I have been using Pearl Vision in Fort Collins for years. The staff is very friendly and helpful. My all time "go to person" there is Cheryl. She is very knowledgeable of the products and very helpful with helping me pick out frames. I usually try on just about every pair in the store at least twice or some three times. Cheryl will pick out a pair and it will be just what I was looking for. Her product knowledge and skills with working with people goes beyond any expectations a person might have. read more

Best provision I ever been to Caleb. The sales rep is so knowledgeable about eyeglasses and very helpful on helping you pick out frames and explaining your prescription. Everyone there is very respectful and helpful. Will assist you even if you move à la Colorado by far the best provision I have been toabove and beyond expectations of a sales rep way better than the sales reps in Virginia or Atlanta. They always give you the right advice. read more

Every time we have come in to look for glasses the employees here are extremely friendly and helpful. We appreciate their honesty and willingness to help. read more

I purchased prescription eyeglasses and prescription sunglasses. The sales rep was Caleb. He was very helpful and knowledgeable about my prescription and listened when I told him I did a lot of computer work but also need to be able to see long distances while driving. While I was selecting the frames, he investigated my insurance coverage and had it all input and ready to use when I decided on the frames I wanted to order. After he had processed the sale, I saw sunglass frames I liked better than the one I ordered. He said "no problem" and reprocessed the order. I got the eyeglasses and sunglasses a week later and they fit great and the progressive lenses are perfect for computer work and for distance. read more

I got glasses from Pearle in May, a little over a month ago. Two days ago I noticed scratches on the lenses. I wondered about this, because I haven't scratched a lens in 40 years, and I clean them with the towelettes Pearle provided. I went in today for redress and was told that, despite the fact that I bought lens coating that is supposed to protect against scratches, they would do nothing because I had not bought the "protection plan." The guy did clean my glasses for me, however. Pearle is a good place to go if you want your glasses cleaned, but if you are looking for a a business that stands behind its product, I recommend you go somewhere else. read more

I've never had a bad experience here, and have been coming here for years. They are extremely helpful. They have competitive prices. I too had an issue with my lens a few months after getting them, but unlike the previous poster, I had no problem having them replaced and I didn't purchase the protection plan. I also purchase my contacts with them, and I will concede that when I call about pricing, they only tell me per box (not total pricing). But everyone is usually very nice and accommodating. read more

A pair of my glasses recently broke (that I didn't purchase from PV). I brought them in with a new pair of frames (that I also didn't purchase from PV) and they exchanged the lenses in the frames for nothing. Not to mention they were incredibly nice and accommodating. I went in the following day because one of the arms wasn't bent enough and same thing. They fixed it no questions asked and zero expectations. I would gladly go to them again if I'm ever in need of a completely new pair of glasses. read more

My 10 y.o. had a red bump on her lower lid. This was the only place I could find open on Saturday. Dr Keating said it was an infected duct and prescribed oral antibiotics, antibiotic drops and said to scrub the bump with baby shampoo. He seemed confused by her answers to his questions. Overall, I got a bad feeling. By Monday her eye was worse so I took her to a specialist. We found out that the bump was a stye (about 2 cm from the duct) that cannot be treated with meds, and scrubbing only caused irritation. Waste of time and money, but even worse, unnecessary pain. read more

Very nice and caring staff. In the past I have had bad experiences at other Pearls in Wisconsin and Georgia. This Pearl is truly unique. Definitely recommend. read more

Great prompt service as a walk in. Dr H was terrific and the Girl out front was so sweet and kind. Very helpful when selecting new glasses. She gave me a coupon to help me save even more than my insurance paid.The glasses they had were a little short on affordable options. But overall, I Was very happy with my overall experience here. Will definitely be back. read more

Tried calling to make an appointment on 3 separate occasions. Left voicemail on each and never received a call back. Finally stopped in and was greeted by a young lady who told me that they had problems with their phones. She gave me the option "with attitude" that I could make an appointment or "not". I felt that my eye-care needs were secondary to her having to defend their poor customer service practices. They have lost 2 customers that spent over $1,000 with them on our visit last year. read more

I have been trying to get a pair of glasses ordered through this store for over 3 weeks now. Just called - again - and the response I got from the STORE MANAGER was "Huh, uhhhh, yeah, they should have been here by now." Then I asked about the glasses my wife ordered, and come to find out they HAVEN'T EVEN BEEN ORDERED YET!!! A week later, and the paperwork still hasn't been submitted! Their excuse is that they are new to VSP, but there has been absolutely NO COMMUNICATION from them regarding the delays / learning curve / paperwork issues. Every time I have had to reach out to them, only to hear that it wasn't done. I will NEVER buy from this store again! read more

awesome staff and great doctor, always willing to help out!

