Had several appointments over the years here, but made the mistake of leaving to go to The Eye…read moreSpecialists (see my negative Yelp review), thinking they could serve my potential future needs better. I have since returned to this practice, specifically Dr. Ehrlich. He is professional, caring and makes you feel comfortable. You don't feel like a "number" just going through the motions like at a larger office.

The best eye doc bar none. I highly recommend Dr Ehrlich!! He is very thorough and I never had an…read moreinstance where, even if busy where he couldn't see me. Never had a better doc!!

FAIR WARNING: 10 mos after my first Visionworks glasses.....screw loosens and lens pops…read moreout.......crummy frames......customer spokesperson refuses to correct problem even though it was their doing........I was told I didn't buy their warranty.....I replied "I need a warranty to protect me from you?".......crickets Never going back.

Today my visit at Vision Works went great. Haven't seen an eye doctor in a few years. They were…read morevery thorough and my experince was better then the eye doctors office near my town. Very efficient , prompt and I definately recommend them.

Irina provided exceptional customer service and clearly has a passion for her work. She is a…read morevaluable asset to the company and made my purchase experience smooth and enjoyable.

Great customer service! Doctor Samuel is very attentive and explains things in a way anyone can…read moreunderstand. I definitely recommend.

The doctors are okay. The doctor I saw was attentive and responsive both the first time they made…read moremy glasses and the second time since the first pair of lenses were not acceptable. However if you go there, once you have the prescription in hand and they try to hustle you to look at frames and order glasses, say you have a cousin in the business and head straight for the door. Frames and lenses are way too expensive and at best, no better quality than you'll get elsewhere.

First time visit…read more Very professional staff Met with Dr. Fishbein He took his time, answered all my questions I was very satisfied

just as some people mentioned before, doctor is fine but staffs are really unprofessional. it…read moreappeared the rotation rate was high. I was overcharged for unauthorized insurance. when I went back to go over this issue, the staff couldn't explain clearly about the mistake and told me the manager would call me back for discussion but, ironically, no one did. I wouldn't recommend this office after unhappy experience from past few years and won't go back again. if you do not want to be frustrated, stay away.

Very friendly and helpful staff. Plan to spend lots of time there as they are very thorough. I…read morehighly recommend!!

The staff was very accommodating and squeezed me into their schedule because I had a time sensitive…read moreneed for a visit. When I arrived, they greeted me at the door, the ladies were all very friendly. The techs were very knowledgeable. The doctor was very thorough and professional during the exam. I had a vision plan but didn't know much and the office staff helped me find my coverage and optimize my glasses based on my plan. For glasses, the office had a nice selection of frames and helped guide me through the process (I had not had Rx glasses before). Location was nice because they have a little parking lot which means you don't have to search for a spot and pay a meter like most places in Somerville. Highly recommend.

I won't go into great detail, but I've had a medical condition for the past month that has…read moreprevented me from driving. One of my requirements from the NJMVC to reacquire my drivers license is to provide them with results from a vision test. I don't use my glasses currently and I'm not required by the state to wear them while driving. I called SFE on Wednesday (5/8/19) to obtain the strength of my last prescription glasses so that I can replace my old and scratched lenses in order to properly perform my vision test. After filling out my release form, I dropped it off in person (as I was not allowed to fax or email it over). As I dropped it off (since I currently do not have the ability to drive) I requested from Wendi, the receptionist, that she please call me when the records are completed so I could coordinate with someone for a ride over to pick them up. She confirmed this by reading my phone number from my file out loud to me to check that it was still the same. Yesterday (5/9/19), I called the office around 4:45 PM to see why I haven't received a call to see if my documents were ready as I was promised. I was told in a very condescending tone that "they've been here waiting since 2:00 PM." When I asked over the phone why I didn't receive a phone call, I got a song and a dance about how "I never asked for a phone call". You literally read my number out loud to me. I'm not allowed to drive. Why would I lie about asking for a phone call? Not my fault she's unorganized and didn't write anything down. When I mentioned that I'm not trying to argue about this over the phone, again, I got a condescending tone of "well, they're here now". Nice. I have 45 days to submit all of my tests to the NJMVC, so I had no choice but to find a ride for this day. Once I walked in, without saying a word, I was handed an envelope with all of my personal medical records. No identification was asked for, no date of birth, nothing. She just assumed I was the correct person picking up my documents. HUGE HIPAA VIOLATION!! I said "that's it?" She said "yup." Unfortunately, my girlfriend was present for all of my recent trips and had to witness all of this first-hand...but on we go with our lives. Thank you Somerville Family Eyecare for all of the hard work and effort you've put into running your practice. I appreciate what you've been able to do to correct my vision over the past 12 years. Unfortunately, I'm not going to allow my records to be in the hands of someone so careless that they just hand them out to anyone that just walks in the front door. Oh, and I also don't appreciate the nasty attitude from Wendi. I was originally going to see if SFE could provide my vision test since I now have vision insurance for the first time in 4 years, but I think I'd prefer to go anywhere else.

