came back a second time with my 9 yo daughter, who ended up needing her first pair of glasses and walked away with a very cute pair that she was excited about. Good opportunity to shop local and support a woman-owned small business. Highly recommended!

Dr. Leggin is an exceptional choice for an eye dr. Right away, I knew that she was very…read moreintelligent, and she interacted with me in a way that was patient and down-to-earth. My husband and I were new patients at Primary Eyecare and both of us agreed that going to Primary Eyecare was a stress-free experience. Dr. Leggin also has a great staff in a lovely office, and they also sell eye glasses. -- Theresa Quinn (7/28/25)

This was my first visit to this eye doctor since my 2019 appt somewhere else. For those of you…read moreconcerned about how the practice is handling appts, here's the news: Once you make an appt, you get an email with a form to complete and bring with you and a confirmation with instructions for your appt. They are asking you to call once you're in the parking lot. I waited near the door (not hovering over it) and Dr Leggin came out to bring me inside. She took my temp right away, took my form and asked me to use hand sanitizer. I went into the exam room where she explained everything that was disinfected and what was being used. She washed her hands before starting the exam and used hand sanitizer quite frequently. She remained double masked the entire time and took the time to talk through some questions and comments during the appointment. Once done, I checked out with the front desk, which is partially covered with plexiglass except for a small opening to pass through paperwork and payment. The person at the front desk was also masked and there were signs posted about the guidance they're following. My appt was on a Wednesday and my contacts and glasses are expected to arrive the following Monday. Overall, a solid appt. Peace of mind knowing these are the steps being taken for an eye appt. She is not able to see the same volume of patients due to all the extra steps needed. I lucked out getting an appt just a few days from calling. She is dedicating an hour per patient to allow time for those extra steps (disinfecting, taking temp, asking to to use hand sanitizer, etc). Parking is easy as there's a dedicated shared parking lot for the area she's located (behind old man rafferty's).

Ehhh. First of all…read morethey aren't a corporately owned Pearle Vision Center so they won't honor the corporate coupons. I thought that was weird, like your local dominos accepts corporate coupons. They are kind of gruff. The doctors office was fine, but the eyeglass staff seemed like...I dunno, not customer first. They don't seem to care really - just want to make a sale. The selection of frames is pretty weak. Like they all look alike. The stylish ones on the posters in the store ARE NOT IN THE STORE. I literally drove home and brought back old frames from a pair of sunglasses I had and had them put the lenses in. These were like old people frames or a lot of the same shape/size. Service example- they yell FROM ACROSS THE STORE at you like the second you open the door to sign in - the sign in process was pretty confusing/unorganized. They aren't clear that the add ons to the exams aren't required. For the glasses, I wasn't explained the different lens options just shown a sheet and told to pick which ones I wanted. Other places talk you through the lens options. I needed a thinner lens- I had to ask for it, it wasn't offered to me initially. All in all, I needed glasses replaced and based on past experience with Pearle offices I picked this one because it was close. I should have gone to LensCrafters like I wanted to as it has been 2 full weeks and they aren't expected back for another week. I could have walked them to the Luxottica factory in 2 weeks or had my glasses in a week from a competitor. What's done is done. I'll tell you what, I won't go back after I get these glasses. ‍

Deceptive pricing! They quoted me using my eyeglass benefits, almost $200. When I inquired the…read morebreakdown, they said they only sell premium anti-reflective coating which is not covered by eye med. which only cover standard reflective coating. So of course they take that to their advantage to mark up and try to make money off of you because they know you're using your eye benefits and they're not gonna get much out of the customer.