What a great staff here! Friendly, helpful and make this whole process so enjoyable. I tell everyone I know to go here for their eye needs! Thumbs up and thank you. If I could give ya 10 stars I wouled :) read more

Wish I could give this place zero stars. Everything from our appointment to selecting glasses to getting the glasses has been a disaster with Pearle Vision. They aren't familiar with our insurance (Anthem) and tack on all kinds of hidden fees. On top of that we've now been waiting for my son's glasses for almost a month because the lab has messed them up twice. My son can't see without his glasses and is falling behind in school because of this. When I told Pearle Vision this and asked if there was anything they could do to expedidte processing and shipping from the lab I was told it was out of there hands and there was nothing they could do. They did not care AT ALL that it was affecting my son nor did they sound the least apologetic about the situation. HORRIBLE EXPERIENCE!!! read more

On Dec 3rd, 2014, I went in for an eye exam. The Dr. was running behind and I didn't get in until 30 minutes after my scheduled appointment time. (Customer service fail #1) After the exam, I selected a new pair of frames for my new Rx. They were a really great pair of Ray Bans that were a blue and brown tortoise shell pattern. I also had two pair of frames in which I wanted to replace the lenses. One clear, and one with shaded lenses for sunglasses. I was told it would be a 10 to 14 day wait for the glasses to be completed. I had a 3 week trip planned starting December 10th, and was going to be out of town when the glasses were finished. I requested the glasses be shipped to my location when they were completed. The employee said that would be no problem and took down the address for shipping. On Dec 19th, I got a voicemail that my glasses were in the store and ready for pick up. (Customer service fail #2) I called back on Dec 20th, explained that I was out of town, that I had requested that the glasses be shipped, and the employee said it would be no problem. The man I spoke with said that he did see the note and the address. It was afternoon on a Saturday and the shipping service had already been completed for the day. There would be no shipping on Sunday, so the earliest it would now go out would be Monday. He said he would look into it and get back to me. Monday came and went, as did the rest of the week, and I didn't hear anything back from the store throughout the remainder of the trip. My glasses never arrived. (Customer service fail #3) On Dec 29th, en route back home, I got a call that the second pair of glasses were ready for in-store pick up. What the employee said was that my "Nike sunglasses" were in. I said "I do not have any Nike sunglasses." He said, they were the black and white frames. I said, "Yes, I have a black and white pair but they are Smith brand and should be clear lenses, not sunglasses." He confirmed that they had clear lenses. OK, Thanks. On Dec 30th, I was back in Colorado and stopped in the store to pick up my glasses. I politely explained that I was disappointed that I had not received the initial pair of glasses during my trip. The individual I spoke with, who I believe was the store manager, had no explanation and no apology. (Customer service fail #4) We proceeded to try on the new glasses to check the Rx and make adjustments to the fit. I couldn't even keep the glasses on. The correction in the lenses bothered my left eye and caused it to want to close. The lenses in the frames that were originally mine had an even worse effect allegedly due to the slight curvature of the frame, but both sets were unsatisfactory. The sunglasses had not yet been completed and would understandably be put on hold until after the second exam. The staff member scheduled me for a free re-check exam the following week. It is a 50 minute drive from my home to this store. I chose this location because it was the closest eye care provider that was covered by my insurance. It was a bit of an inconvenience to have to make the trip again but I wanted to get my Rx right. I had no choice. I went in for my re-check the following week, and again the Dr. was running late. This time, by about 50 minutes. (Customer service fail #5) The exam results did prove to be different from the initial Rx. It would be another 10 to14 days to get my glasses back. Near the end of Jan, I finally got the call that the first pair of glasses were in with the new lenses. I went to pick them up and initially, just by looking around the store, I was more satisfied with the Rx than I was with the original lenses. However, as the afternoon and evening went on, and I had spent some time driving, I realized that I was not able to read street signs until I was very close, and distant images such as trees, bushes, etc. seemed blurry and indiscernible. I called the store back within a week and described the issue I was having. The employee explained that sometimes our eyes can adjust to the wrong Rx and recommended I keep wearing the new pair exclusively for several days. Hopefully my eyes would adjust. I followed his instructions. I wore nothing but the new glasses for a full week. I even wore them indoors and at the computer when I normally only wear glasses to drive and see far distances. By mid-Feb, I had finally received notice that the other two pair of glasses were back and ready for pick up. I had had no progress with adjusting to the new lenses and was still able to see distant objects and signs much more clearly with my old Rx. I went back into the store and explained this to the employee. I asked to return the newer glasses and the lenses in my original two pair of frames. He did not hesitate to refund my money but stated that they no longer had my original lenses and that I would be stuck with this new "bad" Rx in my original two frames. (Customer service fail #6) read more

If I could give a 10 I certainly would. Over the week end I slipped and did a major face plant. My glasses were twisted and the lenses popped out. Thought I was in for new frames but Cheryl was able to work her magic and they are good as new, and at no charge. Next time I need new frames, this store will definitely be my go to shop. Great customer service. Thank you for your kindness. read more

I'm sad to see the prev 2 reviews. I have been going to Pearle Vision for 6 years now. And I LOVE them! Both doctors there are great and very caring. I have bought 5 different pairs of glasses over the last few years and all have lasted and I had NO problems with them. They were great quality! I also wear contacts and have never had any problems getting them when I needed them. They are a great price! I have never been given they wrong estimate. The ladies at the front are honest and caring. I went back a couple times because I accidentally stepped on my glasses and both times they helped me shape them back into the right fit at NO charge! I would highly recommend to anyone! read more

I should had follow others recomendation and NOT buying my daughters glass there. They simply lost the frame we ordered and took us more than 3 weeks to get it done. Once we decided to never come back to this shop again we asked to cancel the broken glass insurance and have the reimbursement of it. They canceled it but instead of having my reimbursement They charged again for it. anyway i finally got the glass, the reimbursement done and i am very happy i will NEVER come back to That shop again read more