I absolutely do not recommend this "doctor". Zero stars. This place has ZERO accountability, the…read moredoctor is very arrogant, they are liars, and they don't follow through. I do not recommend. Read on for the details. After the exam, I was whisked into the section with the glasses and was coerced into picking out very expensive frames that were barely covered by my insurance. It felt like a money grab. The markup on plastic frames is ludicrous. The frames that my insurance covers were piled in a bucket that I would have to pick through while the expensive frames were nicely displayed. I found out that I could get a lot more for what my insurance covers at Costco. I could have gotten 2 pairs at Costco for what I paid at the doctor for one pair. I called to cancel my glasses order and they said "it's too late." They placed the order an hour before I called. I hardly think they were grinding the lenses at that point. I got my glasses and I noticed that one of my eyes didn't feel right. I went back to see if the problem could be figured out. Long story short, Dr. Timko barely did anything to assess the problem and when I asked her to check the glasses against the prescription, she was *very* dismissive and said "We do that when the glasses come in." I went back to my regular eye doctor to see if he could help me figure out the problem. Turns out the eye that felt weird had a prescription lens that was stronger than what she wrote. I was right. If only she had the courtesy to check the glasses like I asked her to. I do not like being dismissed- I would imagine no one does. I called to let them know about this and they offered me nothing. I asked them to take the glasses back and reverse the insurance claim. They gave me credit for the glasses. A week later, when I went to purchase my glasses elsewhere, I found out that they never reversed the claim. I called them immediately from the optician's, and they assured me they would call insurance right away. TWENTY minutes later, I called back and they said they got busy. I told them this was supposed to be done a week ago and they said "it's a complicated process". They are liars, VSP is one of the easiest companies to work with. I had to pay full price for my glasses because of Timko's INEPTITUDE. I filed a grievance with my insurance company. She absolutely should not receive a DIME from insurance. I do not trust them with my eyes. This place has ZERO accountability, the doctor is very arrogant, they are liars, and they don't follow through. I do not recommend.

Excellent and highly professional optometrist in a convenient new location! I had been dealing with…read morethe same vision issue for five years and received four misdiagnoses and ineffective contact lens prescriptions from four different optometrists. Dr. Timko expertly and accurately diagnosed my issue in less than 10 minutes. I walked out the same day with a pair of contact lenses that completely corrected my vision problem. It was that easy! The staff is friendly and courteous, and I love the decor inside her new location in Somerville. I had such a great experience on my first visit that I came back a second time with my 9 yo daughter, who ended up needing her first pair of glasses and walked away with a very cute pair that she was excited about. Good opportunity to shop local and support a woman-owned small business. Highly recommended!

Dr. Leggin is an exceptional choice for an eye dr. Right away, I knew that she was very…read moreintelligent, and she interacted with me in a way that was patient and down-to-earth. My husband and I were new patients at Primary Eyecare and both of us agreed that going to Primary Eyecare was a stress-free experience. Dr. Leggin also has a great staff in a lovely office, and they also sell eye glasses. -- Theresa Quinn (7/28/25)

This was my first visit to this eye doctor since my 2019 appt somewhere else. For those of you…read moreconcerned about how the practice is handling appts, here's the news: Once you make an appt, you get an email with a form to complete and bring with you and a confirmation with instructions for your appt. They are asking you to call once you're in the parking lot. I waited near the door (not hovering over it) and Dr Leggin came out to bring me inside. She took my temp right away, took my form and asked me to use hand sanitizer. I went into the exam room where she explained everything that was disinfected and what was being used. She washed her hands before starting the exam and used hand sanitizer quite frequently. She remained double masked the entire time and took the time to talk through some questions and comments during the appointment. Once done, I checked out with the front desk, which is partially covered with plexiglass except for a small opening to pass through paperwork and payment. The person at the front desk was also masked and there were signs posted about the guidance they're following. My appt was on a Wednesday and my contacts and glasses are expected to arrive the following Monday. Overall, a solid appt. Peace of mind knowing these are the steps being taken for an eye appt. She is not able to see the same volume of patients due to all the extra steps needed. I lucked out getting an appt just a few days from calling. She is dedicating an hour per patient to allow time for those extra steps (disinfecting, taking temp, asking to to use hand sanitizer, etc). Parking is easy as there's a dedicated shared parking lot for the area she's located (behind old man rafferty's).

I lost my glasses 48 hours ago. I have used two local Eye doctors and did not like either one. Many…read moreof my friends recommended Pearle so I called yesterday. They got me in at 10am this morning and I walked out 90 minutes later with new glasses, able to see again!! Dr. Ehrlich was just wonderful - personable, knowledgeable, efficient. I HIGHLY recommend him, and as a doctor myself, I'm extremely picky about bedside manner and competence. Jessica P helped me pick out frames, and she was completely awesome. Even though they have to sanitize every pair I touched, she didn't mind that I took 15 frames and sat debating them for 10 minutes!!! She explained my benefits and calculated everything for me so I knew the total cost. And she helped expedite my new glasses and called me when they were ready so I didn't have to wait longer than a half hour. I will return here, send hubby and my kids, and recommend them to everyone I know!!!

last year, because I declined the two aggressive attempts at upselling other services when getting…read moremy eye exam, I was rewarded with a glass prescription that I had filled at Costco that left me with a pair of progressives that were terrible for driving, and downright unusable for walking down a city street. I could barely read with them. After bringing in my prescription glasses to have Tom at Pearle graciously try to adjust them, I simply gave up and accepted the fact that they were unusable. One year later I brought those glasses to Costco to have the doctor there give me a new prescription for which I would use the frames I had bought the year before. When she compared the prescription that she had come up with with the one that had been given by the doctor at Pearle vision she shook her head. They were very dissimilar, and I happen to know that my eyes have not deteriorated in a year. Because after I deemed my Peare vision prescription glasses were unusable, I simply went to the dollar store to get a 2.5 pair of readers for driving and a 3.5 pair for reading. The short version now is that with my new prescription from the very attentive and competent eye doctor at Costco I have a pair of glasses that work like a charm, that required no adjustment. The exam was fully covered, and the lenses fabulously priced. This office is simply a money factory, and I do not recommend them in the least.